We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70661 results
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Decision Reference DRN1863770
10 Nov 2016 Moneyplus Group Limited Not upheldBanking and creditMiss V complains that MoneyPlus Group Limited, (“MGL”), didn’t provide her with correct advice when it entered into a debt management plan (“DMP”) with her in May 2015. The complaint is brought to this service on Miss V’s behalf by a claims management company (“CMC”)... (2 pages)View decision -
Decision Reference DRN-4197970
20 Jun 2023 Studio Retail Limited Not upheldConsumer CreditDRN-4197970 The complaint Miss J complains that Studio Retail Limited incorrectly sold a debit in relation to a running credit account she had with it. What happened Miss J had a running credit account with Studio. She says that it was subsequently included in a Minimal Asset Process bankr... (3 pages)View decision -
Decision Reference DRN1565521
21 Jan 2016 Lowell Financial Ltd Not upheldBanking and creditMr B complains that Lowell Financial Ltd did not provide him with proof that he owed it money. He also complains it has recorded a default on his credit file.backgroundMr B says that he was recently contacted about a debt he was not aware of. He says that he was... (2 pages)View decision -
Decision Reference DRN4637846
3 Feb 2015 Compello Operations Limited Not upheldBanking and creditMr A complains that Compello Operations Limited (the business) has not provided him with the evidence he asked for about the debt it says he owes. He says that the business keeps changing the entity used to contact him.backgroundMr A contacted the business to ask for proof that the de... (2 pages)View decision -
Decision Reference DRN-4943302
16 Sep 2024 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4943302 The complaint Mr P complains that Tesco Personal Finance PLC trading as Tesco Bank accepted a partial settlement offer from him which was higher than the settlement offer which a debt collection agency later told him had been accepted. What happened Mr P held a loan account ... (2 pages)View decision -
Decision Reference DRN5511120
28 Mar 2017 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr E and his representative are unhappy about the advice he was given by Harrington Brooks (Accountants) Limited (trading as Harrington Brooks Debt Management) to enter into a debt management plan. They say it was mis-sold to him and wasn’t the appropriate solution for ... (2 pages)View decision -
Decision Reference DRN3363003
20 Apr 2021 Lowell Portfolio I Ltd UpheldBanking and creditMr K complaints that Lowell Portfolio I Ltd is recording a default on his credit file when he wasn’t aware of it. He’s unhappy that Lowell contacted him at an address he says he didn’t live at and wants Lowell to remove the default from his credit file. background Mr K took out a loan with... (5 pages)View decision -
Decision Reference DRN2221235
27 Oct 2017 Santander UK Plc Not upheldBanking and creditMr K complains that he’s been pursued for a debt, wrongly, in respect of debit balances that exist on several current and credit card accounts that were opened in June 2008 with Santander UK Plc.He doesn’t want to be held liable for the repayment of those debts. ba... (2 pages)View decision -
Decision Reference DRN3306885
6 Mar 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMs A and Mr F complain that a mortgage recommended by Legal & General Partnership Services Limited wasn’t suitable. Ms A and Mr F are represented by a solicitor, which I’ll refer to as the representative. They ask for compensation.backgroundIn December 2006 Legal &... (3 pages)View decision -
Decision Reference DRN4964548
6 Apr 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMs D and Mr P complain about the mortgage advice given to them by Legal & General Partnership Services Limited. Ms D and Mr P are represented by a solicitor. They ask for compensation.backgroundMs D and Mr P took out a mortgage in 2006 recommended by Legal & G... (2 pages)View decision
