We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1929 results
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Decision Reference DRN-3431292
6 May 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3431292 The complaint Mr E complains Monzo Bank Ltd unfairly recorded a Cifas marker against him on the national fraud database. He wants the marker removed. What happened Mr E is a minor and is represented by his father in bringing this complaint. Mr E opened a Monzo account in Novemb... (5 pages)View decision -
Decision Reference DRN-2057238
7 Sep 2020 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2057238The complaintMiss Y complains that Barclays Bank UK PLC has registered a marker at CIFAS, the national fraud database, which is affecting her ability to open an account elsewhere. What happenedMiss Y received funds of £3,600 into her Barclays account on 27 June 2017. She accepts... (3 pages)View decision -
Decision Reference DRN-3174614
15 Feb 2022 Metro Bank PLC Not upheldBanking and PaymentsDRN-3174614 The complaint Miss R complains that Metro Bank PLC (Metro Bank) closed her account and registered a fraud marker against her name. What happened What Miss R says Miss R says that in February 2020 she received an email from Metro Bank saying that after reviewing her account it h... (3 pages)View decision -
Decision Reference DRN9818317
19 Oct 2016 Lloyds Bank PLC Not upheldBanking and creditMr D is unhappy that Lloyds Bank PLC (Lloyds) has recorded information about him with a fraud prevention agency that has caused him to miss out on potential jobs. backgroundIn 2012, Lloyds closed Mr D’s current account. He was aware that it had closed his account, bu... (2 pages)View decision -
Decision Reference DRN-5505788
4 Jun 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5505788 The complaint Mr O complains that Bank of Scotland plc trading as Halifax made an entry on the Cifas fraud prevention database in connection to his mortgage application. What happened Mr O applied for a joint mortgage with Halifax in 2024. The application recorded that he wa... (3 pages)View decision -
Decision Reference DRN-3199700
13 Jan 2022 ICICI Bank UK Plc Not upheldBanking and PaymentsDRN-3199700 The complaint Mr M complains that ICICI Bank UK PLC (ICICI) registered a marker against his name with the Credit Industry Fraud Avoidance System (CIFAS). To put things right, Mr M wants the marker removed. What happened In March 2020, Mr M received a call from his bank, ICICI. ... (2 pages)View decision -
Decision Reference DRN-3297276
31 May 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3297276 The complaint Mr C complains that Monzo Bank Ltd unfairly closed his account and believes that he was discriminated against. What happened Mr C opened a new account with Monzo and received several payments into it, all from different accounts. Monzo received information about o... (3 pages)View decision -
Decision Reference DRN-5321842
20 Feb 2025 Santander UK Plc UpheldMortgagesDRN-5321842 The complaint Mr W’s complaint is that, during the course of a mortgage application, Santander UK Plc unfairly recorded a marker against his name on a fraud prevention database, CIFAS. The marker has since been removed, but Mr W wants Santander to pay him compensation of £1... (2 pages)View decision -
Decision Reference DRN9148216
23 Feb 2018 National Westminster Bank Plc Not upheldBanking and creditMr J complains that National Westminster Bank Plc closed his account, recorded a CIFAS fraud marker against him, allowed a fraudster to open an account in his name, and failed to address his complaint about a cheque which was fraudulently paid into his account.backgr... (3 pages)View decision -
Decision Reference DRN-3282129
24 Mar 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3282129 The complaint Miss M is unhappy that Barclays Bank UK PLC closed her bank account and applied a fraud marker against her name. She’s also unhappy it won’t return payments to her that she says she was coerced into making. What happened In September 2020, Miss M had £22,400 trans... (3 pages)View decision