Ombudsman decisions

Your search returned 74313 results

• Decision Reference DRN6980796

  16 Oct 2018 House & Home Care Limited Not upheld

  Banking and credit
  Mr I complains House & Home Care Limited (House & Home) (trading as Immediate Financial- but I refer to House & Home in my decision) mis-sold him a Debt Settlement Plan (DSP). Mr I says that the DSP was unsuitable and an Individual Voluntary Arrangement (I... (4 pages)
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• Decision Reference DRN2301101

  29 Mar 2019 Lowell Financial Ltd Not upheld

  Banking and credit
  Mr A complains about a debt Lowell Financial Ltd is asking him to repay.backgroundMr A had an overdrawn account with a bank I’ll call B. In 2013, Lowell bought this debt from B and wrote to Mr A to explain that this is what had happened and asking him to pay the ... (2 pages)
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• Decision Reference DRN1139857

  18 Apr 2016 The Co-operative Bank Plc Not upheld

  Payment protection insurance (PPI)
  Mr W’s complaint is about the way The Co-operative Bank Plc (the Co-op) dealt with claim payments made under a payment protection insurance (PPI) policy he took out with a loan. backgroundIn March 2005 Mr W took out a loan with the Co-op for £15,000. At the sam... (3 pages)
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• Decision Reference DRN-2557316

  10 Mar 2021 HSBC UK Bank Plc Not upheld

  Mortgages
  DRN-2557316 The complaint Mr and Mrs M are unhappy that HSBC UK Bank Plc trading as first direct wouldn’t lend them the money they wanted as a further advance on their mortgage for debt consolidation. What happened The details of this complaint are well known to both parties, so I will not... (2 pages)
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• Decision Reference DRN7972470

  2 Dec 2015 Legal & General Partnership Services Limited Not upheld

  Banking and credit
  Ms W complains that Legal & General Partnership Services Limited (“LGPS”) mis-sold her amortgage.backgroundMs W met with the LGPS representative in April 2005 to discuss her mortgagearrangements. Ms W wanted to re-mortgage to raise some further funds and to conso... (5 pages)
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• Decision Reference DRN7503102

  7 Aug 2018 Tesco Personal Finance PLC Not upheld

  Payment protection insurance (PPI)
  Mr R is unhappy with how Tesco Personal Finance PLC (‘Tesco’) has offered to resolve his complaint about a payment protection insurance (‘PPI’) policy attached to a credit card.backgroundMr R took out a credit card with Tesco. He was also sold a PPI policy. Mr R com... (3 pages)
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• Decision Reference DRN-3328258

  29 Jun 2022 Santander UK Plc Upheld

  Consumer Credit
  DRN-3328258 The complaint Mrs H complains that Santander UK Plc (“Santander”) continued to contact and harass her for repayments to her personal loan despite a debt management plan having been agreed. What happened Mrs H applied to Santander for a personal loan of £3,000 in July 2019. Sant... (3 pages)
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• Decision Reference DRN3786976

  3 Jul 2014 Northern Bank Limited Upheld

  Payment protection insurance (PPI)
  This complaint concerns the redress related to single premium payment protection insurance policies (PPI) associated with two loans from Northern Bank Limited (Northern Bank). Northern Bank wants to set the redress due to Miss J against an outstanding debt on her credit card with Norther... (3 pages)
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• Decision Reference DRN5810878

  4 Oct 2019 HSBC UK Bank Plc Upheld

  Banking and credit
  ComplaintMr L complains, in summary, that HSBC UK Bank Plc is asking him to pay back more than he considers he should pay towards the debt showing on his current account – which was part of a debt management plan.Background Mr L has been in a debt management plan since 2011, with monthly p... (2 pages)
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• Decision Reference DRN2855650

  14 Dec 2016 Harrington Brooks (Accountants) Limited Not upheld

  Banking and credit
  Mr B complains that a debt management plan was mis-sold to him by Harrington Brooks (Accountants) Limited. He also complains about the way that the plan has been administered. He is being helped with his complaint by a representative. backgroundMr B entered into a debt ... (2 pages)
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