We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70661 results
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Decision Reference DRN-3304420
9 Feb 2022 Cabot Credit Management Group Limited UpheldConsumer CreditDRN-3304420 The complaint Mr S has complained that Cabot Credit Management Group Limited are pursuing him for a debt which he says is not his. What happened This complaint is about a bank loan which was sold to Cabot in 2016. Mr S asked Cabot for documents to show he owed them the debt. Ca... (3 pages)View decision -
Decision Reference DRN5528012
20 Jun 2014 CitiFinancial Europe Plc Not upheldBanking and creditMr and Mrs D complain that CitiFinancial Europe plc (“Citi”) did not tell them the total amount payable under their loan. They also complain that they were not responsibly advised.backgroundMr and Mrs D took secured loans from Citi to consolidate existing unsecured debt. They are unh... (1 page)View decision -
Decision Reference DRN3693511
24 Jul 2015 Capquest Debt Recovery Limited Not upheldBanking and creditMs M complains Capquest Debt Recovery Limited is chasing her for a debt that isn’t hers. She also says that it’s harassing her by pursuing the debt.backgroundIn October 2010 and December 2012, two accounts were set up with a catalogue company in Ms M’s name. Ms M says... (2 pages)View decision -
Decision Reference DRN1922109
15 Aug 2013 BCB Solutions Limited UpheldBanking and creditMr L complains that BCB Solutions Limited (trading as MyClaimsExpert) failed to administer a debt management plan adequately, causing him severe distress.backgroundMr L set up a debt management plan with MyClaimsExpert in July 2011. This was to repay two debts with the same creditor, pr... (2 pages)View decision -
Decision Reference DRN9805505
29 Jul 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mrs K has complained about the way The Royal Bank of Scotland Plc (“RBS”) has used the compensation it agreed to pay her following a complaint about the sale of a payment protection insurance (“PPI”) policy.backgroundMrs K took out a loan with RBS and took out a PPI po... (2 pages)View decision -
Decision Reference DRN-1483837
24 Sep 2020 Max Recovery Limited Not upheldConsumer CreditDRN-1483837The complaintMr C and Mrs G dispute a debt with Max Recovery Limited (“MRL”) and feels it has treated her unfairly. What happenedMRL says it bought this debt (relating to a credit agreement) from a bank in November 2014 and that it is for Mrs G to repay as it is now in her sole ... (3 pages)View decision -
Decision Reference DRN-2779890
27 May 2021 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-2779890 The complaint Mr F complains Link Financial Outsourcing Limited haven’t provided enough information to prove he’s responsible for a debt on a credit card they’re asking him to repay. What happened Mr F said he received a letter from Link in November 2019 saying he had an outsta... (2 pages)View decision -
Decision Reference DRN6194037
11 Jul 2016 NRAM plc Not upheldBanking and creditMrs W complains that NRAM plc has refused to give her anything to show that it has contacted her ex-partner about contributing towards the debt he holds in joint names with her.Mrs W says that for the last 7 years she had been paying their mortgage on my own and ... (2 pages)View decision -
Decision Reference DRN4001310
1 Feb 2018 Lloyds Bank PLC Not upheldBanking and creditMr W complains about the way Lloyds Bank PLC (Lloyds) has dealt with his current account. backgroundMr W complains about three key areas. These are set out below. To put things right, Mr W wants an apology and compensation from Lloyds.current account debt Mr W says Lloyds told him in 2014 ... (3 pages)View decision -
Decision Reference DRN2538702
6 May 2014 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs G complain that National Westminster Bank Plc has not sent them any correspondence about their outstanding debt to it and say that the debt should be written off.backgroundMr and Mrs G had a mortgage account and a separate personal account with NatWest. They owed money t... (2 pages)View decision
