We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
-
Decision Reference DRN1857598
10 Nov 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs W, through their representative M, complain that Legal & General Partnership Services Limited through its appointed representative AWD Home Finance Ltd (“AWD”) mis- sold them their mortgage. They want compensation.backgroundMr and Mrs W took advice from AW... (2 pages)View decision -
Decision Reference DRN-3501940
26 May 2022 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-3501940 The complaint Mr F has complained that Lantern Debt Recovery Services Ltd are pursuing him for a debt which he says is not his. What happened This complaint is about a short-term loan that was taken out in 2017 and sold to Lantern in 2021. The original creditor has gone into ad... (2 pages)View decision -
Decision Reference DRN2685146
13 Sep 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr and Mrs C complain that Lloyds TSB Bank Plc irresponsibly provided them with further credit through their current account, credit card and two personal loans. They also complain that Lloyds TSB did not respond positively and sympathetically to their financial difficulties, and that t... (2 pages)View decision -
Decision Reference DRN-3074432
28 Sep 2021 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-3074432 The complaint Mr M has complained that Link Financial Outsourcing Limited are chasing him for a debt which he believes he doesn’t owe. What happened This complaint is about a current account overdraft debt that was sold from the original creditor to a new company in September 2... (3 pages)View decision -
Decision Reference DRN3084114
28 May 2020 NewDay Ltd Not upheldBanking and creditMrs B complains that her account was defaulted, closed and passed on to debt collectors incorrectly by NewDay Ltd trading as Marbles after she got into arrears. backgroundMrs B got into arrears on her account and she agreed a no fee arrangement to pay back the arrears in May 2018. She was ... (3 pages)View decision -
Decision Reference DRN0993407
18 Dec 2015 Lowell Financial Ltd Not upheldBanking and creditMr W complains that Lowell Financial Ltd (Lowell) is pursuing him for debts which he says are not his. backgroundIn 2015, upon checking his credit file, Mr W said he became aware of entries relating to Lowell. He said he did not have any debts with Lowell and so h... (3 pages)View decision -
Decision Reference DRN8817647
5 Nov 2014 Cabot Financial (Europe) Limited Not upheldBanking and creditMrs B complains that Cabot Financial (Europe) Limited (“Cabot”) phoned her an excessive number of times from October 2013 to chase her debt repayments. Mrs B is also unhappy that despite her offer to settle the debt with a one-off payment for an amount less than the debt, Cabot still as... (2 pages)View decision -
Decision Reference DRN5493227
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMs Z complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do.backgroundMs Z entered into a debt reduction agreement with One Debt Solution ... (2 pages)View decision -
Decision Reference DRN7685243
20 Jun 2014 Debt Connect (U.K.) Limited UpheldBanking and creditMrs F complains that Debt Connect (U.K.) Limited ‘Debt Connect’ has not refunded her the money she was due back for cancelling a debt management plan (‘DMP’). She says that Debt Connect was not making payments to her creditors while she was in the plan.backgroundMrs F had a DMP with D... (2 pages)View decision -
Decision Reference DRN-1665414
26 Jun 2020 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-1665414 The complaintMr M is unhappy with the administration of his motor insurance policy by Somerset Bridge Insurance Services Limited. What happenedMr M had a motor insurance policy which was administered by Somerset Bridge Insurance Services Limited (SBIS). During the period coveri... (5 pages)View decision
