We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77331 results
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Decision Reference DRN5099717
20 Aug 2014 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs K complain about how Lloyds Bank plc pursued them for payment, under their personal guarantees and a second charge over their home, of a company’s outstanding debts. They want compensation for the distress and inconvenience caused.backgroundMr and Mrs K were directors of a com... (2 pages)View decision -
Decision Reference DRN1294944
30 Sep 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr B complains that Harrington Brooks (Accountants) Limited, trading as Harrington Brooks Debt Management, (“HB”), didn’t provide him with satisfactory advice when he took out a debt management plan (“DMP”) with it. The complaint is brought to this service on Mr B’s beh... (2 pages)View decision -
Decision Reference DRN-1384434
22 Jan 2020 PRA Group (UK) Limited Not upheldBanking and PaymentsDRN-1384434 The complaintMrs S complains about the way PRA Group (UK) Limited have pursued her for payment of a debt they say she owes them. What happenedMrs S had an account with a bank on which she owed in excess of £1,000. The bank sold the debt to PRA in 2012. Up until March 2018, Mrs ... (3 pages)View decision -
Decision Reference DRN1095319
22 Feb 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr and Mrs K complain that Cabot Credit Management Group Limited added additional charges to their debt after acquiring it from the original debt provider.backgroundMr and Mrs K say that they have a debt that was subject to a court judgement and so they thought it... (3 pages)View decision -
Decision Reference DRN-3425593
23 May 2022 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-3425593 The complaint Mr F has complained that Cabot Credit Management Group Limited are pursuing him for a debt which he feels they haven’t sufficiently proven he owes them. What happened This complaint is about a credit card account that was opened in 2016, defaulted in 2020, and was... (2 pages)View decision -
Decision Reference DRN8051769
18 Feb 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMr H is disputing the sum that that Cabot Credit Management Group Limited, trading as Cabot Financial (Europe) Limited, are asking him to repay. He has complained that Cabot hasn’t shown him proof of the amount owing.backgroundMr H had a loan which was opened in February 2014. The loan was... (3 pages)View decision -
Decision Reference DRN0656750
13 Feb 2019 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)This is a complaint about how The Royal Bank of Scotland Plc (‘RBS’) paid Mr R’s share of compensation for mis-sold payment protection insurance (‘PPI’). backgroundMr and Mrs R had taken out eight loans with RBS and they bought PPI policies at the same time. In or a... (2 pages)View decision -
Decision Reference DRN-2333185
9 Dec 2020 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-2333185 The complaint Miss N complains that Cabot Credit Management Group Limited is chasing her for a debt which she disputes its entitled to collect from her. She wants it to cease collection activity and provide her with the information she’s requested. What happened Miss N tells u... (4 pages)View decision -
Decision Reference DRN6870205
2 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr and Mrs G complain about a debt reduction agreement that they took out with NEO Media Solutions Limited, trading as One Debt Solutions. They complain that it did not pay money to their creditors as it had agreed to do.backgroundMr and Mrs G entered into a debt reduction agreement wi... (2 pages)View decision -
Decision Reference DRN9892382
16 Mar 2016 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr and Mrs M are unhappy with the way The Royal Bank of Scotland Plc (“RBS”) has used the compensation it agreed to pay them after they complained they’d been mis-sold payment protection insurance (“PPI”).backgroundI issued my provisional decision on this complaint in Fe... (4 pages)View decision