We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74365 results
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Decision Reference DRN7688680
10 Jun 2016 TSB Bank plc Not upheldBanking and creditMr D complained that TSB Bank plc shouldn’t have lent him money, or given him more payment plans. He wanted his debt written off, and compensation.backgroundMr D opened a TSB account in late March 2014. He paid money in in early April. But straightaway he started ta... (2 pages)View decision -
Decision Reference DRN-2795324
5 Aug 2021 Bridgewater Support Solutions Ltd Not upheldConsumer CreditDRN-2795324 The complaint Miss R complains that Bridgewater Support Solutions Ltd (Bridgewater) mis -led her into believing her credit file wouldn’t be affected when she entered a debt management plan (DMP) with it. What happened In 2014 Miss R contacted Bridgewater for advice in relation ... (4 pages)View decision -
Decision Reference DRN-3989164
4 Jul 2023 Lantern Debt Recovery Services Ltd Not upheldConsumer CreditDRN-3989164 The complaint Mrs G complains that Lantern Debt Recovery Services Ltd (Lantern) purchased her debt of a loan from the administrators of the loan company, when it was still in dispute, and are pursuing recovery of the debt. What happened Mrs G took out a loan with a loan company... (2 pages)View decision -
Decision Reference DRN3272311
27 May 2016 Cabot Financial (UK) Limited Not upheldBanking and creditMs B complains that Cabot Financial (UK) Limited is pursuing her for a debt on a store card that she says she didn’t own or use.background Ms B was being pursued in 2008 for a debt on a store card account but she says that the debt isn’t hers. The debt was assi... (2 pages)View decision -
Decision Reference DRN8569252
4 Dec 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss F has complained about the way The Royal Bank of Scotland Plc (“RBS”) has used the compensation it agreed to pay her after she complained about the mis-sale of payment protection insurance (“PPI”).backgroundMiss F took out four loans with RBS and also took out PPI ... (2 pages)View decision -
Decision Reference DRN9371695
19 Nov 2014 Lowell Portfolio I Ltd Not upheldBanking and creditMs A has complained that Lowell Portfolio I Ltd is pursuing her for a debt which is not hers.backgroundLowell is pursuing Ms A for a debt which it bought from another company in 2005. I note that Lowell only came under this service’s jurisdiction on 6 April 2007, so I can only look at ... (2 pages)View decision -
Decision Reference DRN1562997
15 Mar 2016 Independent Debt Management (IDM) Limited Not upheldBanking and creditMr and Mrs N are unhappy that their debt management plan ("DMP") with Independent Debt Management (IDM) Limited has not paid off their debts as promised. Mr and Mrs N have since separated, but they have agreed to bring this complaint together.background Mr... (3 pages)View decision -
Decision Reference DRN7693036
11 Jul 2018 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr H has complained about the way The Royal Bank of Scotland Plc (RBS) compensated him for charging him unfair commission on a payment protection insurance (PPI) policy.backgroundIn 1998, Mr H took out a credit card with RBS. The credit card had a PPI policy.Mr H later... (3 pages)View decision -
Decision Reference DRN2830779
13 Aug 2015 MBNA Limited Not upheldBanking and creditMr H complains that after receiving his payment protection insurance (“PPI”) refund, he then received threatening letters and suffered belligerent and unresponsive behaviour from debt collection agencies collecting the outstanding debt on a credit card issued by MBNA Limi... (3 pages)View decision -
Decision Reference DRN2394877
11 Jul 2016 National Westminster Bank Plc UpheldBanking and creditMr and Mrs T complain about the way National Westminster Bank Plc (“NatWest”) has dealt with them in connection with debt arising from an unpaid current account overdraft and a defaulted loan account. background This matter goes back a number of years and NatWest has... (3 pages)View decision
