We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
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Decision Reference DRN2189372
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMiss B complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do and that it did not respond to her concerns satisfactorily.backgroundMiss B... (2 pages)View decision -
Decision Reference DRN3520358
3 Apr 2020 Capquest Debt Recovery Limited Not upheldBanking and creditMr H complains that as Capquest Debt Recovery Limited (“CDR”) has been unable to provide the credit agreement it can’t prove that a debt is his and that the outstanding amount should now be cancelled and he should be reimbursed all of the payments he has made on that account. Mr H also ask... (3 pages)View decision -
Decision Reference DRN2643044
29 Jun 2016 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Mr K is complaining that National Westminster Bank Plc (‘NatWest’) mis-sold him two payment protection insurance (‘PPI’) policies. He’s unhappy that it’s used the compensation it offered to reduce an outstanding debt.backgroundIn Mr K took out two loans through NatWest ... (3 pages)View decision -
Decision Reference DRN6845957
16 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMiss N complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay any money to her creditor and that it did not respond to her concerns satisfactorily.backgroundMiss N entered into a deb... (2 pages)View decision -
Decision Reference DRN8569252
4 Dec 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss F has complained about the way The Royal Bank of Scotland Plc (“RBS”) has used the compensation it agreed to pay her after she complained about the mis-sale of payment protection insurance (“PPI”).backgroundMiss F took out four loans with RBS and also took out PPI ... (2 pages)View decision -
Decision Reference DRN4059886
15 Mar 2016 Arrow Global Limited Not upheldBanking and creditMr C feels that Arrow Global Limited (Arrow) hasn’t treated him fairly over a debt.backgroundMr C has a debt which originated from another firm which Arrow took responsibility for. Arrow has at times outsourced the management of this debt to other parties. Mr C ha... (2 pages)View decision -
Decision Reference DRN7693036
11 Jul 2018 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr H has complained about the way The Royal Bank of Scotland Plc (RBS) compensated him for charging him unfair commission on a payment protection insurance (PPI) policy.backgroundIn 1998, Mr H took out a credit card with RBS. The credit card had a PPI policy.Mr H later... (3 pages)View decision -
Decision Reference DRN0259480
12 Jul 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMs W’s complaint is that she was badly advised by Legal & General Partnership Services Limited (L&G). She says that she was mis-sold a mortgage in 2008 as the advice to consolidate debts into an interest-only mortgage was unsuitable. Ms W is represented in her... (4 pages)View decision -
Decision Reference DRN-4771780
9 Jun 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4771780 The complaint Miss G complains that Zopa Bank Limited (“Zopa”) defaulted her account and sold the debt to a third party. What happened Miss G applied for a loan with Zopa on 14 February 2020. The loan was for the sum of £20,000 with monthly repayments of £375.88 due on the 14 t... (2 pages)View decision -
Decision Reference DRN6365457
30 Aug 2013 MBNA Limited UpheldBanking and creditMs W complains that MBNA Limited has failed to treat her positively and sympathetically since we helped resolve a complaint between them in 2009.backgroundIn 2008 Ms W brought a complaint to this service about the money she owed on her MBNA credit card. In July 2009 an ombudsman consid... (2 pages)View decision
