We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71745 results
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Decision Reference DRN1583376
28 Nov 2017 Barclays Bank Plc Not upheldBanking and creditMr C complains that Barclays Bank Plc has sold his debt when he thought he had paid it off.backgroundMr C said that he had made an arrangement through a debt management charity to pay off his debt with Barclaycard some years ago. And he said that he stuck to that,... (2 pages)View decision -
Decision Reference DRN-2488827
10 Feb 2021 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-2488827 The complaint Mr M complains that Cabot has failed to provide proof it acquired debts in his name. Mr M also complains about Cabot’s actions when trying to recover the debts. Mr M complains that Cabot has recorded information on his credit file. What happened On 22 October 2018... (3 pages)View decision -
Decision Reference DRN-2636583
11 Jun 2021 Intrum UK Limited Not upheldBanking and PaymentsDRN-2636583 The complaint Ms B complains about the actions of Intrum UK Limited (Intrum) regarding a debt it says she owes. What happened The debt Ms B complains about originated from a current account overdraft facility provided to her by a bank. The original account was closed in Septemb... (3 pages)View decision -
Decision Reference DRN8269572
22 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss A says Lloyds Bank PLC (‘Lloyds’) mis-sold her a payment protection insurance (‘PPI’) policy. She says that this caused her to default on her credit card which has affected her credit file. She’s also complained about the amount of money Lloyds has offered her in com... (8 pages)View decision -
Decision Reference DRN3968772
16 Jun 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs H complain that an authorised representative of Legal & General Partnership Services Limited (L&G) gave them poor advice when they were applying for a mortgage.Mr and Mrs H are represented by a claims management company (CMC).backgroundIn 2007 Mr and... (2 pages)View decision -
Decision Reference DRN5938919
4 Nov 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs R complains that a debt management plan was mis-sold to her by Harrington Brooks (Accountants) Limited. She is being helped with her complaint by a representative.backgroundMrs R entered into a debt management plan with Harrington Brooks in July 2009. Her representat... (2 pages)View decision -
Decision Reference DRN-5199237
15 Jan 2025 etika Finance UK Limited Not upheldConsumer CreditDRN-5199237 The complaint Mr D complains that Etika Finance UK Limited was irresponsible when it offered him credit. What happened Etika agreed credit of £327.39 for Mr D in September 2019. The total amount owed was £407.47 to be repaid at £11.32 a month over 36 months. Mr D met his re... (3 pages)View decision -
Decision Reference DRN2859181
8 Jan 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMrs O has complained that Cabot Credit Management Group Limited (‘Cabot’) failed to supply paperwork when requested relating to a debt. Mrs O is also unhappy with the steps Cabot has taken to recover this debt and any costs and charges it has added.Mrs O wants Cabot to cease collection act... (3 pages)View decision -
Decision Reference DRN5442596
24 Mar 2015 Blue Finance Management Limited UpheldBanking and creditMiss G complains that Blue Finance Management Limited (trading as DEBTPLAN Direct) (the business) set up a debt management plan (DMP) for her that was not in her best interest and did not tell her about the upfront charges. backgroundMiss G says that the business ca... (2 pages)View decision -
Decision Reference DRN5713231
27 Jan 2020 Gain Credit LLC Not upheldBanking and creditMr C says Gain Credit LLC, trading as Lending Stream, didn’t notify him it had assigned a debt to a third party. He says this matter caused him stress because he had to deal with the third party without prior knowledge of their involvement.backgroundMr C took out a loan with Lending Stream... (2 pages)View decision
