We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70137 results
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Decision Reference DRN-2636583
11 Jun 2021 Intrum UK Limited Not upheldBanking and PaymentsDRN-2636583 The complaint Ms B complains about the actions of Intrum UK Limited (Intrum) regarding a debt it says she owes. What happened The debt Ms B complains about originated from a current account overdraft facility provided to her by a bank. The original account was closed in Septemb... (3 pages)View decision -
Decision Reference DRN-2634197
16 Mar 2021 Christians Against Poverty Not upheldConsumer CreditDRN-2634197 The complaint Mr A and Mrs A complain that Christians Against Poverty (CAP) made errors in administering a debt management plan (DMP). It says this resulted in damage to their credit files. They want Christians Against Poverty to write to their creditors and accept it made mist... (5 pages)View decision -
Decision Reference DRN2859181
8 Jan 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMrs O has complained that Cabot Credit Management Group Limited (‘Cabot’) failed to supply paperwork when requested relating to a debt. Mrs O is also unhappy with the steps Cabot has taken to recover this debt and any costs and charges it has added.Mrs O wants Cabot to cease collection act... (3 pages)View decision -
Decision Reference DRN5713231
27 Jan 2020 Gain Credit LLC Not upheldBanking and creditMr C says Gain Credit LLC, trading as Lending Stream, didn’t notify him it had assigned a debt to a third party. He says this matter caused him stress because he had to deal with the third party without prior knowledge of their involvement.backgroundMr C took out a loan with Lending Stream... (2 pages)View decision -
Decision Reference DRN-2484565
11 Jan 2021 Arrow Global Limited Not upheldConsumer CreditDRN-2484565 The complaint Mr T complains that Arrow Global Limited has been chasing him for a debt which he disputes is his. He wants it to stop collection activities directed at him. What happened Mr T tells us that Arrow has been harassing him in the way it’s trying to collect a debt whi... (3 pages)View decision -
Decision Reference DRN3015204
19 Apr 2017 Robinson Way Limited Not upheldBanking and creditMs G complains that Robinson Way Limited had registered a County Court Judgement against her and when she paid this it was slow to have it removed. background Ms G along with her ex-husband encountered financial difficulties in 2008 and failed to make repayments on ... (2 pages)View decision -
Decision Reference DRN-4066415
3 Oct 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4066415 The complaint Mr S complains that Barclays Bank UK PLC trading as Barclaycard has reported a default on a debt that is deemed unenforceable. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them in detail here. In summary, Mr S and B... (4 pages)View decision -
Decision Reference DRN5442596
24 Mar 2015 Blue Finance Management Limited UpheldBanking and creditMiss G complains that Blue Finance Management Limited (trading as DEBTPLAN Direct) (the business) set up a debt management plan (DMP) for her that was not in her best interest and did not tell her about the upfront charges. backgroundMiss G says that the business ca... (2 pages)View decision -
Decision Reference DRN1862425
30 Dec 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs P complain that an authorized representative of Legal & General Partnership Services Limited (“L&G”) mis-sold them a mortgage.backgroundIn 2009, Mr and Mrs P were advised by L&G’s representative to take out a mortgage. The main purpose of the... (2 pages)View decision -
Decision Reference DRN3557614
30 Sep 2014 Lloyds Bank PLC Not upheldBanking and creditMr T complains that Lloyds Bank PLC is pursuing him for a debt that he says is not his. backgroundMr T was a partner in a business, from which he resigned in 2009. Lloyds says that it has no record of Mr T’s resignation and, as a partner, it considers that he remains jointly and several... (2 pages)View decision
