We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
-
Decision Reference DRN6010085
23 Aug 2018 Lantern Debt Recovery Services Ltd Not upheldBanking and creditMr A is unhappy with the way Lantern Debt Recovery Services Ltd collected his debt.backgroundIn May 2011 Mr A took out a payday loan. He wasn’t able to repay it within the terms of the agreement so the loan went into arrears. In May 2015 Lantern bought this debt ... (2 pages)View decision -
Decision Reference DRN1222887
9 Dec 2019 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs H complain they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited.backgroundMr and Mrs H already had a mortgage. They were coming to the end of an interest rate product. They took advice from L&G, and re-mortgaged to ... (2 pages)View decision -
Decision Reference DRN2972748
21 Mar 2014 Usave Money Limited UpheldBanking and creditMrs N complains that Usave Money Limited (trading as The Money Group) advised her to enter a debt management plan but this did not improve her financial position.backgroundThe Money Group advised Mrs N to enter a debt management plan in August 2010. Its initial fee of £600 was to be p... (2 pages)View decision -
Decision Reference DRN0166885
9 Apr 2015 Clear View Finance Limited UpheldBanking and creditMs H has complained about how Clear View Finance Limited (Clear View) managed her debt management plan. She’s concerned that the payments she made were not passed on to her creditors and the fees were never properly explained.backgroundMs H was in a debt management ... (2 pages)View decision -
Decision Reference DRN-3755089
20 Oct 2022 Everyday Lending Limited Not upheldConsumer CreditDRN-3755089 The complaint Via a professional representative, Mr and Mrs C complain that Everyday Lending Limited, trading as Everyday Loans, lent to them irresponsibly and without carrying out proper affordability checks. They would like all the fees and charges associated with the loan re... (3 pages)View decision -
Decision Reference DRN-3238596
11 May 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3238596 The complaint Mr W complains that The Royal Bank of Scotland Plc (RBS) continued to report a debt on his credit file despite it being included within an Individual Voluntary Arrangement (IVA) that was settled in July 2020. What happened Mr W entered into an IVA in 2018. This wa... (3 pages)View decision -
Decision Reference DRN4097355
15 Sep 2017 United Kash Limited Not upheldBanking and creditMr M complains that United Kash Limited is chasing him for a debt he feels he doesn’t owe. He’s assisted in bringing this complaint by a family member - but for ease of reading I’ll refer to Mr M throughout.backgroundMr M tells us he took out a payday loan for £1... (2 pages)View decision -
Decision Reference DRN0962284
26 Nov 2014 Firstplus Financial Group Plc Not upheldBanking and creditMr D has complained about information registered in his credit file by Firstplus Financial Group Plc, which Mr D says is inaccurate.backgroundMr D had a loan with Firstplus which was secured on his home as a second charge. Unfortunately Mr D was made bankrupt in August 2012. The bankru... (2 pages)View decision -
Decision Reference DRN-4000326
20 Mar 2023 Lantern Debt Recovery Services Ltd Not upheldConsumer CreditDRN-4000326 The complaint Mrs S complains that Lantern Debt Recovery Services Ltd is unfairly pursuing her for an outstanding debt. What happened In March 2022 Lantern purchased a debt in Mrs S’ name from another business I’ll call C. Mrs S has explained that she had an account with C but... (2 pages)View decision -
Decision Reference DRN-4205932
29 Jun 2023 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4205932 The complaint Ms D complains that Barclays Bank UK PLC was irresponsible in its lending to her. What happened Ms D was provided with a loan for £17,200 in April 2017 on which she was required to make 60 monthly repayments of around £447. Ms D says she was in financial difficult... (3 pages)View decision
