We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN-2573144
30 Jun 2021 TSB Bank plc Not upheldBanking and PaymentsDRN-2573144 The complaint Mr and Mrs T complain about how TSB Bank plc allocated funds following the sale of a secured property they both owned. What happened Mr and Mrs T sold a property in 2019. The sale proceeds were used by TSB to clear the mortgage on that property and to repay a debt... (3 pages)View decision -
Decision Reference DRN2016232
14 Sep 2017 Clydesdale Financial Services Limited Not upheldBanking and creditMr L complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) wrongly told him that his debt had been written off. He would like the debt to be reduced by the amount he would’ve repaid if he had continued to make payments.backgro... (2 pages)View decision -
Decision Reference DRN1444509
12 Mar 2015 Bank of Scotland Plc Not upheldBanking and creditMr M complains that Bank of Scotland plc, trading as Halifax, wrongly charged interest on his credit card account when he was in a payment plan, defaulted the account as a result of that interest being charged, and used a debt collection agency to purse him aggressively for repayment of ... (2 pages)View decision -
Decision Reference DRN7041279
19 Mar 2014 123 Debt Solutions Ltd UpheldBanking and creditMr T complains that 123 Debt Solutions Ltd reduced his payments to one of his creditors, which he believes led the creditor to obtain a charging order against his property.background Mr T entered into a debt management plan with 123 Debt Solutions in around December 2011. In Septembe... (4 pages)View decision -
Decision Reference DRN0058313
6 May 2014 The Lewis Group Limited Not upheldBanking and creditMr D complains that The Lewis Group Limited (“TLGL”) has unfairly pursued him for a debt that he does not owe and caused him distress in so doing. The complaint is brought onMr D’s behalf by a relative, Mrs D.background A debt of almost £5,360, which was said to be owed by Mr D, was ass... (2 pages)View decision -
Decision Reference DRN7958993
13 Jul 2016 Vincent Bond & Co. Limited Not upheldBanking and creditMr F complains that Vincent Bond & Co Limited mis-sold a debt management plan.He has complained through a third party, but for ease of reading this decision has been drafted as if the complaint was made by Mr F.backgroundMr F complains that Vincent Bond didn’t ... (2 pages)View decision -
Decision Reference DRN4299374
30 Jan 2014 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs H complain that National Westminster Bank Plc has not dealt fairly with them concerning the repayment of their business debt, has not responded properly to their questions and will not accept their reasonable repayment proposals. backgroundMr and Mrs H were two of three par... (3 pages)View decision -
Decision Reference DRN7550828
21 Oct 2016 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr M’s complaint is about the sale of a payment protection insurance (PPI) policy and the way Capital One (Europe) plc (Capital One) has used the compensation it offered to put things right.backgroundMr M was sold PPI with his credit card in 2004. Mr M later enter... (2 pages)View decision -
Decision Reference DRN5802693
25 Feb 2014 The Royal Bank of Scotland Plc Not upheldBanking and creditMr and Mrs G complain that The Royal Bank of Scotland Plc (“RBS”) is pursuing them for a liability that they believed had been dealt with in their bankruptcy.background Mr and Mrs G became bankrupt in 2010 and were discharged from bankruptcy in 2011. In 2012, RBS made demand on Mr and... (3 pages)View decision -
Decision Reference DRN6771151
26 Apr 2018 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr M complained that a payment protection insurance (PPI) policy sold to him by Capital One (Europe) Plc (Capital One) alongside his credit card had been mis-sold.backgroundMr M complained to Capital One that the PPI he had on his credit card was mis-sold. After he ha... (2 pages)View decision
