We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
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Decision Reference DRN5072176
22 Jan 2015 Cabot Financial (Europe) Limited Not upheldBanking and creditMr D complains about a debt which Cabot Financial (Europe) Limited is asking him to repay. backgroundIn summary, Mr D says that he does not acknowledge the debt, and that Cabot has not provided sufficient evidence to show that it is his debt or that it is entitled to seek repayment fro... (3 pages)View decision -
Decision Reference DRN7972470
2 Dec 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMs W complains that Legal & General Partnership Services Limited (“LGPS”) mis-sold her amortgage.backgroundMs W met with the LGPS representative in April 2005 to discuss her mortgagearrangements. Ms W wanted to re-mortgage to raise some further funds and to conso... (5 pages)View decision -
Decision Reference DRN3832580
14 Oct 2014 Gregson and Brooke Ltd UpheldBanking and creditMr D complains about a debt management plan (‘DMP’) he had with Gregson and Brooke Limited. In summary, he says that Gregson and Brooke failed to distribute money on to his creditors, and took a lot of money in fees. backgroundIn summary, Mr D says that Gregson and Brooke did not expl... (2 pages)View decision -
Decision Reference DRN6606005
7 Apr 2015 Lloyds Bank PLC Not upheldBanking and creditMr N complains that his debt with Lloyds Bank plc should be written off as the company to which he owes money is Lloyds TSB and it no longer exists.backgroundMr N has both a current account and a credit card with Lloyds TSB. He says he was not told when the bank ... (1 page)View decision -
Decision Reference DRN-4524861
14 Aug 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4524861 The complaint Mr B complains that American Express Services Europe Limited (AESEL) closed his credit card account and cancelled the direct debt. He also complains that the management of his account was passed to a debt collection firm. What happened Mr B says that in summer... (3 pages)View decision -
Decision Reference DRN7216254
21 Jul 2016 TD Direct Investing (Europe) Limited Not upheldInvestment and pensionsMr M complains that TD Direct Investing (Europe) Limited (TD) sold shares he held without telling him and did not let him postpone the sale.Mr M wants TD to compensate him for the losses he incurred when the shares were sold. He also wants TD to refund the interest i... (3 pages)View decision -
Decision Reference DRN6870205
2 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs G complain about a debt reduction agreement that they took out with NEO Media Solutions Limited, trading as One Debt Solutions. They complain that it did not pay money to their creditors as it had agreed to do.backgroundMr and Mrs G entered into a debt reduction agreement wi... (2 pages)View decision -
Decision Reference DRN7627589
29 Mar 2018 Barclays Bank Plc UpheldBanking and creditMrs C complains that Barclays Bank Plc is acting unfairly and unreasonably by recording a shortfall debt as a default in her credit records following her bankruptcy and demanding repayment. She wants it to amend her credit records, stop asking her for money and compen... (3 pages)View decision -
Decision Reference DRN-4106004
22 Jun 2023 QDR Solicitors Limited Not upheldConsumer CreditDRN-4106004 The complaint Mr N complains about the contact from QDR Solicitors Limited regarding debts it’s attempting to collect. What happened Mr N has explained that two payday loans were fraudulently opened in his name in 2016 and 2017. A business I’ll call L went on to purchase the ac... (3 pages)View decision -
Decision Reference DRN-3690725
9 Sep 2022 Provident Personal Credit Limited UpheldConsumer CreditDRN-3690725 The complaint Ms M complains that Provident Personal Credit Limited (Provident) mis-managed her account after she told it she was having financial difficulties as well as providing details of her health problems. What happened In October 2020, Ms M told Provident about her heal... (6 pages)View decision
