We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN-5421696
24 Mar 2025 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-5421696 The complaint Mrs W complains Cabot Credit Management Group Limited have contacted her regarding a debt for an account she doesn’t believe they have authority to do so. Mrs W is also concerned that she’s told Cabot she’s vulnerable, but they’ve continued contacting her when ... (4 pages)View decision -
Decision Reference DRN2918918
24 Nov 2016 Ashley Park Debt Solutions Limited Not upheldBanking and creditMiss G complains that Ashley Park Debt Solutions Limited, trading as Ashley Park Financial Solutions, (“APDSL”), didn’t provide her with appropriate information when she entered into a debt management plan (“DMP”) with it. The complaint is brought to this service on Mis... (2 pages)View decision -
Decision Reference DRN-4851966
13 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4851966 The complaint Mr R complains National Westminster Bank Plc didn’t record the date of his default correctly or update his default to show his debt as settled or let him know that it had decided not to pursue him for the debt. He complains that National Westminster Bank Plc cause... (3 pages)View decision -
Decision Reference DRN2848359
1 Dec 2016 National Westminster Bank Plc UpheldPayment protection insurance (PPI)Mr W is unhappy with the amount National Westminster Bank Plc has paid to resolve a complaint about the mis-sale of payment protection insurance (“PPI”).backgroundMr W’s trustee in bankruptcy (“the trustee”) complained to NatWest that it had mis-sold Mr W PPI. NatWest ... (4 pages)View decision -
Decision Reference DRN8858678
22 Mar 2017 MBNA Limited UpheldPayment protection insurance (PPI)Mr L is complaining about the amount of compensation MBNA Limited (MBNA) has offered him for mis-selling a payment protection insurance (PPI) policy.backgroundIn 2001 Mr L took out a PPI policy alongside a credit card. In 2003 he got into financial difficulties and he... (2 pages)View decision -
Decision Reference DRN4462192
15 Nov 2013 Barclays Bank Plc Not upheldBanking and creditMr W complains that Barclays Bank Plc (trading as “Barclaycard”) has said he owes money on two credit cards. These debts have been sold to a third party debt collection agency, who is contacting Mr W for repayment. Mr W accepts that he does hold two credit card accounts with Barclayc... (2 pages)View decision -
Decision Reference DRN-2795324
5 Aug 2021 Bridgewater Support Solutions Ltd Not upheldConsumer CreditDRN-2795324 The complaint Miss R complains that Bridgewater Support Solutions Ltd (Bridgewater) mis -led her into believing her credit file wouldn’t be affected when she entered a debt management plan (DMP) with it. What happened In 2014 Miss R contacted Bridgewater for advice in relation ... (4 pages)View decision -
Decision Reference DRN7325410
7 Jan 2016 Legal & General Partnership Services Limited Not upheldBanking and creditMr H and Miss P complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundMr H and Miss P took advice from L&G about their mortgage. Following that advice they re-mortgaged, ta... (2 pages)View decision -
Decision Reference DRN4097355
15 Sep 2017 United Kash Limited Not upheldBanking and creditMr M complains that United Kash Limited is chasing him for a debt he feels he doesn’t owe. He’s assisted in bringing this complaint by a family member - but for ease of reading I’ll refer to Mr M throughout.backgroundMr M tells us he took out a payday loan for £1... (2 pages)View decision -
Decision Reference DRN0531488
15 Jan 2019 Lloyds Bank PLC Not upheldBanking and creditMrs H complains that Lloyds Bank PLC paid a refund she was due on her credit card account to a debt purchaser instead of her. backgroundMrs H had a credit card account that defaulted in 2012. The debt on the account was sold to a debt purchaser in 2014. In December... (2 pages)View decision
