We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
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Decision Reference DRN5481366
7 Dec 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs G complains that she wasn’t provided with satisfactory advice about her debt management plan (“DMP”), which was sold to her by a third party (“T”). The DMP was then passed to Harrington Brooks (Accountants) Limited, trading as Harrington Brooks Debt Management, (“HB... (3 pages)View decision -
Decision Reference DRN8588506
2 Jan 2014 Kensington Financial Management Consultants Limited Not upheldBanking and creditMr B complains that Kensington Financial Management Consultants Limited (KFMC), trading as Kensington Finance, mistakenly included his car hire purchase agreement in a debt management plan, and that as a consequence, his car was subsequently re-possessed. backgroundIn January 2013, Mr B ... (2 pages)View decision -
Decision Reference DRN5313453
19 Jan 2017 DFH Limited Not upheldBanking and creditMr C complains, in summary, that DFH Limited, trading as DFH Financial Solutions, (“DFH”), didn’t provide him with appropriate information when he entered into a debt management plan (“DMP”) with it. The complaint is brought to this service on Mr C’s behalf by a ... (2 pages)View decision -
Decision Reference DRN9882893
29 Nov 2016 1st Credit Limited Not upheldBanking and creditMr D’s unhappy that 1st Credit Limited has continued pursuing him for a debt he says he’s not responsible for. He wants the debt waived, recovery action to stop and his credit file amended.backgroundOur adjudicator felt this complaint shouldn’t be upheld. He said: Mr... (2 pages)View decision -
Decision Reference DRN7127556
17 Sep 2015 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Miss P has complained about the way Barclays Bank Plc has used the compensation it worked out she was due after she complained she’d been mis-sold payment protection insurance (PPI).backgroundBetween 2004 and 2007 Miss P took out four loans with Barclays and was sold ... (2 pages)View decision -
Decision Reference DRN2429219
19 Mar 2015 MBNA Limited Not upheldBanking and creditMr A complains that MBNA Limited registered a default on his credit file with no warning and even though he’d entered a debt management plan. He’d like MBNA to remove the default and allow him to enter a repayment plan to ensure that further defaults aren’t recor... (2 pages)View decision -
Decision Reference DRN8823704
16 May 2014 Shoosmiths LLP UpheldBanking and creditMiss M complains that Shoosmiths LLP refused to accept her repayment plan and has not worked with her to resolve her debt.background Miss M owes money to a building society and she suggested a monthly payment regime which would take some 200 years to pay off the debt. The society sugges... (2 pages)View decision -
Decision Reference DRN0304052
13 Jun 2017 Cabot Credit Management Group Limited Not upheldBanking and creditMr A’s complaint is that Cabot Credit Management Group Limited is asking him to pay back a debt that isn’t his. backgroundIn October 2016, Cabot bought a debt of around £8,000 in the name of Mr A from another debt collection agency. The agencies’ records show that th... (2 pages)View decision -
Decision Reference DRN8269572
22 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss A says Lloyds Bank PLC (‘Lloyds’) mis-sold her a payment protection insurance (‘PPI’) policy. She says that this caused her to default on her credit card which has affected her credit file. She’s also complained about the amount of money Lloyds has offered her in com... (8 pages)View decision -
Decision Reference DRN6670707
5 Jul 2013 Lloyds TSB Bank Plc UpheldBanking and creditMr S has complained that Lloyds TSB Bank Plc combined his debts and applied higher interest and charges to the outstanding balance. He also complains that the bank transferred the debt to a debt collection agency which began to chase him for repayment. backgroundOur adjudicator concluded ... (2 pages)View decision