We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1929 results
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Decision Reference DRN-4729413
8 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4729413 The complaint Mr A has complained that Barclays Bank UK PLC registered a marker against him at CIFAS, the national fraud database. What happened In summer 2022, Mr A received some credits which were reported as fraudulent. Barclays asked him about them, giving him three days to... (4 pages)View decision -
Decision Reference DRN-4784480
7 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4784480 The complaint Miss Y has complained that Monzo Bank Ltd registered a marker against her at CIFAS, the national fraud database. What happened In 2023, Monzo received a report that Miss Y had received money for goods, but then not provided them and blocked the buyer. Miss Y expla... (3 pages)View decision -
Decision Reference DRN-4875838
26 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4875838 The complaint Mr L has complained that Barclays Bank UK PLC registered a marker against him at CIFAS, the national fraud database. What happened In early 2023, Mr L had his phone and cards stolen. Around £29,000 was paid from his Barclays account using his card details on his p... (3 pages)View decision -
Decision Reference DRN-4798789
5 Sep 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4798789 The complaint Mr H complains that Barclays Bank UK PLC unfairly made a report about him to a fraud prevention database in connection with a mortgage application. What happened Mr H applied to Barclays for a mortgage in 2019. Barclays declined his application and reported Mr ... (3 pages)View decision -
Decision Reference DRN-2915819
8 Jul 2021 Metro Bank PLC Not upheldBanking and PaymentsDRN-2915819 The complaint Mr M complains that Metro Bank PLC (‘Metro’) registered a fraud prevention marker against him without due cause. What happened I issued a provisional decision in June 2021 to explain why I thought Mr M’s complaint should not be upheld. And I said I’d consider anyt... (3 pages)View decision -
Decision Reference DRN0246599
6 Mar 2015 Co-operative Bank Financial Advisers Ltd UpheldInvestment and pensionsMr and Mrs D are being represented by a claims management company. Their complaint about Co-operative Bank Financial Advisers Ltd (“CIFAS”) concerns advice they received between 2007 and 2009, which they do not believe was suitable for them. In particular, their representative believes th... (7 pages)View decision -
Decision Reference DRN-5311411
25 Jun 2025 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5311411 The complaint Miss A has complained Clydesdale Bank plc, trading as Virgin Money, lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened Miss A opened a savings and current account with Virgin Money on 12 June 2024. Very soon after sh... (3 pages)View decision -
Decision Reference DRN-3152434
20 Jan 2023 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-3152434 The complaint Miss R complains that Bank of Scotland plc (trading as Halifax) closed her account without an explanation and recorded a marker with the fraud prevention agency CIFAS. She’d like the account reinstated and an apology. What happened Miss R held an account with Hali... (3 pages)View decision -
Decision Reference DRN-3454391
30 Jun 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3454391 The complaint Mr F is unhappy Metro Bank PLC loaded a fraud marker against his name. What happened At the beginning of March 2021 Mr F says that he saw an advertisement via a social media platform regarding a cryptocurrency investment. Mr F says that he carried out due diligenc... (3 pages)View decision -
Decision Reference DRN3975777
15 May 2017 Yorkshire Building Society Not upheldBanking and creditComplaintMr W complains that Yorkshire Building Society has registered a fraud marker against his name. He wants it to remove the marker.BackgroundMr W had a residential mortgage with YBS which he redeemed in 2015.Mr W complained to YBS in October 2016. He said that he... (3 pages)View decision