We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69711 results
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Decision Reference DRN7382973
4 Sep 2015 MKDP LLP Not upheldBanking and creditMr G complains that MKDP LLP (MKDP) is unfairly trying to recover a debt from him. He says it hasn’t provided information he asked for about a debt it is trying to recover. He wants MKDP to stop what he thinks is its illegal activities, remove the debt from his cr... (4 pages)View decision -
Decision Reference DRN2981485
25 Oct 2013 Bank of Scotland Plc Not upheldBanking and creditMr R complains that in providing him, and continuing to provide him, with a preference card (a revolving credit facility), Bank of Scotland Plc was irresponsible. He says the bank must have known he could not afford the repayments, or the interest, and so is in part responsible for h... (2 pages)View decision -
Decision Reference DRN3790238
14 Dec 2016 Debitum Limited UpheldBanking and creditMr and Mrs M complain that Debitum Limited told them that they would be debt free after five years in a debt management plan, (“DMP”) with it. But, after completing the DMP, they were unhappy to discover that they still owed substantial sums to their creditors.backgr... (2 pages)View decision -
Decision Reference DRN6771151
26 Apr 2018 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr M complained that a payment protection insurance (PPI) policy sold to him by Capital One (Europe) Plc (Capital One) alongside his credit card had been mis-sold.backgroundMr M complained to Capital One that the PPI he had on his credit card was mis-sold. After he ha... (2 pages)View decision -
Decision Reference DRN5043025
12 Nov 2014 Bournes Limited UpheldBanking and creditMr B complains about a debt management plan he entered into with Bournes Limited (trading as Bournes Debt Solutions). He is unhappy that his debts were not cleared within the timeframe advised. Mr B is also unhappy with the way that Bournes handled his complaint.backgroundMr B entered a ... (2 pages)View decision -
Decision Reference DRN-3982685
18 Jul 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3982685 The complaint Mr P complains that Barclays Bank UK PLC (trading as Barclaycard) sold his credit card debt to a third-party firm without taking his personal circumstances into consideration. Mr P would like Barclaycard to write his debt off. What happened Mr P opened the credit ... (2 pages)View decision -
Decision Reference DRN1422905
5 Dec 2018 Clydesdale Financial Services Limited Not upheldBanking and creditMr S complains that despite Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”) writing to him to say his debt had been written off and this being confirmed by the debt management company, he later received a letter to say he still had th... (2 pages)View decision -
Decision Reference DRN8730139
11 Feb 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs F complain that National Westminster Bank Plc is pursuing Mr F for debt which is the subject of a County Court Judgement (CCJ).our initial conclusionsThe adjudicator did not recommend that this complaint be upheld. He concluded the CCJ was against Mrs F and the bank was... (2 pages)View decision -
Decision Reference DRN5271703
11 Dec 2018 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr A’s complaint is about how National Westminster Bank Plc (NatWest) has used the compensation it offered to settle his complaint about a mis-sold payment protection insurance (PPI) policy which was attached to his credit card.backgroundMr A took out a credit card with ... (3 pages)View decision -
Decision Reference DRN-1723780
7 Oct 2020 Link Financial Outsourcing Limited Not upheldBanking and PaymentsDRN-1723780 The complaint Mr G is unhappy that Link Financial Outsourcing Limited (Link Financial) won’t accept the offer he made to settle a debt related to his current account. What happened Mr G’s debt with a bank was sold to Link Financial. Mr G made an offer to settle the debt. Howeve... (2 pages)View decision
