We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN2855650
14 Dec 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr B complains that a debt management plan was mis-sold to him by Harrington Brooks (Accountants) Limited. He also complains about the way that the plan has been administered. He is being helped with his complaint by a representative. backgroundMr B entered into a debt ... (2 pages)View decision -
Decision Reference DRN5810878
4 Oct 2019 HSBC UK Bank Plc UpheldBanking and creditComplaintMr L complains, in summary, that HSBC UK Bank Plc is asking him to pay back more than he considers he should pay towards the debt showing on his current account – which was part of a debt management plan.Background Mr L has been in a debt management plan since 2011, with monthly p... (2 pages)View decision -
Decision Reference DRN-4954680
24 Oct 2024 Evolution Money Limited Not upheldMortgagesDRN-4954680 The complaint Mr and Mrs W complain that Evolution Money Limited gave them unsuitable advice to take out a second charge mortgage (secured loan). What happened In March 2022, Mr and Mrs W took advice from Evolution about taking out a secured loan to consolidate existing unse... (3 pages)View decision -
Decision Reference DRN5791836
25 Apr 2018 BW Legal Services Limited Not upheldBanking and creditMs S has complained that BW Legal Services Limited (“BW Legal”) entered information incorrectly onto her credit file, as well as carrying out an unnecessary soft trace. She has also complained about the service provided. At the time BW legal were acting as debt collec... (3 pages)View decision -
Decision Reference DRN-3425593
23 May 2022 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-3425593 The complaint Mr F has complained that Cabot Credit Management Group Limited are pursuing him for a debt which he feels they haven’t sufficiently proven he owes them. What happened This complaint is about a credit card account that was opened in 2016, defaulted in 2020, and was... (2 pages)View decision -
Decision Reference DRN4958564
24 Mar 2017 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr L complains that Harrington Brooks (Accountants) Limited sold him a Debt Management Plan (DMP) when they should have sold him an Individual Voluntary Arrangement (IVA). He also says that they should have advised him that similar plans were available free of charge ... (2 pages)View decision -
Decision Reference DRN1095319
22 Feb 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr and Mrs K complain that Cabot Credit Management Group Limited added additional charges to their debt after acquiring it from the original debt provider.backgroundMr and Mrs K say that they have a debt that was subject to a court judgement and so they thought it... (3 pages)View decision -
Decision Reference DRN8136026
7 Mar 2017 Kapama Limited UpheldBanking and creditMrs M complains about excessive charges that were added to her loan account before it was sold to Kapama Limited.backgroundIn 2013 Mrs M borrowed £100 from a third party. She failed to repay the loan, and the outstanding balance is now £1,816, which is mostly made u... (2 pages)View decision -
Decision Reference DRN0987390
29 Dec 2015 HCC International Insurance Company Plc Not upheldInsurance (excluding PPI)S, a company complains that HCC International Insurance Company Plc won’t pay the full amount of the debt, subject to policy limits, owing to it from an insolvent company under its Constructor whole turnover Credit policy.backgroundIn March 2015 S made a claim to HCC fo... (2 pages)View decision -
Decision Reference DRN9892382
16 Mar 2016 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr and Mrs M are unhappy with the way The Royal Bank of Scotland Plc (“RBS”) has used the compensation it agreed to pay them after they complained they’d been mis-sold payment protection insurance (“PPI”).backgroundI issued my provisional decision on this complaint in Fe... (4 pages)View decision
