We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74365 results
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Decision Reference DRN-5184439
6 Dec 2024 Town & Country Legal Services LLP Not upheldConsumer CreditDRN-5184439 The complaint Mr B complains Town & Country Legal Services LLP (T&C) didn’t independently verify they were collecting a debt he owed – when actually the debt was fraudulently taken out in his name. What happened A loan was taken out using some of Mr B’s details for ... (3 pages)View decision -
Decision Reference DRN7623105
21 Feb 2014 Nationwide Building Society Not upheldBanking and creditMr B complains that Nationwide Building Society did not take his financial difficulties into consideration.backgroundMr B was receiving assistance from a debt advice agency. He had been making payments under a repayment plan to Nationwide for his credit card debt. The repayment plan was u... (1 page)View decision -
Decision Reference DRN4532081
2 Jan 2014 NEO Media Solutions Limited Not upheldBanking and creditMs B complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do.backgroundMs B entered into a debt reduction agreement with One Debt Solutio... (2 pages)View decision -
Decision Reference DRN5646941
25 Mar 2020 PayPal Europe Sarl & Cie, SCA UpheldBanking and creditComplaintMrs D is unhappy that PayPal Europe Sarl & Cie, SCA held her responsible for a debt shesays she didn’t apply for or benefit from.BackgroundMrs D says she received a letter from a third party company on behalf of PayPal. The lettersaid she’d missed a payment on a debt held with... (2 pages)View decision -
Decision Reference DRN-2566872
8 Feb 2021 MBNA Limited UpheldBanking and PaymentsDRN-2566872 The complaint Mrs T complains that MBNA Limited has defaulted her credit card debt, although she says that she’d agreed a payment plan with MBNA. Mr T brings this complaint on her behalf. What happened Mr T said that Mrs T had reached an agreement with MBNA to pay off her cred... (3 pages)View decision -
Decision Reference DRN1581772
25 Jun 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr P complains that he was given unsuitable mortgage advice to consolidate an unsecured debt by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundMr P wanted to raise money for home improvements and re-mortgaged in 2005... (2 pages)View decision -
Decision Reference DRN5090048
19 Sep 2013 Barclays Bank Plc Not upheldBanking and creditMrs N complains that she was contacted by Barclays Bank PLC’s debt collector in relation to a debt owed by her ex-husband. She is unhappy with the compensation offered by the bank and would like the bank to repay the amount she paid to clear her husband’s debt.backgroundMrs N held a j... (2 pages)View decision -
Decision Reference DRN1091338
24 Jun 2015 Global Debt Recovery Limited UpheldBanking and creditMs D complains that Global Debt Recovery Limited (“GDR”) is unfairly pursuing her for a debt she does not owe. The complaint is brought on Ms D’s behalf by a family member, Mr D. But for ease, I shall refer below to all actions being taken by Ms D.our initial conclusionsThe ad... (2 pages)View decision -
Decision Reference DRN0702112
2 Apr 2014 Bank of Scotland Plc Not upheldBanking and creditMrs C is unhappy that Bank of Scotland plc registered a default on her credit file as she says her ex-husband (Mr C) is responsible for the former joint account debt. She also complains that Bank of Scotland sent the default letters to her old address so she didn’t become aware of the d... (2 pages)View decision -
Decision Reference DRN9674814
6 Jan 2016 Hiscox Underwriting Limited Not upheldInsurance (excluding PPI)Mr and Mrs D complain Hiscox Underwriting Limited unfairly cancelled their household insurance and refused to pay their claim.backgroundMr and Mrs D took out household insurance with Hiscox in 2007. This renewed a number of times. In 2012 they made a claim for fire dam... (3 pages)View decision
