We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
-
Decision Reference DRN8017035
23 Apr 2019 National Westminster Bank Plc Not upheldBanking and creditMr P complains that National Westminster Bank Plc (‘NatWest’) passed a debt to a third party without his knowledge.backgroundMr P had an account with NatWest. He didn’t realise it’d gone overdrawn. And he’s unhappy NatWest sold the debt to another company without discus... (2 pages)View decision -
Decision Reference DRN5646941
25 Mar 2020 PayPal Europe Sarl & Cie, SCA UpheldBanking and creditComplaintMrs D is unhappy that PayPal Europe Sarl & Cie, SCA held her responsible for a debt shesays she didn’t apply for or benefit from.BackgroundMrs D says she received a letter from a third party company on behalf of PayPal. The lettersaid she’d missed a payment on a debt held with... (2 pages)View decision -
Decision Reference DRN7972470
2 Dec 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMs W complains that Legal & General Partnership Services Limited (“LGPS”) mis-sold her amortgage.backgroundMs W met with the LGPS representative in April 2005 to discuss her mortgagearrangements. Ms W wanted to re-mortgage to raise some further funds and to conso... (5 pages)View decision -
Decision Reference DRN1581772
25 Jun 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr P complains that he was given unsuitable mortgage advice to consolidate an unsecured debt by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundMr P wanted to raise money for home improvements and re-mortgaged in 2005... (2 pages)View decision -
Decision Reference DRN-3792023
18 Nov 2022 Landmark Mortgages Limited Not upheldMortgagesDRN-3792023 The complaint Mr and Mrs T’s settlement offer for their outstanding loan debt was rejected in 2015 by Landmark Mortgages Limited trading as NRAM. They complain that Landmark secretly decided it would accept a higher offer, which they could’ve afforded, but never told them. What... (3 pages)View decision -
Decision Reference DRN4532081
2 Jan 2014 NEO Media Solutions Limited Not upheldBanking and creditMs B complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do.backgroundMs B entered into a debt reduction agreement with One Debt Solutio... (2 pages)View decision -
Decision Reference DRN0702112
2 Apr 2014 Bank of Scotland Plc Not upheldBanking and creditMrs C is unhappy that Bank of Scotland plc registered a default on her credit file as she says her ex-husband (Mr C) is responsible for the former joint account debt. She also complains that Bank of Scotland sent the default letters to her old address so she didn’t become aware of the d... (2 pages)View decision -
Decision Reference DRN-2333185
9 Dec 2020 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-2333185 The complaint Miss N complains that Cabot Credit Management Group Limited is chasing her for a debt which she disputes its entitled to collect from her. She wants it to cease collection activity and provide her with the information she’s requested. What happened Miss N tells u... (4 pages)View decision -
Decision Reference DRN4403860
18 Jul 2018 Tesco Personal Finance PLC Not upheldBanking and creditMr L complains that a debt collection agency is asking him to pay money owed to Tesco Personal Finance Plc trading as Tesco Bank. But he says he doesn’t owe any money to Tesco Bank. And he complains about the way he’s been treated.To settle matters he’d like Tesco B... (4 pages)View decision -
Decision Reference DRN5204966
19 Nov 2015 HSBC Bank plc Not upheldBanking and creditMrs P complains that HSBC Bank plc is pursuing her for money due on a joint account she had with her late husband. She says she was not aware of the debt.backgroundMrs P’s joint account that she held with her husband had an overdraft facility. She says that she did ... (2 pages)View decision