We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70772 results
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Decision Reference DRN8425734
10 May 2018 Tesco Personal Finance PLC Not upheldBanking and creditMr B complains that Tesco Personal Finance Plc took back all at once the whole amount of a refund it had previously given him, which made his financial difficulties worse. backgroundMr B told Tesco that a number of ATM withdrawals on his card were fraudulent. Tesco ... (2 pages)View decision -
Decision Reference DRN2163458
14 Feb 2017 Kapama Limited UpheldBanking and creditMiss P complains that Kapama Limited requires her to repay too much towards her loan.backgroundIn 2012 Miss P borrowed £220 from a payday lender. She failed to repay the debt, and the lender added fees and interest until the debt increased to over £2,000. The debt wa... (2 pages)View decision -
Decision Reference DRN2058634
14 May 2018 Link Financial Outsourcing Limited Not upheldBanking and creditMiss C complains that she’s being pursued by Link Financial Outsourcing Limited for a debt that’s unenforceable. She’s being helped with her complaint by a representative.backgroundA debt that was owed by Miss C to a third party was transferred to the current cred... (2 pages)View decision -
Decision Reference DRN8836175
9 Jul 2013 DEBT HELP DIRECT LIMITED UpheldBanking and creditMr F complains about the administration of payments he made under a Debt Help Direct Limited debt management plan. He says payments to one of his creditors continued to be made despite his clear instructions for those payments to stop. backgroundMr F signed up to a debt management plan ... (2 pages)View decision -
Decision Reference DRN6382124
21 Nov 2014 Arrow Global Limited UpheldBanking and creditMrs B complains that Arrow Global Limited is pursuing her for the wrong amount of money. She says the balance includes Payment Protection Insurance (“PPI”) premiums. She says that this is unfair because the PPI policy was missold to her and so any premiums added to the balance of th... (2 pages)View decision -
Decision Reference DRN9364229
29 Nov 2016 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr A is complaining that HSBC Bank Plc (HSBC) mis-sold him a payment protection insurance (PPI) policy. He’s unhappy with the amount it’s offered him in compensation.background The background to this complaint is set out in my provisional decision of October 2016, which... (8 pages)View decision -
Decision Reference DRN3877246
4 Feb 2014 The Royal Bank of Scotland Plc Not upheldBanking and creditMrs A complains that The Royal Bank of Scotland Plc has acted unfairly by closing her accounts and failing to come to an agreement over the repayments of her outstanding debts. She also complains about RBS’ customer service in general.backgroundMrs A brought a complaint to this service ... (2 pages)View decision -
Decision Reference DRN1916702
31 May 2019 Paragon Finance Plc Not upheldBanking and creditMr P and his representative complain that he’s been harassed by Paragon Finance PLC (trading as Idem Servicing) when it’s attempted to collect a debt from him. They want the amount owed to be demonstrated as fair, for it to be reduced or written off and £100 compen... (2 pages)View decision -
Decision Reference DRN8357812
20 Nov 2015 Idem Capital Securities Limited Not upheldBanking and creditMrs W complains about Idem Capital Securities Limited (“Idem”) which has taken over a debt she owed. She says she wasn’t told about this until recently and has found out she now has a county court judgment (“CCJ”) against her.backgroundIn 2006, Mrs W took out a loan whi... (2 pages)View decision -
Decision Reference DRN9089462
30 Jan 2019 Lloyds Bank PLC Not upheldBanking and creditMs M complained that Lloyds Bank PLC had:-acted unfairly when her property went through the ‘‘Mortgage Rescue’’ scheme; and- wrongly passed her details to a third party debt collection agency.Ms M wants her debt written off.backgroundMs M and her ex-husband had a mortg... (3 pages)View decision
