We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN6870205
2 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs G complain about a debt reduction agreement that they took out with NEO Media Solutions Limited, trading as One Debt Solutions. They complain that it did not pay money to their creditors as it had agreed to do.backgroundMr and Mrs G entered into a debt reduction agreement wi... (2 pages)View decision -
Decision Reference DRN1619763
16 Jan 2014 National Westminster Bank Plc Not upheldBanking and creditMrs D complains that National Westminster Bank Plc is asking her to repay a debt she does not owe. She asks that the debt is written off.backgroundMrs D says she did not agree to take out a loan with NatWest and did not receive the money. She says she has been paying off a loan she doe... (1 page)View decision -
Decision Reference DRN6346634
2 Jan 2014 Lloyds Bank PLC Not upheldBanking and creditMr D complains that Lloyds Bank PLC acted under false pretences to convince him to sign an increased guarantee for the debts of two companies where he was a director. He wants the bank to agree to accept a lower figure in settlement of his liability under the guarantees.backgroundMr D w... (2 pages)View decision -
Decision Reference DRN5854670
2 Jan 2014 Lloyds Bank PLC Not upheldBanking and creditMr B complains that Lloyds Bank PLC acted under false pretences to convince him to sign an increased guarantee for the debts of two companies where he was a director. He wants the bank to agree to accept a lower figure in settlement of his liability under the guarantees.backgroundMr B w... (2 pages)View decision -
Decision Reference DRN0463777
6 Jun 2014 Legal & General Partnership Services Limited Not upheldBanking and creditThrough a claims management company (CMC) Mr and Mrs T complain that a mortgage was mis-sold to them in 2006 by an appointed representative (AWD) of Legal & General Partnership Services Limited.backgroundIn 2006 Mr and Mrs T were given mortgage advice by AWD, as a result of which t... (2 pages)View decision -
Decision Reference DRN-5298658
26 Feb 2025 Lowell Portfolio I Ltd UpheldConsumer CreditDRN-5298658 The complaint Mr H is unhappy Lowell Portfolio I Ltd (“Lowell”) have been contacting him about a debt he says he knows nothing about. What happened Mr H says Lowell first contacted him about an outstanding debt of over £1,500, originally with a bank I’ll refer to as B, in S... (3 pages)View decision -
Decision Reference DRN6622870
16 Jun 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMr K complains about Cabot Credit Management Group Limited (“Cabot’s”) management of a debt they say he owes them.backgroundMr K has been represented by his solicitors in this complaint but for ease I will refer to Mr K throughout this decision.Mr K says that: a debt Cabot say he has with... (3 pages)View decision -
Decision Reference DRN1114861
4 Dec 2015 Sterling Financial Security Ltd UpheldBanking and creditMr H complains that Sterling Financial Security Ltd (trading as Best Solution) has failed to provide a reasonable quality of debt management service to him.backgroundMr H signed up to a debt management arrangement with Best Solution, under which he paid it a lump sum ea... (2 pages)View decision -
Decision Reference DRN6635001
30 Sep 2013 WKD UK Limited UpheldBanking and creditMr B complains about a debt management plan he took out with WKD UK Limited (trading as Money Tailor). He says that the amount he owes his creditors has increased since he has been making the payments to Money Tailor. He believes the original contract was not fit for purpose and he has ... (2 pages)View decision -
Decision Reference DRN2016232
14 Sep 2017 Clydesdale Financial Services Limited Not upheldBanking and creditMr L complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) wrongly told him that his debt had been written off. He would like the debt to be reduced by the amount he would’ve repaid if he had continued to make payments.backgro... (2 pages)View decision
