We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN0177177
3 Nov 2017 Capquest Debt Recovery Limited Not upheldBanking and creditMrs W complains that Capquest Debt Recovery Limited pursued her for payment of a debt which wasn’t hers. She says its actions affected her ability to obtain a mortgage. The complaint is brought on her behalf by her husband, Mr W.background The background to this compl... (4 pages)View decision -
Decision Reference DRN5511120
28 Mar 2017 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr E and his representative are unhappy about the advice he was given by Harrington Brooks (Accountants) Limited (trading as Harrington Brooks Debt Management) to enter into a debt management plan. They say it was mis-sold to him and wasn’t the appropriate solution for ... (2 pages)View decision -
Decision Reference DRN8890301
3 Jun 2015 Churchwood Financial Limited UpheldBanking and creditMrs G complains, on behalf of herself and Mr G, that Churchwood Financial Limited (“the firm”) mis-sold them a debt management plan (“DMP”). backgroundIn April 2009, Mrs G was cold-called by the firm to discuss with her its debt management services. Following discussions... (3 pages)View decision -
Decision Reference DRN4964548
6 Apr 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMs D and Mr P complain about the mortgage advice given to them by Legal & General Partnership Services Limited. Ms D and Mr P are represented by a solicitor. They ask for compensation.backgroundMs D and Mr P took out a mortgage in 2006 recommended by Legal & G... (2 pages)View decision -
Decision Reference DRN8037918
31 Dec 2013 NEO Media Solutions Limited UpheldBanking and creditMs R complains that NEO Media Solutions Limited (trading as One Debt Solution) charged excessive fees and did not distribute payments to her creditors.backgroundOur adjudicator recommended that the complaint be upheld. In summary she said: as NEO had not had any success in recovering mo... (2 pages)View decision -
Decision Reference DRN-4447626
23 Nov 2023 BPO Collections Limited Not upheldConsumer CreditDRN-4447626 The complaint Mr M complains BPO Collections Limited have harassed him about a statute barred debt. He also says they’ve breached the General Data Protection Regulations (GDPR). What happened My understanding is Mr M purchased a laptop on a credit agreement through a company wh... (2 pages)View decision -
Decision Reference DRN8017035
23 Apr 2019 National Westminster Bank Plc Not upheldBanking and creditMr P complains that National Westminster Bank Plc (‘NatWest’) passed a debt to a third party without his knowledge.backgroundMr P had an account with NatWest. He didn’t realise it’d gone overdrawn. And he’s unhappy NatWest sold the debt to another company without discus... (2 pages)View decision -
Decision Reference DRN5442596
24 Mar 2015 Blue Finance Management Limited UpheldBanking and creditMiss G complains that Blue Finance Management Limited (trading as DEBTPLAN Direct) (the business) set up a debt management plan (DMP) for her that was not in her best interest and did not tell her about the upfront charges. backgroundMiss G says that the business ca... (2 pages)View decision -
Decision Reference DRN2538702
6 May 2014 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs G complain that National Westminster Bank Plc has not sent them any correspondence about their outstanding debt to it and say that the debt should be written off.backgroundMr and Mrs G had a mortgage account and a separate personal account with NatWest. They owed money t... (2 pages)View decision -
Decision Reference DRN7867281
9 Oct 2018 Capquest Debt Recovery Limited UpheldBanking and creditMr H complains that Capquest Debt Recovery Limited won’t pay interest on a refund. backgroundIn 2012 Capquest acquired a debt that Mr H owed a third party lender. Mr H was in financial difficulties, this account had been in arrears for some time and Mr H was making... (2 pages)View decision
