We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69710 results
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Decision Reference DRN-3024912
15 Sep 2021 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3024912 The complaint Mr J complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) lent to him irresponsibly. What happened Mr J had a Barclaycard since 2011. There were a number of limit increases as follows: Date Limit September 2011 £3000 February 2012 £5000 Septemb... (3 pages)View decision -
Decision Reference DRN2859181
8 Jan 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMrs O has complained that Cabot Credit Management Group Limited (‘Cabot’) failed to supply paperwork when requested relating to a debt. Mrs O is also unhappy with the steps Cabot has taken to recover this debt and any costs and charges it has added.Mrs O wants Cabot to cease collection act... (3 pages)View decision -
Decision Reference DRN-2484565
11 Jan 2021 Arrow Global Limited Not upheldConsumer CreditDRN-2484565 The complaint Mr T complains that Arrow Global Limited has been chasing him for a debt which he disputes is his. He wants it to stop collection activities directed at him. What happened Mr T tells us that Arrow has been harassing him in the way it’s trying to collect a debt whi... (3 pages)View decision -
Decision Reference DRN5713231
27 Jan 2020 Gain Credit LLC Not upheldBanking and creditMr C says Gain Credit LLC, trading as Lending Stream, didn’t notify him it had assigned a debt to a third party. He says this matter caused him stress because he had to deal with the third party without prior knowledge of their involvement.backgroundMr C took out a loan with Lending Stream... (2 pages)View decision -
Decision Reference DRN7741802
17 Mar 2015 BISL Limited Not upheldInsurance (excluding PPI)Mr C complains that BISL Limited did not advise a debt recovery agent that his debt had been repaid.background Mr C cancelled his direct debit for his buildings and contents insurance as he had moved house. The policy was subsequently cancelled as a result.BISL sent co... (2 pages)View decision -
Decision Reference DRN5548630
7 Aug 2014 Link Financial Limited Not upheldBanking and creditMr E complains that Link Financial Limited has harassed him over an outstanding debt. It has also given him contradicting advice over whether the debt is to be written off. backgroundMr E had a bank account with a financial provider. The account had an outstanding balance. It was default... (2 pages)View decision -
Decision Reference DRN9024551
11 Jul 2019 Bank of Scotland Plc UpheldBanking and creditMr H complains that Bank of Scotland plc trading as Halifax hasn’t treated him properly in relation to a shortfall debt following the sale of his property in 2008. Mr H would like the debt written off.backgroundMr H and his partner had a mortgage with Halifax. Halifax got an order for poss... (2 pages)View decision -
Decision Reference DRN-5024638
3 Oct 2024 National Westminster Bank Plc Not upheldConsumer CreditDRN-5024638 The complaint Mr G complains that National Westminster Bank Plc led him to believe that his debts had been consolidated into one account, when they had not been, and that as a result he unexpectedly still owes a substantial debt. What happened Mr G had a mortgage, a personal... (3 pages)View decision -
Decision Reference DRN7958800
30 Sep 2016 Butler-Do Ltd Not upheldBanking and creditMs R and her representative are unhappy about the advice she was given by Butler-Do Ltd to enter into a debt management plan. They say it was mis-sold to her and wasn’t the appropriate solution for her situation. She wasn’t told of other free similar services. She... (2 pages)View decision -
Decision Reference DRN5589444
29 Sep 2016 Debt Advisory Line Limited UpheldBanking and creditMr W, represented by a claims management company (CMC), says that the debt management plan (DMP) set up for him by Debt Advisory Line Limited (DAL) was mis-sold. backgroundMr W says that he was mis-sold the DMP and an IVA should have been proposed.The CMC says that Mr... (2 pages)View decision
