We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70661 results
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Decision Reference DRN9674814
6 Jan 2016 Hiscox Underwriting Limited Not upheldInsurance (excluding PPI)Mr and Mrs D complain Hiscox Underwriting Limited unfairly cancelled their household insurance and refused to pay their claim.backgroundMr and Mrs D took out household insurance with Hiscox in 2007. This renewed a number of times. In 2012 they made a claim for fire dam... (3 pages)View decision -
Decision Reference DRN3191997
17 Feb 2018 Wescot Credit Services Limited Not upheldBanking and creditMr M complains Wescot Credit Services Limited harassed him for a debt he didn’t owe and told lies about how it acquired the debt. He wants compensation.backgroundMr M tells us Wescot bought a debt from a company I’ll refer to as H. He says H was trying to bully hi... (2 pages)View decision -
Decision Reference DRN2058634
14 May 2018 Link Financial Outsourcing Limited Not upheldBanking and creditMiss C complains that she’s being pursued by Link Financial Outsourcing Limited for a debt that’s unenforceable. She’s being helped with her complaint by a representative.backgroundA debt that was owed by Miss C to a third party was transferred to the current cred... (2 pages)View decision -
Decision Reference DRN2163458
14 Feb 2017 Kapama Limited UpheldBanking and creditMiss P complains that Kapama Limited requires her to repay too much towards her loan.backgroundIn 2012 Miss P borrowed £220 from a payday lender. She failed to repay the debt, and the lender added fees and interest until the debt increased to over £2,000. The debt wa... (2 pages)View decision -
Decision Reference DRN5732823
27 Jan 2015 MKDP LLP Not upheldBanking and creditMs F complains that MKDP LLP is chasing her for a debt she disputes. She wants the debt written off, legal proceedings discontinued and no adverse information put on her credit file. She also wants compensation.backgroundMs F bought tickets for a holiday in 2009 with her bank visa debit ... (2 pages)View decision -
Decision Reference DRN9756634
28 Nov 2018 T.B.I. Financial Services Ltd. Not upheldBanking and creditMs M through her solicitor R complains that T.B.I Financial Services Ltd (“TBI”) has acted unfairly and unreasonably by asking her to pay the shortfall debt from her mortgage. She wants the debt written off and compensation.backgroundMs M took out a mortgage with TBI.... (2 pages)View decision -
Decision Reference DRN5204966
19 Nov 2015 HSBC Bank plc Not upheldBanking and creditMrs P complains that HSBC Bank plc is pursuing her for money due on a joint account she had with her late husband. She says she was not aware of the debt.backgroundMrs P’s joint account that she held with her husband had an overdraft facility. She says that she did ... (2 pages)View decision -
Decision Reference DRN-2978237
31 Aug 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2978237 The complaint Mrs A complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) lent to her irresponsibly. What happened In December 2015, Mrs A applied for a Barclaycard on a balance transfer offer. It was agreed with a limit of £3800. In June 2016, Barclaycard of... (3 pages)View decision -
Decision Reference DRN-1765375
12 May 2020 J D Williams & Company Limited Not upheldConsumer CreditDRN-1765375 The complaintMr P complains that after he reported the facts to it, J D Williams & Company Limited (“J D Williams”) failed to remove from its records an account which his ex-wife fraudulently opened in his name. What happenedIn February 2014, without his knowledge or consen... (3 pages)View decision -
Decision Reference DRN6103472
10 Apr 2018 Firstplus Financial Group Plc Not upheldPayment protection insurance (PPI)Mrs D is unhappy with how Firstplus Financial Group Plc (Firstplus) has used the compensation it offered her to settle a complaint about a mis-sold payment protection insurance (PPI) policy.backgroundIn 2006 Mrs D took out a secured loan through Firstplus and at the same ... (5 pages)View decision
