We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN6436127
6 Feb 2015 MBNA Limited Not upheldBanking and creditMiss K complains that MBNA Limited won’t honour a settlement agreement reached before her credit card debt was sold on to a third party. backgroundMiss K contacted MBNA when she was experiencing financial difficulties. As a result, MBNA agreed to accept reduced monthly payments and wai... (2 pages)View decision -
Decision Reference DRN4438572
7 Jan 2019 Arrow Global Limited UpheldBanking and creditMr M complains that Arrow Global Limited mishandled an alleged debt it bought from a third party.backgroundMr M had a business loan with a bank I will call H. This was disputed by him some years ago. Arrow bought the loan from H in May 2016 and it had been defau... (2 pages)View decision -
Decision Reference DRN2080135
3 Jun 2020 Santander UK Plc UpheldBanking and creditMrs C complains about Santander UK Plc (“Santander”) in respect of a loan she took on to replace and consolidate other debt. She feels that this loan was mis-sold to her and that she was pressured into taking on a loan at a higher interest rate. backgroundMrs C previously had a loan with S... (3 pages)View decision -
Decision Reference DRN0055358
2 Aug 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr and Mrs G complain that The Royal Bank of Scotland Plc (“RBS”) has treated them unfairly and unreasonably by instructing solicitors to take legal action against them for the full outstanding debt following their failure to pay a bridging loan secured over their pr... (2 pages)View decision -
Decision Reference DRN4552784
27 Dec 2018 Capquest Debt Recovery Limited UpheldBanking and creditMr B complains that Capquest Debt Recovery Limited (Capquest”) are chasing him for a debt he doesn’t owe.backgroundMr B had a debt that was sold to Capquest in 2012. He continued to make payments against the debt through a debt management plan (DMP) managed by a thir... (2 pages)View decision -
Decision Reference DRN5004278
27 Nov 2015 Robinson Way Limited Not upheldBanking and creditMr F complains that Robinson Way Limited contacted him to repay a debt which he is already paying to another debt collection company. He also says the amount outstanding is lower than Robinson Way says it is. He wants compensation for the stress he has been caused... (2 pages)View decision -
Decision Reference DRN-4588170
27 Mar 2024 Lantern Debt Recovery Services Ltd Not upheldConsumer CreditDRN-4588170 The complaint Mr T complains that Lantern Debt Recovery Services Ltd (Lantern) haven’t investigated his complaint about irresponsible lending of a loan and harassment to repay it, from the original lender. What happened Mr T held a loan with a lender, which I’ll refer to as Com... (3 pages)View decision -
Decision Reference DRN6431038
27 Mar 2015 Lloyds Bank PLC Not upheldBanking and creditMr E complains that Lloyds Bank PLC (“the bank”) allowed him to become a victim of identity fraud, and that he should be fully compensated for this.background In 2012 Mr E was chased for debts, which brought him to realise that somebody had stolen his identity and take... (2 pages)View decision -
Decision Reference DRN3709231
16 Oct 2015 MBNA Limited Not upheldBanking and creditMrs G complains that MBNA Limited has unlawfully sold on her credit card debt to a third party and has not complied with the relevant legal requirements to entitle it in law to recover the debt.backgroundMrs G had a credit card account with MBNA. MBNA took Mrs G to c... (3 pages)View decision -
Decision Reference DRN7235221
11 Sep 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs W complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Ltd (“L&G”).backgroundIn 2008 Mr and Mrs W were given advice about re-mortgaging by L&G’s representative.They wanted to reduce ... (5 pages)View decision
