We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74365 results
-
Decision Reference DRN5945345
7 Jul 2015 The On-Line Partnership Limited UpheldBanking and creditMiss P complains that The On-Line Partnership Limited mis-sold her a mortgage. The complaint is brought on her behalf by a solicitor.backgroundWhen Miss P wanted to re-mortgage she sought advice from The On-Line Partnership. It recommended a two year fixed rate inter... (2 pages)View decision -
Decision Reference DRN-5013765
23 Sep 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5013765 The complaint Mr F complains that NewDay Ltd trading as Pulse sold his debt to a third party whilst he was in a payment plan. What happened Mr F held a Pulse Mastercard (formerly Amazon Classic Mastercard) with NewDay. In November 2021 Mr F contacted NewDay and told them he ... (2 pages)View decision -
Decision Reference DRN9529343
9 Apr 2014 Marks & Spencer Financial Services plc Not upheldBanking and creditMrs T complains that Marks & Spencer Financial Services Plc trading as M&S Bank did not treat her positively and sympathetically when she told it she was in financial difficulties with debt on her credit card account. She believes it misled her about the options available to her.... (2 pages)View decision -
Decision Reference DRN5889434
19 Mar 2015 HSBC Bank plc Not upheldBanking and creditMr G complains that HSBC Bank plc failed to refund unauthorised payments taken from his current account and unfairly applied account charges. backgroundMr G took a short-term loan and says that the short-term lender wrongly took repayments from his current account with HS... (3 pages)View decision -
Decision Reference DRN3748277
2 Jul 2013 HSBC Bank plc UpheldPayment protection insurance (PPI)summary of complaintThis complaint concerns two single premium payment protection insurance (PPI) policies purchased in connection with two unsecured loans obtained in 2001 and 2005 with HSBC Bank Plc.background to complaintMiss A purchased two single premium PPI policies in connection ... (3 pages)View decision -
Decision Reference DRN-5004295
16 Oct 2024 RESOLVECALL LIMITED Not upheldConsumer CreditDRN-5004295 The complaint Mr B has complained about RESOLVECALL LIMITED’s contact regarding a debt. What happened This complaint surrounds a mail order account. The debt owner asked Resolvecall to collect the debt on their behalf. Resolvecall are a regulated debt collection agency. Reso... (3 pages)View decision -
Decision Reference DRN2919637
16 Oct 2014 WDFC UK Limited UpheldBanking and creditMiss D complains about a loan from WDFC UK Limited trading as Wonga.com (“Wonga”). Miss D says she repaid Wonga but was then pursued for the same debt by a debt collection company more than two years later, and paid it a second time. Miss D wants a refund and compensation from Wonga... (3 pages)View decision -
Decision Reference DRN2221235
27 Oct 2017 Santander UK Plc Not upheldBanking and creditMr K complains that he’s been pursued for a debt, wrongly, in respect of debit balances that exist on several current and credit card accounts that were opened in June 2008 with Santander UK Plc.He doesn’t want to be held liable for the repayment of those debts. ba... (2 pages)View decision -
Decision Reference DRN8664640
6 Apr 2017 Arrow Global Limited Not upheldBanking and creditMr B complains about various errors that Arrow Global Limited, (“AGL”), made when it bought his debt.backgroundMr B had a credit card account with a card provider (“P”). P sold the account to a debt purchaser (“D”) in January 2012, and D sold the account to AGL in Nov... (3 pages)View decision -
Decision Reference DRN9883356
12 Oct 2015 R. Raphael & Sons Plc Not upheldBanking and creditMrs S complains that R. Raphael & Sons Plc (trading as Monument) paid a refund against her debt (which it had sold on) rather than to her direct. She wants to be paid the refund.backgroundMonument offered a refund relating to an optional Payment Break Plan (PBP... (1 page)View decision
