We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN1687545
19 Sep 2017 Nationwide Building Society Not upheldBanking and creditMr R complains that Nationwide Building Society has registered a default on his credit file for credit card and current account debts he acquired when suffering from incapacity. He wants the debts written off and the defaults removed. Whilst Mr R is assisted by a thi... (3 pages)View decision -
Decision Reference DRN1906113
5 Aug 2014 Barclays Bank Plc Not upheldBanking and creditMr D complains that Barclays Bank PLC, trading as Barclaycard, will not accept his settlement proposal for the credit card debt that he owes to it. He is being helped with his complaint by his father.backgroundMr D had a credit card debt to Barclaycard that he was unable to repay due ... (2 pages)View decision -
Decision Reference DRN3000472
20 Feb 2014 HSBC Bank plc Not upheldBanking and creditMr N complains that HSBC Bank Plc continued to pursue him for a debt for three years after it agreed that the debt was not his.background A fraudster borrowed money in Mr N’s name from HSBC. As a result of the fraudster’s actions, there was an unpaid debt and HSBC applied a default mar... (2 pages)View decision -
Decision Reference DRN-4507685
8 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4507685 The complaint Miss T complains that Barclays Bank UK PLC trading as Barclaycard gave her incorrect information about regarding her debt. What happened Miss T held an account with Barclaycard which defaulted in 2017 after it fell into arrears and remained unpaid. In 2021 Miss T ... (2 pages)View decision -
Decision Reference DRN6915333
16 Oct 2018 Instant Cash Loans Limited Not upheldBanking and creditMr S complains that Instant Cash Loans Limited, trading as The Money Shop, acted unfairly in selling the outstanding balance of one of his loans to a third party debt collector. backgroundIn 2012 and 2013, Mr S took out four loans with The Money Shop. Mr S didn’t ... (2 pages)View decision -
Decision Reference DRN4629711
15 Jan 2019 Robinson Way Limited Not upheldBanking and creditMr K complains that Robinson Way Limited did not provide him with the information he asked for and took a long time to respond to him.backgroundMr K says that Robinson way failed to provide him with the information he asked for in regard to a debt that it was ask... (2 pages)View decision -
Decision Reference DRN-2422833
2 Feb 2021 Arrow Global Limited UpheldConsumer CreditDRN-2422833 The complaint Mr M complains that Arrow Global Limited (Arrow) pursued him for debts that aren’t his. What happened In 2019 Mr M received a letter about an outstanding debt in relation to someone who has a very similar name. Mr M contacted Arrow to say it was chasing the wrong ... (2 pages)View decision -
Decision Reference DRN9756634
28 Nov 2018 T.B.I. Financial Services Ltd. Not upheldBanking and creditMs M through her solicitor R complains that T.B.I Financial Services Ltd (“TBI”) has acted unfairly and unreasonably by asking her to pay the shortfall debt from her mortgage. She wants the debt written off and compensation.backgroundMs M took out a mortgage with TBI.... (2 pages)View decision -
Decision Reference DRN6297570
22 Jul 2016 Valour Financial Management Limited Not upheldBanking and creditMiss T complains that she is unhappy about a debt management plan (“DMP”) she entered into with Valour Financial Management Limited, (“VFML”).The complaint is brought to this service on Miss T’s behalf by a claims management company. But for ease, I shall refer below to... (3 pages)View decision -
Decision Reference DRN2281030
8 Jul 2014 Pentagon (UK) Limited Not upheldBanking and creditMr H complains that Pentagon (UK) Limited (trading as EuroDebt Financial Services) mis-sold a debt management plan to him because its representative wrongly told him that after three years, all his debts would be written off.backgroundMr H entered into a debt management plan with EuroDebt... (1 page)View decision
