We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
-
Decision Reference DRN8185743
22 Jun 2017 Paragon Bank Plc Not upheldBanking and creditMrs F is complaining about the way Paragon Bank Plc trading as Moorgate Loan Servicing (Moorgate) recorded information on her credit file. backgroundIn 2012, Moorgate purchased Mrs F’s credit card account from another company. She’d previously agreed a debt management ... (2 pages)View decision -
Decision Reference DRN2099109
2 Jul 2015 Apex Credit Management Limited Not upheldBanking and creditMr S complains that Apex Credit Management Limited (“Apex”) did not carry out the due diligence it should have when it bought a credit card debt he owed to a card company (“Company C”). If it had, it would have found his debt was covered by a valid PPI policy he h... (2 pages)View decision -
Decision Reference DRN0868139
29 Nov 2013 Swinton Group Ltd UpheldInsurance (excluding PPI)Mr K complains that Swinton Group Limited continued to pursue him for an outstanding balance on his motor insurance policy, after it had said it would no longer expect its repayment.Mr K’s solicitor brings the complaint on his behalf.backgroundMr K contacted Swinton to say he had decided... (3 pages)View decision -
Decision Reference DRN7524221
13 Jun 2016 MBNA Limited Not upheldBanking and creditMrs M wants MBNA Limited to honour its agreement to accept partial settlement of an outstanding debt.backgroundMrs M entered a debt management plan. Her debt management company (DMC) offered MBNA a partial settlement on her outstanding debt.MBNA accepted the offer on... (2 pages)View decision -
Decision Reference DRN-2955971
4 Aug 2021 Cabot Credit Management Group Limited Not upheldMortgagesDRN-2955971 The complaint Mr A is unhappy with the actions of Cabot Credit Management Group Limited (“Cabot”) in pursuing him for a debt. What happened Mr A took out a loan in 2007. The loan was secured by a charge against his property in favour of the original lender. Mr A fell behind wit... (4 pages)View decision -
Decision Reference DRN-3807628
18 Nov 2022 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-3807628 The complaint Ms L has made various complaints about the actions of National Westminster Bank Plc (NatWest) in relation to a loan and an overdraft account she has. What happened I previously issued my provisional decision on this case. I provided more information and detail to ... (4 pages)View decision -
Decision Reference DRN1936517
12 Dec 2017 Link Financial Outsourcing Limited UpheldBanking and creditMr M complains that his credit file contains incorrect records from Link Financial Outsourcing Limited (Link) relating to a debt that is no longer being pursued. backgroundI understand that Mr M took out credit with a third party, and was unable to maintain payments on ... (2 pages)View decision -
Decision Reference DRN4532081
2 Jan 2014 NEO Media Solutions Limited Not upheldBanking and creditMs B complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do.backgroundMs B entered into a debt reduction agreement with One Debt Solutio... (2 pages)View decision -
Decision Reference DRN4703572
18 Sep 2018 Pentagon (UK) Limited Not upheldBanking and creditMrs D complains that Pentagon (UK) Limited trading as Euro Debt Financial Services mis- sold her a Debt Management Plan (DMP). Mrs D says she thought she had entered an Individual Voluntary arrangement (IVA).backgroundIn 2010 Mrs D took advice from a debt management ... (2 pages)View decision -
Decision Reference DRN3015204
19 Apr 2017 Robinson Way Limited Not upheldBanking and creditMs G complains that Robinson Way Limited had registered a County Court Judgement against her and when she paid this it was slow to have it removed. background Ms G along with her ex-husband encountered financial difficulties in 2008 and failed to make repayments on ... (2 pages)View decision