We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
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Decision Reference DRN3641588
11 Sep 2014 RG Debt Management Services Limited Not upheldBanking and creditMr M complains that RG Debt Management Services Limited, trading as Debt Line, failed to provide him with a satisfactory service. He is seeking a refund of Debt Line’s management fees.backgroundMr M entered into a debt management plan with Debt Line in February 2011. He initially agree... (2 pages)View decision -
Decision Reference DRN1383003
26 Mar 2014 Legal & General Partnership Services Limited Not upheldBanking and creditThrough a claims management company, (CMC) Mr and Mrs S complain that two mortgages were mis-sold to them by Legal & General Partnership Services Limited (L&G) in 2006 and 2008.backgroundMr and Mrs S took advice from L&G in 2006 and 2008. On each occasion they remortgaged,... (2 pages)View decision -
Decision Reference DRN-3379102
23 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3379102 The complaint Mrs L complains that Barclays Bank UK PLC threatened her with court action to take possession of her property, for a debt which isn’t hers and despite knowing about her health and financial situation. What happened Mrs L has a Barclays mortgage with her now ex-hus... (6 pages)View decision -
Decision Reference DRN-3501507
21 Jul 2022 Totemic Limited Not upheldConsumer CreditDRN-3501507 The complaint Mr and Mrs N complain about the advice given to them by Totemic Limited, trading as PayPlan during their debt management plan (“DMP”). What happened Mr and Mrs N entered a DMP with PayPlan in 2005 and 2006 respectively. Between 2005 and 2020, Mr and Mrs N were mak... (2 pages)View decision -
Decision Reference DRN-5112655
14 Nov 2024 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-5112655 The complaint Ms S complains that Capquest Debt Recovery Limited (Capquest) unfairly continued to pursue repayment of a debt after it told her that it had marked her account as settled and closed on a goodwill basis in January 2021. What happened Ms S had an outstanding cred... (5 pages)View decision -
Decision Reference DRN-1382377
17 Nov 2020 Debt Managers (Services) Limited UpheldConsumer CreditDRN-1382377 The complaint Mr W complains that Debt Managers (Services) Limited are chasing him for a debt that isn’t his. He also complains that the resulting marker on his credit file has prevented him from getting mortgages. What happened Mr W said he received a letter from a debt manage... (2 pages)View decision -
Decision Reference DRN9216128
22 May 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs Q complain that Legal & General Partnership Services Limited mis-sold them a mortgage. The complaint is brought on their behalf by a claims management company.backgroundWhen Mr and Mrs Q sought advice from Legal & General, it recommended they borrowe... (3 pages)View decision -
Decision Reference DRN6618286
3 Jun 2014 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs T, through their representative, complain that they were mis-sold two mortgages by an authorised representative of Legal & General Partnership Services Limited (“L&G”).backgroundMr and Mrs T took advice on re-mortgaging from L&G in late 2005 / early 2006 and again ... (2 pages)View decision -
Decision Reference DRN9318320
23 Jul 2015 Arrow Global Management Limited Not upheldBanking and creditMr C is unhappy that Arrow Global Management Limited is holding him liable for a credit card account debt he says was fraudulently opened in his name.background Arrow bought Mr C’s credit card debt from a bank several years ago. Mr C says he never took out the credit ... (2 pages)View decision -
Decision Reference DRN-2559793
17 Mar 2021 National Westminster Bank Plc UpheldBanking and PaymentsDRN-2559793 The complaint D complains about National Westminster Bank Plc (“NatWest”) for its decision to deny his business account longer forbearance on an overdraft debt and its decision to transfer the account to debt recovery. D wants the account to remain out of debt recovery and for ... (3 pages)View decision
