We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 47842 results
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Decision Reference DRN5201395
31 Oct 2016 Moneyplus Group Limited Not upheldBanking and creditMr B complains that he was mis-advised by Moneyplus Group Limited to enter an Individual Voluntary Arrangement (IVA). He says its cost him much more than staying on a debt management plan. He wants the IVA cancelled and a refund of the charges applied. backgroundOu... (2 pages)View decision -
Decision Reference DRN2085809
13 Nov 2014 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs H, who are represented by a claims management company, complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited.backgroundMr and Mrs H had a mortgage, which – acting on a recommendation from L&G – they r... (2 pages)View decision -
Decision Reference DRN8666712
11 Oct 2013 NEO Media Solutions Limited UpheldBanking and creditMiss K complains about the administration of a debt management plan by NEO Media Solutions Limited (“NEO”). She says payments were not distributed to her creditors in the way she expected.backgroundMiss K entered into the agreement with NEO in 2011. NEO says that the agreement was not ... (3 pages)View decision -
Decision Reference DRN-3454215
17 Sep 2022 Studio Retail Limited Not upheldConsumer CreditDRN-3454215 The complaint Mr S complains about how Studio Retail Limited (‘Studio’) handled his account when he experienced financial difficulty. What happened The background to this complaint is well known to both Mr S and Studio. I won’t repeat in detail what is already known to both par... (4 pages)View decision -
Decision Reference DRN2081218
29 Aug 2018 Moneyplus Group Limited Not upheldBanking and creditMr F has complained that MoneyPlus Group Limited took over a debt management plan he had with a previous company and took payments without his permission.background Mr F had a debt management plan with Company E. Company E went into administration on 14 July 2017 ... (3 pages)View decision -
Decision Reference DRN-4799913
11 Apr 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-4799913 The complaint Mrs P complains Santander UK Plc allowed a business account to go severely overdrawn and is holding her jointly liable for the balance despite being told that she’s been the victim of domestic and economic abuse. What happened Mrs P is one of two signatories on... (3 pages)View decision -
Decision Reference DRN-2002032
10 Aug 2020 Elderbridge Limited Not upheldMortgagesDRN-2002032The complaintMr W is unhappy that Elderbridge Limited won’t remove a charge from the title of a property he owns. He believes the secured loan the charge was associated with was written-off by the original lender, or can’t be pursued by it, and so the charge should be removed. W... (3 pages)View decision -
Decision Reference DRN8076730
1 Apr 2019 The Royal Bank of Scotland Plc Not upheldBanking and creditMr S complains that a credit agreement he has with The Royal Bank of Scotland Plc, trading as MINT, (“RBS”), is not enforceable. He also complains about RBS charges and communication in relation to his financial difficulty and debt. Mr S is represented in this complai... (3 pages)View decision -
Decision Reference DRN0063536
26 Apr 2019 Barclays Bank UK PLC Not upheldBanking and creditMiss G complains that Barclays Bank UK PLC (“Barclays”) is pursuing her for repayment of a debt that she thinks is satisfied.backgroundMiss G has a bank account with Barclays. During 2015, she began to use her overdraft and go over the overdraft limit regularly. Ba... (3 pages)View decision -
Decision Reference DRN5056685
25 Aug 2015 Sterling Financial Security Ltd UpheldBanking and creditMr O complains Sterling Financial Security Ltd handled his debt management plan badlybackgroundIn 2012 Mr O asked Sterling Financial Security (trading as “Best Solutions”) to help with a debt management plan. Best Solutions agreed to do so.Mr O says he had a number o... (2 pages)View decision
