We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1929 results
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Decision Reference DRN8037915
5 Jan 2017 Blemain Finance Limited Not upheldBanking and creditMr P complains that Blemain Finance Limited (‘Blemain’) wrongly made an adverse Credit Industry Fraud Avoidance Service (CIFAS) entry when he gave the incorrect name of his employer. He thinks that Blemain should take steps to remove that entry, as it is having a ser... (2 pages)View decision -
Decision Reference DRN-4911306
16 Jul 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4911306 The complaint Mrs O has complained Barclays Bank UK PLC lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened In 2020 Mrs O was told by Barclays that they were closing her account. They also lodged a fraud-related marker on her recor... (3 pages)View decision -
Decision Reference DRN-3160694
5 Jan 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3160694 The complaint Miss R complains that after Barclays Bank UK PLC closed her accounts she couldn’t open an account elsewhere as she had been accused of fraud. What happened Miss R says her account at Barclays was closed in June 2019. She explains she has since had difficulty openi... (2 pages)View decision -
Decision Reference DRN-4029636
17 Mar 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4029636 The complaint Mr T complains that NewDay Ltd trading as Aqua (‘Aqua’) has registered a marker against him at CIFAS – the national fraud database. What’s happened? Mr T’s Aqua credit card account was opened in April 2019. In January 2020, Aqua registered a marker against Mr T wi... (2 pages)View decision -
Decision Reference DRN2947597
10 Jan 2020 Santander UK Plc UpheldBanking and creditMr H has complained Santander UK plc’s delay in removing a fraud-related marker from his record resulted in substantial financial loss.backgroundIn March 2019 Mr H discovered there’d been a fraud-related marker placed on his record. This had resulted in him being turned down for refinancin... (2 pages)View decision -
Decision Reference DRN8257757
17 Dec 2015 Lloyds Bank PLC Not upheldBanking and creditMiss T was the victim of identity fraud. She complains about the way Lloyds Bank PLC handled this and doesn’t feel it did enough to protect her. background Two accounts were opened with Lloyds using Miss T’s details - one in May 2015 and another in August 2015. After th... (2 pages)View decision -
Decision Reference DRN-3878733
17 Jan 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-3878733 The complaint Mr U complains that Starling Bank Limited added a marker at CIFAS, the national fraud database, when it closed his account. What happened Mr U says that he was acting for a company and sold a marketing service and received payment. He doesn’t think that the marker... (3 pages)View decision -
Decision Reference DRN-4768772
14 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4768772 The complaint Miss B has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened In 2021 Miss B was told by Monzo that they were closing her account. They also lodged a fraud-related marker on her record with CIF... (2 pages)View decision -
Decision Reference DRN4838420
19 Aug 2020 Nationwide Building Society Not upheldBanking and creditMiss D complains that Nationwide Building Society(‘Nationwide’) closed her bank account and filed a Credit Industry Fraud Avoidance System (‘CIFAS’) marker against her name. She says she’s been unable to open a student account with another bank and thinks Nationwide is responsible for this... (4 pages)View decision -
Decision Reference DRN-2920249
26 Aug 2021 Starling Bank Limited Not upheldBanking and PaymentsDRN-2920249 The complaint Mr O complains that Starling Bank Limited loaded a CIFAS marker against him on the National Fraud Database. He’d like the marker removed and compensation for the impact caused to him. What happened In April 2020 Starling received notification from another bank, I’... (4 pages)View decision