We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN-5112655
14 Nov 2024 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-5112655 The complaint Ms S complains that Capquest Debt Recovery Limited (Capquest) unfairly continued to pursue repayment of a debt after it told her that it had marked her account as settled and closed on a goodwill basis in January 2021. What happened Ms S had an outstanding cred... (5 pages)View decision -
Decision Reference DRN5592917
17 Apr 2013 MBNA Limited UpheldBanking and creditMrs G complained about MBNA Limited (“MBNA”) not refunding a payment to her credit card account – which had been transferred to MBNA from another credit card provider - following a claim she made under section 75 of the Consumer Credit Act 1974 (“section 75”) for services she did not re... (2 pages)View decision -
Decision Reference DRN5732823
27 Jan 2015 MKDP LLP Not upheldBanking and creditMs F complains that MKDP LLP is chasing her for a debt she disputes. She wants the debt written off, legal proceedings discontinued and no adverse information put on her credit file. She also wants compensation.backgroundMs F bought tickets for a holiday in 2009 with her bank visa debit ... (2 pages)View decision -
Decision Reference DRN7564144
30 Apr 2014 HSBC Bank plc Not upheldBanking and creditMr F and Mr Y complain that HSBC Bank plc forced them to take out a consolidation loan that they could not afford. They ask that HSBC waives the interest on the loan.backgroundMr F and Mr Y took out a business loan and overdraft with HSBC in 2007. They did not maintain payments and ... (2 pages)View decision -
Decision Reference DRN0154737
9 Dec 2014 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Mr A’s complaint is about the way National Westminster Bank Plc (NatWest) paid him compensation for a mis-sold payment protection insurance (PPI) policy.backgroundMr A complained to NatWest about a single premium PPI policy sold with a loan. Mr A was sold several PPI policies and loans... (3 pages)View decision -
Decision Reference DRN7278172
14 Oct 2015 Bank of Scotland Plc UpheldBanking and creditMr M complains about the Bank of Scotland Plc trading as Halifax. He says that Halifax have incorrectly continued to record a default notice on his credit file.backgroundMr M held a current account with Halifax. In 2010, Halifax recorded a default notice on his cre... (2 pages)View decision -
Decision Reference DRN-4755156
17 May 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4755156 The complaint Mr K complained that National Westminster Bank PLC (NatWest) incorrectly pursued him for debt which had been settled some years ago causing him distress and inconvenience. Mr K was also unhappy with NatWest’s delay responding to his complaint including a Subject A... (3 pages)View decision -
Decision Reference DRN4903159
12 Jun 2020 Bank of Scotland Plc UpheldBanking and creditMr B complains that Bank of Scotland Plc (trading as Birmingham Midshires) isn’t following rules set by the regulator and that a debt it’s pursuing him for is unenforceable. Mr B’s partner (Ms B) has represented him in bringing this complaint. backgroundMr B had a mortgage with Birmingham ... (4 pages)View decision -
Decision Reference DRN-3567881
3 Aug 2022 Drydens Limited Not upheldConsumer CreditDRN-3567881 The complaint Mr N has complained that Drydens Limited are pursuing him for a debt which a previous company had said was settled. What happened This complaint is about a consumer credit debt which Drydens are managing on behalf of Arrow Global. Arrow were sold the account and o... (3 pages)View decision -
Decision Reference DRN1635775
18 Feb 2015 Santander UK Plc Not upheldPayment protection insurance (PPI)Mr and Mrs J’s complaint is about the compensation Santander UK Plc (Santander) offered to settle their complaint about a payment protection insurance (PPI) policy taken out with a loan. backgroundMr and Mrs J complained in 2011 to Santander about the sale of a PPI policy associated ... (4 pages)View decision
