We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69825 results
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Decision Reference DRN4809290
22 Oct 2015 Santander UK Plc Not upheldBanking and creditMs B complains about a debt, which Santander UK plc transferred to another company. Ms B doesn’t think she owes any money to Santander at all. If there was a debt, she doesn’t think the bank had any right to transfer it to another company and she shouldn’t have t... (2 pages)View decision -
Decision Reference DRN3036055
15 Mar 2016 Cabot Financial (Europe) Limited Not upheldBanking and creditMrs M complains that Cabot Financial (Europe) Limited is asking her to repay a debt which has been written off. It also started court proceedings when it knew she was disputing the debt. She is assisted in her complaint by her husband, Mr M. backgroundMrs M held ... (3 pages)View decision -
Decision Reference DRN9683812
6 Jun 2019 Capital One (Europe) plc Not upheldBanking and creditMrs E complains about the way Capital One (Europe) plc tried to recover a credit card debt from her. Mrs E says Capital One instructed four different debt collection businesses at the same time and that they sent private information to an unrelated address. Mrs E also... (3 pages)View decision -
Decision Reference DRN5045708
3 Oct 2016 Moneyplus Group Limited UpheldBanking and creditMiss H complains about the monthly fee taken by Moneyplus Group Limited. She wants the fee refunded.backgroundThe background to this complaint and my initial conclusions, were set out in my provisional decision dated 2 August 2016; a copy of this is attached and forms... (4 pages)View decision -
Decision Reference DRN0759312
13 Aug 2014 Wescot Credit Services Limited Not upheldBanking and creditMr A complains about the debt collection activities of Wescot Credit Services Limited (“Wescot”) in relation to money owed to a third party bank – (“the lender”). He is dissatisfied that Wescot did not contact him after he contacted it, leading him to assume the debt had been written o... (3 pages)View decision -
Decision Reference DRN1691119
22 Aug 2013 PDL Finance Limited UpheldBanking and creditMiss N complains that PDL Finance Ltd (trading as Mr Lender) took money from her bank account to settle an outstanding debt without her permission.backgroundMiss N took out a loan with Mr Lender in March 2011, repayable the following month. She fell into financial difficulties and was ... (2 pages)View decision -
Decision Reference DRN8792621
15 Apr 2019 Barclays Bank UK PLC Not upheldBanking and creditBarclays Bank UK PLC won’t write off the amount Mr M owes on a credit card.backgroundMr M asked Barclays to write the amount off because his financial circumstances were such that he didn’t feel he could ever repay it. Barclays looked at Mr M’s income and expense... (3 pages)View decision -
Decision Reference DRN7582007
26 Feb 2018 Barclays Bank Plc Not upheldBanking and creditMr S complains that Barclays Bank Plc didn’t administer his loan and credit card account properly. As a result his credit card account was defaulted and passed to a debt collector.backgroundMr S took out a loan in 2008. He repaid the balance of his credit card account... (2 pages)View decision -
Decision Reference DRN9749583
31 Mar 2014 Santander Cards UK Limited Not upheldBanking and creditMiss K opened a store credit card account administered by Santander Cards UK Limited in December 2010. She later experienced financial difficulties and the account fell into arrears. She agreed a payment arrangement with Santander in November 2011. Miss K complains that Santander sold... (2 pages)View decision -
Decision Reference DRN3345586
30 Oct 2019 HSBC UK Bank Plc Not upheldBanking and creditThis complaint’s about a further advance mortgage application Mr and Mrs L made to HSBC UK Bank Plc. They’re unhappy that HSBC wouldn’t lend them the money they wanted for debt consolidation.backgroundMr and Mrs L had a mortgage with HSBC and wanted to borrow more money. Mr and Mrs L said ... (2 pages)View decision
