We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
-
Decision Reference DRN2131816
21 Apr 2015 PRA Group (UK) Limited UpheldBanking and creditMrs M complains that PRA Group (UK) Limited wrongly pursued her for a debt.background Mrs M took out finance with a third party to buy a computer. When it developed a fault Mrs M made a complaint and withheld payment. The third party took steps to enforce the debt... (2 pages)View decision -
Decision Reference DRN1757961
29 Sep 2016 Baines & Ernst Limited Not upheldBanking and creditMrs B complains that Baines & Ernst Limited (“BEL”) hadn’t provided her with satisfactory advice about her debt management plan (“DMP”). The complaint is brought to this service on Mrs B’s behalf by a claims management company (“CMC”). But for ease, I shall refe... (2 pages)View decision -
Decision Reference DRN5276101
15 Aug 2017 Santander UK Plc UpheldInsurance (excluding PPI)Miss M complains, via her relative, that Santander UK Plc has unfairly pursued her for unpaid insurance premiums which it attached to her mortgage which finished in 2004. She said the amount owing should be waived by Santander in acknowledgement of its error.background... (2 pages)View decision -
Decision Reference DRN7942536
13 Oct 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr W complains that Harrington Brooks (Accountants) Limited, trading as Harrington BrooksDebt Management, (“HB”), didn’t provide him with satisfactory advice when he took out adebt management plan (“DMP”) with it. The complaint is brought to this service on Mr W’sbehal... (2 pages)View decision -
Decision Reference DRN-2762589
6 May 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2762589 The complaint Miss S is complaining about NewDay Ltd trading as Aqua. She says they lent to her irresponsibly when they gave her a credit card in August 2016, and again when they increased her credit limit in April 2017. What happened Miss S applied for an Aqua credit card in A... (3 pages)View decision -
Decision Reference DRN8474234
11 Apr 2019 Link Financial Outsourcing Limited UpheldBanking and creditMr L complains that Link Financial Outsourcing Limited (“Link”) has: not treated him sympathetically given his circumstances handled his complaint poorly not responded to his letters regularly sent arrears letters when the account wasn’t in arrearsbackgroundMr L h... (3 pages)View decision -
Decision Reference DRN2077028
10 May 2019 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr R’s complain is about the compensation Bank of Scotland plc (BoS) paid to settle his complaint about a mis-sold payment protection insurance (PPI) policy that was taken out alongside a loan.backgroundIn 2001 Mr R took out a loan with PPI through BoS. The premium fo... (5 pages)View decision -
Decision Reference DRN1635775
18 Feb 2015 Santander UK Plc Not upheldPayment protection insurance (PPI)Mr and Mrs J’s complaint is about the compensation Santander UK Plc (Santander) offered to settle their complaint about a payment protection insurance (PPI) policy taken out with a loan. backgroundMr and Mrs J complained in 2011 to Santander about the sale of a PPI policy associated ... (4 pages)View decision -
Decision Reference DRN-2985467
21 Oct 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2985467 The complaint Mrs R complains that Barclays Bank UK PLC trading as Barclaycard were not clear with her regarding what would happen with her outstanding balance when her account defaulted and poor customer service. Mrs R is represented by her husband in bringing this complaint. ... (3 pages)View decision -
Decision Reference DRN3441339
21 May 2013 Bank of Scotland Plc Not upheldBanking and creditMr B complains that Bank of Scotland plc trading as Halifax increased the limit on his credit card without his consent and without telling him. This caused him to get in to financial difficulty and the bank then pressured him for repayment. He has also been misinformed about how to chang... (2 pages)View decision
