We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
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Decision Reference DRN6576827
15 Aug 2014 Experto Credite Limited Not upheldBanking and creditMr and Mrs H complain that Experto Credite Limited (“Experto”) incorrectly recorded defaults on their credit files. They ask for compensation to be paid for their time and effort in resolving the problem. They also want Experto to make a payment to them which is equal to the amount pai... (3 pages)View decision -
Decision Reference DRN8081530
4 Nov 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs S complain that National Westminster Bank Plc mis-sold a loan to them. It did not treat them fairly, forcing them to agree new loan agreements and sell assets to repay the debt. This affected their health. They ask that NatWest refunds interest, costs ... (3 pages)View decision -
Decision Reference DRN9758542
9 Feb 2016 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs S complain that an authorised representative of Legal & General Partnership Services Limited (“LGPS”) mis-sold an unsuitable mortgage in 2006.backgroundLGPS recommended a new mortgage to Mr and Mrs S in 2006. Mr and Mrs S had an existing eight year int... (3 pages)View decision -
Decision Reference DRN9214599
14 Dec 2018 The Royal Bank of Scotland Plc Not upheldBanking and creditMs L has a number of concerns about the way that The Royal Bank of Scotland Plc (RBS) treated her, including closing her current account. Ms L wants RBS to pay her compensation. backgroundMs L opened a student account with RBS in 1998. She went on to upgrade this a... (3 pages)View decision -
Decision Reference DRN0968847
5 May 2016 Lowell Portfolio I Ltd Not upheldBanking and creditMr C complains that Lowell Portfolio I Ltd (the business) did not carry out sufficient due diligence before pursuing him for a debt that wasn’t his. backgroundMr C says that the business did not undertake due diligence on a debt it received from another entity. He say... (3 pages)View decision -
Decision Reference DRN4576981
27 Apr 2016 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs J complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundIn 2008 L&G made a recommendation to Mr and Mrs J for a remortgage. They say the remortgage increased their... (3 pages)View decision -
Decision Reference DRN3026404
12 Nov 2013 The Royal Bank of Scotland Plc Not upheldBanking and creditMrs and Mr H complain about the debt recovery action taken by The Royal Bank of Scotland plc and its agents. They want the bank to write off their debt and cease further court action.background Following a car accident in late 2010 and the diagnosis of an incurable disease, Mr H has b... (2 pages)View decision -
Decision Reference DRN5721653
13 Aug 2014 National Westminster Bank Plc Not upheldBanking and creditMrs E complains that National Westminster Bank Plc (NatWest) has provided confusing and misleading information about a consolidation loan and it is not willing to help her now she is experiencing difficulties in repaying it.backgroundMrs E had a number of accounts in her personal nam... (3 pages)View decision -
Decision Reference DRN6656397
5 Aug 2019 National Westminster Bank Plc Not upheldInvestment and pensionsThe liquidator of K complains that National Westminster Bank Plc hasn’t paid enough compensation in respect of an interest rate hedging product (IRHP) it sold to K in 2003.(The liquidator has also made a complaint on behalf of a second limited company, which I’ll call ‘N’. A Mr C, who in 2... (7 pages)View decision -
Decision Reference DRN-1438344
21 Aug 2020 Personal Touch Financial Services Ltd Not upheldMortgagesDRN-1438344The complaintMr and Mrs B complain about poor advice and service given to them by an appointed representative of Personal Touch Financial Services Ltd, part of the PRIMIS Mortgage Network. Mr and Mrs B ask for compensation. What happenedMr and Mrs B contacted Personal Touch in N... (3 pages)View decision