We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70137 results
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Decision Reference DRN-3073023
28 Sep 2021 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3073023 The complaint Mr C complains that (Lloyds) defaulted his overdraft and sold the debt to a debt collection agency. What happened Mr C transferred his account from Lloyds to another bank in February 2020. The balance was then £2,002.80 debit. He repaid £1,000 on 27 February 2020,... (4 pages)View decision -
Decision Reference DRN5139072
14 Apr 2015 Lloyds Bank PLC Not upheldBanking and creditMr N complains that Lloyds Bank PLC is harassing him to provide a charge over his home as additional security. He asks that it respects the terms of the contract.backgroundMr N gave a personal guarantee to Lloyds for the debts of a limited company. Lloyds called on the... (1 page)View decision -
Decision Reference DRN1863770
10 Nov 2016 Moneyplus Group Limited Not upheldBanking and creditMiss V complains that MoneyPlus Group Limited, (“MGL”), didn’t provide her with correct advice when it entered into a debt management plan (“DMP”) with her in May 2015. The complaint is brought to this service on Miss V’s behalf by a claims management company (“CMC”)... (2 pages)View decision -
Decision Reference DRN1565521
21 Jan 2016 Lowell Financial Ltd Not upheldBanking and creditMr B complains that Lowell Financial Ltd did not provide him with proof that he owed it money. He also complains it has recorded a default on his credit file.backgroundMr B says that he was recently contacted about a debt he was not aware of. He says that he was... (2 pages)View decision -
Decision Reference DRN2809446
12 Mar 2015 Lloyds Bank PLC Not upheldBanking and creditMr A complains that Lloyds Bank plc wrongly held him liable for a loan taken out in his name by his former partner.backgroundMr A held a joint Lloyds current account with his partner, Ms B. Following an online loan application, Lloyds granted a loan in Mr A’s name and the proceeds of the... (2 pages)View decision -
Decision Reference DRN0265173
25 Feb 2015 Baines & Ernst Limited Not upheldBanking and creditMr and Mrs Q complain about the debt management plan (“DMP”) which they agreed with Baines & Ernst Limited. They say their debt has increased over the term of the plan because interest and charges have continued to be applied to their debt.backgroundMr and Mrs Q agreed a DMP in D... (2 pages)View decision -
Decision Reference DRN5457657
26 May 2015 Barclays Bank Plc UpheldBanking and creditMr T wants Barclays Bank Plc (trading as Barclaycard) to write off interest and charges which were applied to his credit card debts. He also complains that the bank has not responded properly to his complaints.backgroundMr T had three credit card accounts which were o... (2 pages)View decision -
Decision Reference DRN8114979
28 Sep 2016 Gregory Pennington Limited UpheldBanking and creditMiss D complains that Gregory Pennington Limited mis-sold her a debt management plan. She says she didn’t know about its set up fee or that she could get free advice elsewhere. Her creditors continued to take collections action, including recording defaults on her cred... (2 pages)View decision -
Decision Reference DRN4637846
3 Feb 2015 Compello Operations Limited Not upheldBanking and creditMr A complains that Compello Operations Limited (the business) has not provided him with the evidence he asked for about the debt it says he owes. He says that the business keeps changing the entity used to contact him.backgroundMr A contacted the business to ask for proof that the de... (2 pages)View decision -
Decision Reference DRN2848359
1 Dec 2016 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Mr W is unhappy with the amount National Westminster Bank Plc has paid to resolve a complaint about the mis-sale of payment protection insurance (“PPI”).backgroundMr W’s trustee in bankruptcy (“the trustee”) complained to NatWest that it had mis-sold Mr W PPI. NatWest ... (4 pages)View decision
