We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71745 results
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Decision Reference DRN8111863
9 Apr 2019 Totemic Limited Not upheldBanking and creditMr and Mrs P complain that they were badly advised about their debts by Totemic Limited.backgroundIn 2009, Mr and Mrs P approached Totemic for help with managing their financial situation. After collecting information relating to their income and expenditure, Totemi... (4 pages)View decision -
Decision Reference DRN-2715453
14 Apr 2021 Hoist Finance UK Limited Not upheldConsumer CreditDRN-2715453 The complaint Mr D has complained that Hoist Finance UK Limited didn’t send him the documents he asked for. What happened This complaint is about a credit card account from 2013, which was sold to Hoist in 2018. In 2020, Mr D asked Hoist for certain documents such as the credit... (2 pages)View decision -
Decision Reference DRN-2567142
10 Mar 2021 Lowell Portfolio I Ltd Not upheldConsumer CreditDRN-2567142 The complaint Mr M is unhappy as he feels Lowell Portfolio I Ltd (“Lowell”) has harassed him when contacting him about an outstanding debt. What happened Lowell purchased a debt from another business in 2016 which it understood Mr M was responsible for repaying. In November 201... (3 pages)View decision -
Decision Reference DRN9015860
11 Sep 2017 Motormile Finance UK Limited UpheldBanking and creditMiss A complains she’s been harassed by Motormile Finance UK Limited (MMF) over a debt she doesn’t owe. She says she’s sent them proof. She wants them to stop and to pay compensation for the stress caused.backgroundMiss A tells us she was contacted by MMF about a deb... (2 pages)View decision -
Decision Reference DRN6797376
22 Dec 2015 HSBC Bank plc Not upheldPayment protection insurance (PPI)Ms G has complained that HSBC Bank Plc (HSBC) mis-sold her a payment protection insurance (PPI) policy. backgroundMs G took out a personal loan with HSBC in July 2004. At the same time she was sold a single premium PPI policy – this was paid for by an upfront cost... (2 pages)View decision -
Decision Reference DRN-1483837
24 Sep 2020 Max Recovery Limited Not upheldConsumer CreditDRN-1483837The complaintMr C and Mrs G dispute a debt with Max Recovery Limited (“MRL”) and feels it has treated her unfairly. What happenedMRL says it bought this debt (relating to a credit agreement) from a bank in November 2014 and that it is for Mrs G to repay as it is now in her sole ... (3 pages)View decision -
Decision Reference DRN6382861
24 Jun 2015 Provident Personal Credit Limited Not upheldBanking and creditMr M complains that Provident Personal Credit Limited has told him the wrong outstanding balance on his account. backgroundMr M asked a charity to help him with his debts and he set up a debt management plan. He says that Provident told the charity that the total ... (1 page)View decision -
Decision Reference DRN5667799
15 Mar 2018 Avantcredit Of Uk, Llc Not upheldBanking and creditMr B complains that AvantCredit of UK, LLC (Avant) provided him with a loan when he had a lot of other outstanding debts. He says he could not afford the loan repayments.backgroundMr B took out a loan with Avant in April 2016 for £4,000. The loan was repayable ov... (3 pages)View decision -
Decision Reference DRN5577422
5 Feb 2019 Santander UK Plc Not upheldBanking and creditMr H complains that Santander UK Plc allowed his account to go overdrawn when he had no arranged overdraft facility on his account. He’s unhappy it applied charges to his account and sold the outstanding debt to a debt collection agency when the balance was in dispute.... (4 pages)View decision -
Decision Reference DRN4001310
1 Feb 2018 Lloyds Bank PLC Not upheldBanking and creditMr W complains about the way Lloyds Bank PLC (Lloyds) has dealt with his current account. backgroundMr W complains about three key areas. These are set out below. To put things right, Mr W wants an apology and compensation from Lloyds.current account debt Mr W says Lloyds told him in 2014 ... (3 pages)View decision
