We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71745 results
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Decision Reference DRN9909288
4 Jun 2014 Microcredit Limited UpheldBanking and creditMiss A complains about the way that Microcredit Limited (trading as MiniCredit.co.uk) has dealt with her financial difficulties.backgroundMiss A took out a loan from MiniCredit in November 2012 for £100 which was repayable the following month. She deferred payment of it twice. She conta... (2 pages)View decision -
Decision Reference DRN7402832
13 Dec 2017 Lloyds Bank PLC Not upheldBanking and creditMr W complains he’s been harassed by multiple debt collecting agents acting on behalf of Lloyds Bank plc. He disputes he owes the debt and doesn’t think he should be chased for it.backgroundMr W tells us he’s been harassed by several debt collecting agencies acting on ... (2 pages)View decision -
Decision Reference DRN1936517
12 Dec 2017 Link Financial Outsourcing Limited UpheldBanking and creditMr M complains that his credit file contains incorrect records from Link Financial Outsourcing Limited (Link) relating to a debt that is no longer being pursued. backgroundI understand that Mr M took out credit with a third party, and was unable to maintain payments on ... (2 pages)View decision -
Decision Reference DRN1139438
2 Mar 2016 Bank of Scotland Plc UpheldBanking and creditMrs M complains that Bank of Scotland plc (trading as Halifax) failed to remove her name from a joint account she held with her husband and unfairly holds her liable for the overdraft debt. background Mrs M opened a joint Halifax account with her then husband, Mr S... (4 pages)View decision -
Decision Reference DRN0767663
27 Mar 2014 Barclays Bank Plc Not upheldBanking and creditMr B complains that Barclays Bank PLC sold the debts on his two credit cards to a debt collection agency. He also disagrees with the balance figure that Barclays transferred. Mr B also has a complaint about the interest charged by the debt collection agency, and the type of document ... (1 page)View decision -
Decision Reference DRN5678253
30 Dec 2014 The Royal Bank of Scotland Plc Not upheldBanking and creditMr F complains The Royal Bank of Scotland Plc should write off a debt as it is now unenforceable because it is statute barred.backgroundMr F took out a loan in 2003 with a business for which RBS is responsible. He says he was then involved in an accident as a result of which he was no l... (1 page)View decision -
Decision Reference DRN1170710
16 Aug 2017 AKINIKA DEBT RECOVERY LIMITED Not upheldBanking and creditMr B complains that he is being pursued by Akinika Debt Recovery Limited in respect of a debt which isn’t his.backgroundMr B is unhappy about correspondence which he has received from Akinika. He says that the debt isn’t his and he wants Akinika to stop contacting ... (2 pages)View decision -
Decision Reference DRN5080734
8 Aug 2017 Robinson Way Limited UpheldBanking and creditMr and Mrs N complain that Robinson Way Limited, (“RWL”), is unfairly pursuing them for adebt that they believe was paid off in 2005.backgroundMr and Mrs N had a current account with a bank (“B”). They believed that B’s accountbalance had been paid in full on 31 Augu... (3 pages)View decision -
Decision Reference DRN0185601
30 Sep 2019 Legal & General Partnership Services Limited UpheldBanking and creditMr R complains through a claims management company (“CMC”) that the appointedrepresentative of Legal and General Partnership Services Limited mis-sold him a mortgagewhen it advised consolidating a debt. Mr R wants to be compensated for his resulting losswith interest.backgroundIn 2005, Mr ... (4 pages)View decision -
Decision Reference DRN-2263614
14 Dec 2020 Link Financial Outsourcing Limited Not upheldBanking and PaymentsDRN-2263614 The complaint Mr S has complained about Link Financial Outsourcing Limited chasing him for a debt which he feels should’ve been covered by a previous Payment Protection Insurance (PPI) policy. What happened This complaint is about a credit card account which Link began managing... (2 pages)View decision
