We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70661 results
-
Decision Reference DRN8552872
2 May 2017 Harrington Brooks (Accountants) Limited UpheldBanking and creditMrs B complains that Harrington Brooks (Accountants) Limited mis-sold her a debt management plan. She says it didn’t do enough to manage her debt.backgroundThe background to this complaint is summarised in my provisional decision dated 22 March 2017, a copy of which ... (5 pages)View decision -
Decision Reference DRN6743457
11 Oct 2019 Cabot Credit Management Group Limited Not upheldBanking and creditMr J complains that Cabot Credit Management Group Limited is pursuing him for a debt he believes is unenforceable.backgroundIn 2017 Cabot told Mr J it had taken ownership of a debt he owed to another lender under a hire purchase agreement. Mr J began to make regular payments to Cabot throu... (2 pages)View decision -
Decision Reference DRN9206826
15 Sep 2015 Capital One (Europe) plc Not upheldBanking and creditMr J says Capital One (Europe) plc sold a debt he owes them to a collections company. Mr J says Capital One didn’t act correctly or fairly when it sold his debt. And he wants Capital One to recall his debt and write it off.backgroundMr J took out a credit car... (3 pages)View decision -
Decision Reference DRN8822758
6 Nov 2014 Cheltenham & Gloucester plc Not upheldBanking and creditComplaintMr and Mrs L complain that Cheltenham & Gloucester Plc mis-sold a mortgage to them. They ask to be put in the position they would have been in had they not taken out the mortgage. Mr and Mrs L are represented by Z.backgroundMr and Mrs L took out a mortgage with C&G in... (2 pages)View decision -
Decision Reference DRN9853591
15 Nov 2016 Bank of Scotland Plc Not upheldBanking and creditMiss C complains that Bank of Scotland plc (trading as Halifax) sold her credit card debt to a third party without telling her. She also says her original credit card application is fraudulent.background Miss C took out a Halifax credit card in June 2003. She says ... (2 pages)View decision -
Decision Reference DRN0329103
10 May 2013 Barclays Bank Plc Not upheldBanking and creditMs F complains Barclays put a charge on the late Mr E’s property – and will not remove the charge even though the debt has been repaid.Ms F is the beneficiary of Mr E’s estate. Mr E’s executors gave her permission to bring a complaint to us on behalf of his estate.backgroundMr E’s exec... (2 pages)View decision -
Decision Reference DRN7590272
18 Jul 2017 Lloyds Bank PLC Not upheldBanking and creditMr D complains about the action taken by Lloyds Bank PLC to recover an outstanding amount.backgroundMr D previously held some loans and a bank account with Lloyds. The bank have been trying to recover the outstanding balance since 2001.Mr D is unhappy that he has been th... (2 pages)View decision -
Decision Reference DRN0351392
17 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr T complains that NEO Media Solutions Limited (trading as One Debt Solution) did not pass on to his creditors payments he made to it under a debt management agreement, and refused to return his payments after he cancelled his agreement with it.backgroundOur adjudicator recommended tha... (2 pages)View decision -
Decision Reference DRN2727544
3 Sep 2015 Clear View Finance Limited UpheldBanking and creditMr A complains that Clear View Finance Limited didn’t pass on money to his creditors under a debt reduction plan.backgroundMr A had a debt management plan with Clear View. Under the plan Mr A paid Clear View £240 each month. It would take out its monthly fee and t... (2 pages)View decision -
Decision Reference DRN6618286
3 Jun 2014 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs T, through their representative, complain that they were mis-sold two mortgages by an authorised representative of Legal & General Partnership Services Limited (“L&G”).backgroundMr and Mrs T took advice on re-mortgaging from L&G in late 2005 / early 2006 and again ... (2 pages)View decision
