We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN4817153
29 Sep 2017 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs K complains that Harrington Brooks (Accountants) Limited (HB) provided poor service when she took out a debt management plan. background Mrs K took out the debt management plan (DMP) in 2014. In June 2016 HB told her one of her debts was paid off. It stopped making... (2 pages)View decision -
Decision Reference DRN1377339
29 Nov 2019 PRA Group (UK) Limited Not upheldBanking and creditMrs A complains about the service that she’s received from PRA Group (UK) Limited in connection with her credit card debt. backgroundMrs A had a credit card debt with a credit card provider of £3,598.74 that was assigned to a third party in August 2012 and then to PRA Group in January 2015... (3 pages)View decision -
Decision Reference DRN-3648855
29 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3648855 The complaint Mr P, through his representative, complains that Everyday Lending Limited, trading as Everyday Loans, lent to him when he could not afford it. What happened Mr P took one loan of £2,000 repayable over 24 months from 20 March 2018 and the monthly repayments were to... (5 pages)View decision -
Decision Reference DRN0361044
30 Apr 2015 House & Home Care Limited Not upheldBanking and creditMiss F complains that House & Home Care Ltd (the business) has provided her with poor service. She says it has not provided her with a clear account of where her payments have gone.background Miss F entered into a debt settlement plan with the business in January... (2 pages)View decision -
Decision Reference DRN2750762
21 Aug 2017 Welcome Financial Services Limited Not upheldBanking and creditMr P complains Welcome Financial Services Limited (trading as Welcome Finance) sold on a debt even though he’d settled it. backgroundIn 2007 Mr P took out a loan with Welcome Finance. By 2008 his circumstances had changed and he was unable to keep up with the repayments.... (2 pages)View decision -
Decision Reference DRN4988280
11 May 2017 Foundation for Credit Counselling UpheldBanking and creditFoundation for Credit Counselling, trading as Stepchange, set up a Debt Management Plan (DMP) in May 2016 for Mr and Mrs S. They complain that their DMP erroneously included debts relating to two secured loans. They say that this error had a negative impact on their ... (2 pages)View decision -
Decision Reference DRN-1916611
14 Oct 2020 National Westminster Bank Plc Not upheldInsuranceDRN-1916611 The complaint Mrs L is complaining that National Westminster Bank Plc (“NatWest”) has offset some of the compensation it offered her for its mis-sale of payment protection insurance (“PPI”) against debts which it says still remained outstanding after completion of Mrs L’s indiv... (3 pages)View decision -
Decision Reference DRN3786976
3 Jul 2014 Northern Bank Limited UpheldPayment protection insurance (PPI)This complaint concerns the redress related to single premium payment protection insurance policies (PPI) associated with two loans from Northern Bank Limited (Northern Bank). Northern Bank wants to set the redress due to Miss J against an outstanding debt on her credit card with Norther... (3 pages)View decision -
Decision Reference DRN9792572
1 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMiss A complains Bank of Scotland plc trading as Halifax (Halifax) won’t let her pay money into a closed account with an outstanding overdraft. She’s unhappy her payments were either put into a new account or lost. She’s also tried to change her name from Mrs B to M... (3 pages)View decision -
Decision Reference DRN2176199
2 Dec 2014 Lloyds Bank PLC Not upheldBanking and creditMrs W complains about overdrafts and loans provided by Lloyds Bank PLC and the way it has gone about recovering money owed. backgroundMrs W and her husband were involved in a business which started to get into difficulties in 2005. They had a number of joint accounts and accounts in ... (2 pages)View decision
