We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN4901120
26 Nov 2019 Arrow Global Limited Not upheldBanking and creditMiss H complains that Arrow Global Limited (Arrow) should’ve registered a default on her credit file in March 2012 rather than September 2013 as they’ve now decided. She would like them to backdate the default to March 2012, remove it from the credit file and mark the debt as settled. back... (3 pages)View decision -
Decision Reference DRN-3189724
31 Jan 2022 Experian Limited Not upheldConsumer CreditDRN-3189724 The complaint Mr K has complained about Experian Limited suggesting his address to debt collectors when they were tracing someone. What happened Both parties are most familiar with what happened, so I will summarise things in brief. This complaint revolves around a utility bill... (2 pages)View decision -
Decision Reference DRN3331053
30 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMiss B complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do.backgroundMiss B entered into a debt reduction agreement with One Debt So... (2 pages)View decision -
Decision Reference DRN7332405
30 Jul 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs W, through a claims management company, complain that they were given unsuitable mortgage advice by Legal & General Partnership Services Limited (L&G).our initial conclusionsOur adjudicator recommended the complaint should be upheld. She thought the advice to consol... (2 pages)View decision -
Decision Reference DRN8478262
31 May 2018 Barclays Bank Plc UpheldBanking and creditMiss A complains about a loan she had with Barclays Bank Plc. She’s been unwell and just wants to sort out the outstanding balance.background Miss A took out a loan with Barclays in 2005. She became ill a few years later and fell into arrears. The debt was transferre... (2 pages)View decision -
Decision Reference DRN5577422
5 Feb 2019 Santander UK Plc Not upheldBanking and creditMr H complains that Santander UK Plc allowed his account to go overdrawn when he had no arranged overdraft facility on his account. He’s unhappy it applied charges to his account and sold the outstanding debt to a debt collection agency when the balance was in dispute.... (4 pages)View decision -
Decision Reference DRN-4516190
12 Jan 2024 Arrow Global Limited UpheldConsumer CreditDRN-4516190 The complaint Mr C complains about Arrow Global Limited’s actions when attempting to collect a debt that was fraudulently opened in his name. What happened Mr C has explained that after he moved out of an address a scammer opened various credit commitments in his name, one of w... (2 pages)View decision -
Decision Reference DRN2494785
8 Mar 2017 Baines & Ernst Limited Not upheldBanking and creditMr and Mrs A complain, in summary, that Baines & Ernst Limited, (“BEL”), didn’t providethem with appropriate information when they entered into a debt management plan (“DMP”)with it. The complaint is brought to this service on Mr and Mrs A’s behalf by a claimsman... (4 pages)View decision -
Decision Reference DRN5936444
31 Mar 2016 Lowell Portfolio I Ltd UpheldBanking and creditMr P complains Lowell Portfolio I Ltd, (“Lowell”), pursued him for a debt that had already been established wasn’t his.backgroundLowell bought an existing account from another lender in 2015. It then contacted Mr P to seek repayment.Mr P said he’d previously informed t... (2 pages)View decision -
Decision Reference DRN3348686
31 Mar 2015 National Westminster Bank Plc Not upheldBanking and creditMs R complains that National Westminster Bank Plc mis-sold a loan to her and subsequently mismanaged her account. She wants compensation.backgroundOur adjudicator did not recommend that this complaint be upheld. As the loan was taken out by Ms R partially to repay existi... (4 pages)View decision
