We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74365 results
-
Decision Reference DRN5422498
2 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr D complains about a debt reduction agreement that he took out with NEO Media Solutions Limited, trading as One Debt Solutions. He complains that it did not pay money to his creditors as it had agreed to do, that it did not respond to his letters and that it did not return his documen... (2 pages)View decision -
Decision Reference DRN9240789
26 Nov 2013 DEBT CORRECT Not upheldBanking and creditMr D complains about the way Debt Correct Limited arranged and administered a debt management plan with his creditor.background Mr D was having difficulty making full loan repayments and asked Debt Correct to negotiate a debt management plan. It told him that this had been agreed and he ... (2 pages)View decision -
Decision Reference DRN1715071
3 Feb 2020 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)ComplaintMr T is complaining that National Westminster Bank Plc (“NatWest”) has used the compensation it offered for the mis-selling of a payment protection insurance (“PPI”) policy attached to his credit card, to reduce his outstanding debt.BackgroundIn 2018, Mr T complained to NatWest ab... (3 pages)View decision -
Decision Reference DRN0177177
3 Nov 2017 Capquest Debt Recovery Limited Not upheldBanking and creditMrs W complains that Capquest Debt Recovery Limited pursued her for payment of a debt which wasn’t hers. She says its actions affected her ability to obtain a mortgage. The complaint is brought on her behalf by her husband, Mr W.background The background to this compl... (4 pages)View decision -
Decision Reference DRN3327128
30 Mar 2020 Legal & General Partnership Services Limited Not upheldBanking and creditMr T and Mrs L complain they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited.background Mr T and Mrs L had a mortgage taken out in 2006. Just over a year later, in 2008, they re- mortgaged on L&G’s advice. In doing so they pai... (3 pages)View decision -
Decision Reference DRN-4207331
12 Jul 2023 Wescot Credit Services Limited UpheldConsumer CreditDRN-4207331 The complaint Mr B has complained that Wescot Credit Services Limited sent him the wrong settlement figures. What happened Both sides are most familiar with the case, so I’ll summarise things in brief. Wescot were acting as debt collectors for two debts that Mr B owed. Mr B off... (2 pages)View decision -
Decision Reference DRN9470056
17 Sep 2015 HSBC Bank plc Not upheldBanking and creditMr A complains that HSBC Bank Plc shouldn’t have lent him as much money as they did, and should’ve helped him when he got into financial difficulties. He wants HSBC to write off his debt, change his credit record and pay him compensation.backgroundMr A has had va... (3 pages)View decision -
Decision Reference DRN5679799
15 Oct 2019 Bank of Scotland Plc Not upheldBanking and creditMr and Mrs G complain that Bank of Scotland Plc trading as Halifax (“Halifax”) acted unfairly by not contacting Mrs G sooner about a mortgage shortfall debt. Mrs G wants compensation for not being contacted earlier about the debt.backgroundMr and Mrs G had a mortgage with Halifax, but Mrs ... (2 pages)View decision -
Decision Reference DRN5704896
31 Jul 2013 Welcome Financial Services Limited UpheldPayment protection insurance (PPI)This complaint concerns a single premium payment protection insurance (PPI) policy taken out by Mr and Mrs A in relation to a secured loan. Mr and Mrs A say Welcome Financial Services Limited (“Welcome”) mis-sold the policy. backgroundMr and Mrs A took out a loan with PPI. Mr and Mrs A... (3 pages)View decision -
Decision Reference DRN0072606
29 Dec 2014 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Mr A’s complaint is about the way National Westminster Bank Plc (NatWest) paid him compensation for a mis-sold payment protection insurance (PPI) policy.backgroundMr A complained to NatWest about a single premium PPI policy sold alongside a loan. NatWest agreed to uphold Mr A’s complai... (3 pages)View decision
