We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
-
Decision Reference DRN9420485
14 Sep 2017 Robinson Way Limited UpheldBanking and creditMr W complains that Robinson Way Limited is chasing him for a debt he doesn’t owe them.backgroundMr W says that Robinson contacted him in 2014 about a debt he knew nothing about. They threatened debt collection in 2016 but they still hadn’t provided proof of the ... (2 pages)View decision -
Decision Reference DRN8075823
16 Apr 2013 Hamilton and Clarke Ltd Not upheldBanking and creditMr L complains that Debt Shield will not refund a £500 fee he paid to it when his involvement with it ended.background Mr L became a client of Debt Shield after an initial consultation with its advisor and he completed a questionnaire about his financial situation. On the information pr... (2 pages)View decision -
Decision Reference DRN4889366
11 Sep 2019 Arrow Global Limited Not upheldBanking and creditMrs T has complained that Arrow Global Limited (‘AGL’) failed to supply paperwork when requested relating to a debt. Mrs T is also unhappy with the steps AGL has taken to recover this debt and any costs and charges it has added.Mrs T wants the balance of the debt to be either written off o... (3 pages)View decision -
Decision Reference DRN5492328
22 Oct 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr B complains about Cabot Credit Management Group Limited (“Cabot”) regarding entries which appear on his credit report. He wants Cabot to remove an entry dated March 2018 from his credit report. backgroundUntil 2013 Mr B held a current account and credit card with a... (2 pages)View decision -
Decision Reference DRN3322643
30 Oct 2019 Hoist Finance UK Limited Not upheldBanking and creditMr P says he no longer owes a credit card debt which originated with Santander and which Hoist Finance UK Limited says is now owed to Hoist. backgroundHoist’s representative Robinson Way Limited has written to Mr P pursuing the debt. Mr P says he’s already repaid the debt via a debt manage... (2 pages)View decision -
Decision Reference DRN-5049571
4 Oct 2024 HSBC UK Bank Plc UpheldConsumer CreditDRN-5049571 The complaint Mr W complains that HSBC UK Bank Plc (“HSBC”) irresponsibly agreed a loan for him. What happened HSBC agreed a loan of £30,000 for Mr W in February 2023. The total amount owed was £51,420.48 to be repaid at £535.63 a month over 96 months. Mr W met his repayme... (5 pages)View decision -
Decision Reference DRN5080734
8 Aug 2017 Robinson Way Limited UpheldBanking and creditMr and Mrs N complain that Robinson Way Limited, (“RWL”), is unfairly pursuing them for adebt that they believe was paid off in 2005.backgroundMr and Mrs N had a current account with a bank (“B”). They believed that B’s accountbalance had been paid in full on 31 Augu... (3 pages)View decision -
Decision Reference DRN-2854577
23 Jul 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2854577 The complaint Mr P’s complained that Barclays Bank UK PLC (“Barclays”) cancelled his credit card due to him being in persistent debt – even though he was making payments towards the balance. What happened Mr P had a Barclays credit card for a number of years. He said he’d alwa... (2 pages)View decision -
Decision Reference DRN-2333185
9 Dec 2020 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-2333185 The complaint Miss N complains that Cabot Credit Management Group Limited is chasing her for a debt which she disputes its entitled to collect from her. She wants it to cease collection activity and provide her with the information she’s requested. What happened Miss N tells u... (4 pages)View decision -
Decision Reference DRN7867281
9 Oct 2018 Capquest Debt Recovery Limited UpheldBanking and creditMr H complains that Capquest Debt Recovery Limited won’t pay interest on a refund. backgroundIn 2012 Capquest acquired a debt that Mr H owed a third party lender. Mr H was in financial difficulties, this account had been in arrears for some time and Mr H was making... (2 pages)View decision