We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
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Decision Reference DRN1139857
18 Apr 2016 The Co-operative Bank Plc Not upheldPayment protection insurance (PPI)Mr W’s complaint is about the way The Co-operative Bank Plc (the Co-op) dealt with claim payments made under a payment protection insurance (PPI) policy he took out with a loan. backgroundIn March 2005 Mr W took out a loan with the Co-op for £15,000. At the sam... (3 pages)View decision -
Decision Reference DRN1113613
22 Feb 2016 Bryan Carter Solicitors LLP Not upheldBanking and creditMr F is unhappy that Bryan Carter Solicitors LLP has been chasing him for payment of a debt owing to its client. He says this is in breach of various regulations as the debt is statute barred and no longer legally enforceable. He wants an apology and compensation.ba... (2 pages)View decision -
Decision Reference DRN7648890
8 Dec 2015 Knightsbridge Insolvency Services Limited Not upheldBanking and creditMiss W complains that Knightsbridge Insolvency Services Limited wrongly advised her to enter into a protected trust.backgroundMiss W explains that Knightsbridge Insolvency Services Limited advised her to enter into a protected trust. She says that she explained that one o... (2 pages)View decision -
Decision Reference DRN0515766
7 Feb 2019 Link Financial Outsourcing Limited UpheldBanking and creditMs M complains that Link Financial Outsourcing Limited did not provide her with information when her debt was transferred to it and failed to respond to requests for information. She feels she should get compensation and her credit file should be amended.background Ms ... (2 pages)View decision -
Decision Reference DRN2855650
14 Dec 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr B complains that a debt management plan was mis-sold to him by Harrington Brooks (Accountants) Limited. He also complains about the way that the plan has been administered. He is being helped with his complaint by a representative. backgroundMr B entered into a debt ... (2 pages)View decision -
Decision Reference DRN5810878
4 Oct 2019 HSBC UK Bank Plc UpheldBanking and creditComplaintMr L complains, in summary, that HSBC UK Bank Plc is asking him to pay back more than he considers he should pay towards the debt showing on his current account – which was part of a debt management plan.Background Mr L has been in a debt management plan since 2011, with monthly p... (2 pages)View decision -
Decision Reference DRN-2089754
10 Nov 2020 Capquest Debt Recovery Limited UpheldBanking and PaymentsDRN-2089754 The complaint Mrs R is unhappy that Capquest Debt Recovery Limited (Capquest) didn’t default her account when it should’ve done, meaning it continued to show on her credit file for longer than necessary. What happened Ten years ago Mrs R had a number of debts, but she was unabl... (3 pages)View decision -
Decision Reference DRN-2557316
10 Mar 2021 HSBC UK Bank Plc Not upheldMortgagesDRN-2557316 The complaint Mr and Mrs M are unhappy that HSBC UK Bank Plc trading as first direct wouldn’t lend them the money they wanted as a further advance on their mortgage for debt consolidation. What happened The details of this complaint are well known to both parties, so I will not... (2 pages)View decision -
Decision Reference DRN1987787
30 Aug 2019 Paragon Finance Plc Not upheldBanking and creditMr P complains that Paragon Finance PLC are unfairly pursuing him for payment of a debt they bought. backgroundMr P took out a credit card account with a bank in 2004. In early 2013, the bank formally notified him they’d sold the debt accumulated on that account. The bank have confirmed t... (3 pages)View decision -
Decision Reference DRN2303505
21 Jun 2017 Positive Solutions (Financial Services) Limited Not upheldBanking and creditMs L and Mr P complain that they were given unsuitable mortgage advice by Positive Solutions (Financial Services) Limited (Positive). The complaint has been brought on their behalf by a claims management company (CMC).backgroundMs L and Mr P bought their property in Fe... (3 pages)View decision