We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
-
Decision Reference DRN-4395944
20 Oct 2023 Vodafone Limited Not upheldConsumer CreditDRN-4395944 The complaint Mr M has complained that Vodafone Limited recorded a default on his credit file in relation to a fixed sum loan agreement he’d taken out to buy a phone. What happened The circumstances of the complaint are well known to both parties. So I’m not going to cover off ... (3 pages)View decision -
Decision Reference DRN6773788
12 May 2014 Liverpool Victoria Friendly Society Limited UpheldPayment protection insurance (PPI)Mr A’s complaint is about the amount of compensation he should receive from Liverpool Victoria Friendly Society Limited (“Liverpool Victoria”). Mr A believes he should receive all of the redress payable directly to him.backgroundMr A took out single premium PPI alongside a personal loan... (2 pages)View decision -
Decision Reference DRN6670707
5 Jul 2013 Lloyds TSB Bank Plc UpheldBanking and creditMr S has complained that Lloyds TSB Bank Plc combined his debts and applied higher interest and charges to the outstanding balance. He also complains that the bank transferred the debt to a debt collection agency which began to chase him for repayment. backgroundOur adjudicator concluded ... (2 pages)View decision -
Decision Reference DRN3234749
18 Dec 2017 Cabot Credit Management Group Limited Not upheldBanking and creditMr P complains Cabot Credit Management Group Limited pursued him for a debt that he said that was unenforceable. He thinks it acted in an inappropriate way when trying to recover the debt from him. Mr P asks for compensation of £7,500.our initial conclusionsOur inve... (2 pages)View decision -
Decision Reference DRN9008145
9 Mar 2018 HSBC Bank plc Not upheldBanking and creditMr T is unhappy his credit card debt with HSBC Bank Plc has been sold to another company. He’s also unhappy HSBC haven't been able to provide a copy of his signed agreement.backgroundIn 2003 Mr T took out a loan with HSBC he says at the same time he was given... (2 pages)View decision -
Decision Reference DRN7662448
7 May 2019 Hoist Finance UK Limited UpheldBanking and creditMr L complains that Hoist Finance UK Limited wrongly pursued him for a debt. He says the debt wasn’t his but he received threatening letters and poor service while trying to deal with this.backgroundMr L says that he was pursued for a debt that wasn’t his. He says ... (3 pages)View decision -
Decision Reference DRN4710252
30 Jan 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs R complain that Legal & General Partnership Services Limited advised them to consolidate a loan and credit card debt into a mortgage and recommended a more expensive mortgage than was necessary. They are assisted in bringing their complaint by a claims management company.b... (2 pages)View decision -
Decision Reference DRN2772360
11 Nov 2014 National Westminster Bank Plc Not upheldBanking and creditMr D complains about the way in which National Westminster Bank plc has handled his loan and current accounts during a period of financial difficulty.backgroundMr D has explained that he found himself unable to meet loan repayments following a dispute with his business partners; they ha... (3 pages)View decision -
Decision Reference DRN-3172527
25 Nov 2021 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3172527 The complaint Mrs C is unhappy that Barclays Bank UK Plc (trading as “Barclaycard”) pursued her for a debt that wasn’t hers. What happened In early 2020 Mrs C was the victim of identify theft. Several different banks contacted her to let her know accounts in her name had been o... (3 pages)View decision -
Decision Reference DRN-4113000
20 Jul 2023 National Westminster Bank Plc UpheldConsumer CreditDRN-4113000 The complaint Miss R complains that National Westminster Bank Plc (NatWest) has made a series of mistakes, which have prevented her from dealing with a debt she has with it. To resolve matters she’d like the bank to refund all the interest and charges it has applied over the la... (4 pages)View decision
