We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1929 results
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Decision Reference DRN2923578
24 Feb 2020 Barclays Bank UK PLC Not upheldBanking and creditMr M complains that Barclays Bank UK PLC closed his current account and registered a fraud prevention marker against him without due cause.BackgroundIn 2016 Mr M connected with another individual, who we’ll call Mr A, through a website designed to connect investors with entrepreneurs. They... (3 pages)View decision -
Decision Reference DRN-3408802
31 Mar 2022 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-3408802 The complaint Mr K complains that National Westminster Bank Plc unfairly registered a marker against him with Cifas. What happened Mr K had a bank account with NatWest which was closed a few years ago. Recently, Mr K became aware that a marker had been lodged against him with C... (3 pages)View decision -
Decision Reference DRN-3372211
23 Mar 2022 Santander UK Plc Not upheldBanking and PaymentsDRN-3372211 Complaint Mr M is unhappy that Santander closed his account and record a Cifas marker against his name. Background Mr M had an account with Santander. In November 2020, the account received two payments that Santander were concerned about. Santander closed Mr M’s account and lo... (3 pages)View decision -
Decision Reference DRN-2483014
31 Mar 2022 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-2483014 The complaint Mr K complains that National Westminster Bank Plc unfairly registered a marker against him with Cifas. What happened Mr K had a bank account with NatWest which was closed a few years ago. Recently, Mr K became aware that a marker had been lodged against him with C... (3 pages)View decision -
Decision Reference DRN-4149876
21 Jun 2023 Santander UK Plc Not upheldBanking and PaymentsDRN-4149876 The complaint Mr G complains that Santander UK Plc registered a marker about him at CIFAS, the national fraud database, when it closed his account. What happened Mr G says he found out about the marker in August 2022 when he tried to open an account with a different financial b... (3 pages)View decision -
Decision Reference DRN-2600665
25 Mar 2021 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-2600665 The complaint Ms K complains that National Westminster Bank Plc has recorded a marker against her name at CIFAS, the national fraud database. What happened Ms K says that in February 2018 NatWest told her it would be closing her account. In July 2020 she complained about the fr... (2 pages)View decision -
Decision Reference DRN-5142306
13 Nov 2024 Principality Building Society UpheldMortgagesDRN-5142306 The complaint Mr R complains that Principality Building Society reported him to a fraud prevention database in connection with an application for a mortgage. What happened Mr R and his partner applied to Principality for a mortgage to buy a property as first-time buyers. Pri... (7 pages)View decision -
Decision Reference DRN-6118612
16 Feb 2026 Santander UK Plc Not upheldBanking and PaymentsDRN-6118612 The complaint Ms A complains that Santander UK Plc gave her conflicting information about her Individual Savings Account (ISA) and about a CIFAS marker against her name. CIFAS is the UK’s fraud alert service. What happened Ms A opened an ISA with Santander and paid money int... (2 pages)View decision -
Decision Reference DRN8530980
19 Jun 2013 Barclays Bank Plc UpheldBanking and creditMr D complains that Barclays Bank Plc froze and then closed his accounts at short notice, and that it recorded adverse information on his credit file. As a result, he says he had difficulty in opening a new bank account.backgroundMr D held current and savings accounts with Barclays. He ... (2 pages)View decision -
Decision Reference DRN-2657984
26 May 2021 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-2657984 The complaint Mr A complains that National Westminster Bank Plc (Natwest) recorded a CIFAS marker against his name. CIFAS is the UK’s fraud prevention agency. He is also unhappy that Natwest closed his account. What happened In October 2015 Mr A opened an account with Natwest. ... (2 pages)View decision