We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN1503644
29 Sep 2016 Foundation for Credit Counselling Not upheldBanking and creditMr B complains that Foundation for Credit Counselling, trading as StepChange, mis-sold him a debt management plan. The complaint is brought on his behalf by a claims management company. It says a debt relief order would’ve been more suitable.backgroundMr B sought advice... (2 pages)View decision -
Decision Reference DRN7550828
21 Oct 2016 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr M’s complaint is about the sale of a payment protection insurance (PPI) policy and the way Capital One (Europe) plc (Capital One) has used the compensation it offered to put things right.backgroundMr M was sold PPI with his credit card in 2004. Mr M later enter... (2 pages)View decision -
Decision Reference DRN1422905
5 Dec 2018 Clydesdale Financial Services Limited Not upheldBanking and creditMr S complains that despite Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”) writing to him to say his debt had been written off and this being confirmed by the debt management company, he later received a letter to say he still had th... (2 pages)View decision -
Decision Reference DRN7843715
26 Nov 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr J complains that Legal & General Partnership Services Limited (L&G) mis-sold him an interest-only mortgage in order to consolidate his unsecured debts.backgroundMr J brings this complaint by his solicitor, B.In 2007 Mr J had a repayment of capital and inter... (2 pages)View decision -
Decision Reference DRN1857598
10 Nov 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs W, through their representative M, complain that Legal & General Partnership Services Limited through its appointed representative AWD Home Finance Ltd (“AWD”) mis- sold them their mortgage. They want compensation.backgroundMr and Mrs W took advice from AW... (2 pages)View decision -
Decision Reference DRN6771151
26 Apr 2018 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr M complained that a payment protection insurance (PPI) policy sold to him by Capital One (Europe) Plc (Capital One) alongside his credit card had been mis-sold.backgroundMr M complained to Capital One that the PPI he had on his credit card was mis-sold. After he ha... (2 pages)View decision -
Decision Reference DRN2101587
21 Feb 2014 The Mortgage Matters Partnership Not upheldBanking and creditMr and Mrs G, represented by a Claims Management Company (CMC), complain they received unsuitable mortgage advice from The Mortgage Matters Partnership in 2005.backgroundMr and Mrs G had previously taken advice from Mortgage Matters in 2003. They were contacted by Mortgage Matters again i... (2 pages)View decision -
Decision Reference DRN-5601456
4 Jun 2025 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-5601456 The complaint Mr P complains that Cabot Credit Management Group Limited, trading as Cabot Financial (Europe) Limited, reported a default to the credit reference agencies (CRA’s). What happened Mr P says Cabot purchased a debt from a bank in or around 2019 – it purchased this... (10 pages)View decision -
Decision Reference DRN-4860977
1 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4860977 The complaint Mr S complains that NewDay Ltd trading as Aqua was irresponsible in its lending to him. He wants all interest and charges applied to his accounts refunded along with compensatory interest and any adverse information removed from his credit file. Mr S is represe... (4 pages)View decision -
Decision Reference DRN7648890
8 Dec 2015 Knightsbridge Insolvency Services Limited Not upheldBanking and creditMiss W complains that Knightsbridge Insolvency Services Limited wrongly advised her to enter into a protected trust.backgroundMiss W explains that Knightsbridge Insolvency Services Limited advised her to enter into a protected trust. She says that she explained that one o... (2 pages)View decision
