We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
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Decision Reference DRN7216254
21 Jul 2016 TD Direct Investing (Europe) Limited Not upheldInvestment and pensionsMr M complains that TD Direct Investing (Europe) Limited (TD) sold shares he held without telling him and did not let him postpone the sale.Mr M wants TD to compensate him for the losses he incurred when the shares were sold. He also wants TD to refund the interest i... (3 pages)View decision -
Decision Reference DRN-3081908
28 Oct 2021 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-3081908 The complaint Mr E complains that Vanquis Bank Limited irresponsibly increased the credit limit on his credit card account to unaffordable levels. What happened Mr E says he opened the Vanquis account in 2018 and accepts the initial lending decision was appropriate and not unaf... (2 pages)View decision -
Decision Reference DRN-2542163
4 May 2021 Oxford Capital Partners LLP Not upheldInvestmentsDRN-2542163 The complaint Mr E complains that Oxford Capital Partners LLP (“Oxford Capital”) provided misleading information about the Enterprise Investments Scheme (EIS) he invested in. What happened Mr E invested £100,000 in March 2015 in Oxford Capital’s Infrastructure EIS. The EIS was ... (5 pages)View decision -
Decision Reference DRN5352290
18 Mar 2014 National Westminster Bank Plc Not upheldBanking and creditMiss H and Miss J complain that National Westminster Bank Plc (NatWest) is pursuing them about a secured loan which it says was arranged about 30 years ago in their late parents’ names, but which it is unable to explain or prove. Miss H and Miss J said the lending was irresponsible in ... (2 pages)View decision -
Decision Reference DRN-3140376
4 Nov 2021 American Express Services Europe Limited UpheldBanking and PaymentsDRN-3140376 The complaint Mr E is unhappy that American Express Services Europe Limited (“Amex”) suspended his account on the basis of persistent debt. What happened Amex sent Mr E several letters regarding his account being considered as being in a state of persistent debt. One of these l... (4 pages)View decision -
Decision Reference DRN-5718125
20 Oct 2025 DEBT CORRECT Not upheldConsumer CreditDRN-5718125 The complaint Mr G complains Debt Correct haven’t administered his Debt Management Plan (DMP) properly leading to missed payments being reported on his credit file. What happened The information I have shows Mr G entered into the DMP around November 2023. I’ve taken this fro... (2 pages)View decision -
Decision Reference DRN3832580
14 Oct 2014 Gregson and Brooke Ltd UpheldBanking and creditMr D complains about a debt management plan (‘DMP’) he had with Gregson and Brooke Limited. In summary, he says that Gregson and Brooke failed to distribute money on to his creditors, and took a lot of money in fees. backgroundIn summary, Mr D says that Gregson and Brooke did not expl... (2 pages)View decision -
Decision Reference DRN5235106
3 Jun 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs M through their adviser complain that the advice given by Legal & General Partnership Services Limited for an interest only product and to consolidate debts was unsuitable.backgroundMr and Mrs M remortgaged with advice from Legal & General. Mr and Mrs M... (2 pages)View decision -
Decision Reference DRN9376343
17 Oct 2019 Lantern Debt Recovery Services Ltd Not upheldBanking and creditMr S complains that’s he’s being wrongly chased for a debt by Lantern Debt Recovery Services Ltd.backgroundMr S received letters from Lantern about repayment of three short term loans he took out with third parties.But Mr S says he doesn’t remember taking out the loans, and that Lantern ha... (2 pages)View decision -
Decision Reference DRN1113613
22 Feb 2016 Bryan Carter Solicitors LLP Not upheldBanking and creditMr F is unhappy that Bryan Carter Solicitors LLP has been chasing him for payment of a debt owing to its client. He says this is in breach of various regulations as the debt is statute barred and no longer legally enforceable. He wants an apology and compensation.ba... (2 pages)View decision
