We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN2674586
29 Oct 2013 CitiFinancial Europe Plc UpheldBanking and creditMr B complains that CitiFinancial Europe Plc incorrectly sold a debt in his name to a third party lender which has caused him significant distress and inconvenience. He wants the bank to pay appropriate compensation.backgroundIn 1998 Mr B’s credit card was stolen and fraudulent transact... (2 pages)View decision -
Decision Reference DRN9399494
19 Mar 2015 The Mortgage Matters Partnership Not upheldBanking and creditMr and Mrs N complain that The Mortgage Matters Partnership (“MMP”) mis-sold a mortgage to them.background Mr and Mrs N had a mortgage. On the advice of MMP they re-mortgaged to a different lender and consolidated an unsecured loan and credit card debts into the ne... (3 pages)View decision -
Decision Reference DRN-5024638
3 Oct 2024 National Westminster Bank Plc Not upheldConsumer CreditDRN-5024638 The complaint Mr G complains that National Westminster Bank Plc led him to believe that his debts had been consolidated into one account, when they had not been, and that as a result he unexpectedly still owes a substantial debt. What happened Mr G had a mortgage, a personal... (3 pages)View decision -
Decision Reference DRN3234749
18 Dec 2017 Cabot Credit Management Group Limited Not upheldBanking and creditMr P complains Cabot Credit Management Group Limited pursued him for a debt that he said that was unenforceable. He thinks it acted in an inappropriate way when trying to recover the debt from him. Mr P asks for compensation of £7,500.our initial conclusionsOur inve... (2 pages)View decision -
Decision Reference DRN9008145
9 Mar 2018 HSBC Bank plc Not upheldBanking and creditMr T is unhappy his credit card debt with HSBC Bank Plc has been sold to another company. He’s also unhappy HSBC haven't been able to provide a copy of his signed agreement.backgroundIn 2003 Mr T took out a loan with HSBC he says at the same time he was given... (2 pages)View decision -
Decision Reference DRN-2301266
26 Nov 2020 Lowell Financial Ltd Not upheldConsumer CreditDRN-2301266 The complaint Mr M complains about harassment from Lowell Financial Ltd (Lowell) in relation to a debt it acquired in his name. What happened On 25 February 2019 Lowell purchased Mr M’s debt of £147.02 from another business. The original debt related to an unpaid catalogue acco... (2 pages)View decision -
Decision Reference DRN7662448
7 May 2019 Hoist Finance UK Limited UpheldBanking and creditMr L complains that Hoist Finance UK Limited wrongly pursued him for a debt. He says the debt wasn’t his but he received threatening letters and poor service while trying to deal with this.backgroundMr L says that he was pursued for a debt that wasn’t his. He says ... (3 pages)View decision -
Decision Reference DRN5309291
5 Nov 2018 Robinson Way Limited Not upheldBanking and creditMr R complains about a County Court Judgement (CCJ) Robinson Way Limited has obtained in relation to an old credit card debt. Mr R says he’s previously agreed a settlement for the debt and that the balance is too high. backgroundMr R had a credit card debt with Barcl... (3 pages)View decision -
Decision Reference DRN-3364893
13 Apr 2022 Lowell Portfolio I Ltd Not upheldConsumer CreditDRN-3364893 The complaint Mr V has complained about Lowell Portfolio I Ltd purchasing a debt which he says isn’t his. What happened This complaint is about a consumer credit account that was opened in 2017, defaulted in 2019, and was sold to Lowell in 2021. After Lowell bought the account,... (2 pages)View decision -
Decision Reference DRN-2859950
18 Jun 2021 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-2859950 The complaint Mr P complains that Lantern Debt Recovery Services Ltd was chasing him for a debt which he denied was his. He seeks compensation for the costs he’s incurred. What happened Mr P tells us that he received notification by post in July 2020 regarding the repayment of ... (3 pages)View decision
