We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70772 results
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Decision Reference DRN-2806292
2 Dec 2021 Barclays Bank Plc Not upheldConsumer CreditDRN-2806292 The complaint Mr T complains that Barclays Bank Plc sold his Barclaycard debt to a company, P, which he believes is profiting from the transaction. What happened Mr T had a Barclaycard but was struggling to make payments in line with the agreed terms. In August 2016, when Mr T ... (2 pages)View decision -
Decision Reference DRN6786164
25 Sep 2013 Hillesden Securities Limited Not upheldBanking and creditMr B complains that Hillesden Securities Limited harassed him for a debt that it knew to be statute barred.background Mr B defaulted on a credit card account in May 2003. Hillesden held the account from June 2003 but had no contact with Mr B until June 2009. When Hillesden finally con... (2 pages)View decision -
Decision Reference DRN4958564
24 Mar 2017 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr L complains that Harrington Brooks (Accountants) Limited sold him a Debt Management Plan (DMP) when they should have sold him an Individual Voluntary Arrangement (IVA). He also says that they should have advised him that similar plans were available free of charge ... (2 pages)View decision -
Decision Reference DRN-2496995
12 Jan 2021 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-2496995 The complaint Mr D complains that Vanquis Bank Limited sold his credit card debt fraudulently and the Notice of Assignment (NOA) was signed by a person who doesn’t work at Vanquis and so he believes it was forged. What happened In November 2019 Mr D complained to Vanquis that h... (3 pages)View decision -
Decision Reference DRN3306885
6 Mar 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMs A and Mr F complain that a mortgage recommended by Legal & General Partnership Services Limited wasn’t suitable. Ms A and Mr F are represented by a solicitor, which I’ll refer to as the representative. They ask for compensation.backgroundIn December 2006 Legal &... (3 pages)View decision -
Decision Reference DRN8360780
17 Apr 2015 The Debt Dissolver Ltd UpheldBanking and creditMr M has complained that The Debt Dissolver Ltd did not correctly distribute the payments he made to it under a debt management plan. Further, it has not responded to any of his concerns regarding this.backgroundMr M explained he has been making payments to The ... (2 pages)View decision -
Decision Reference DRN0357954
31 Jan 2014 Marlin Financial Services Limited Not upheldBanking and creditMr A complains that Marlin Financial Services Limited pursued him for an invalid debt, refused to deal with his representative and failed to comply with regulations.backgroundIn November 2012 Mr A’s overdraft debt that had already defaulted was assigned to a third party company by the... (2 pages)View decision -
Decision Reference DRN0387889
25 Mar 2014 Money Debt And Credit Limited Not upheldBanking and creditMr E complains that the individual voluntary arrangement (IVA) he has with Money Debt And Credit (Financial Services) Ltd was wrongly sold.backgroundMr E entered into an IVA with Money Debt and Credit, on the basis that all of his creditors were included in the arrangement. He late... (1 page)View decision -
Decision Reference DRN4759804
6 Nov 2014 PayPal Sarl & Cie, SCA UpheldBanking and creditMr G complains that PayPal Sarl & Cie, SCA unfairly limited his account because of a linked account holding a debt that he considers to be unenforceable.backgroundMr G had an account with PayPal. Following a refund from it after a buyer dispute, that account had an outstanding bal... (2 pages)View decision -
Decision Reference DRN2870394
15 Nov 2017 Nationwide Building Society Not upheldBanking and creditMs R complains that Nationwide Building Society (“Nationwide”) is seeking to recover a debt from her which she says is statute barred and so irrecoverable. Ms R is assisted in bringing her complaint by her legal representatives.backgroundIn 1999 Ms R took a loan with ... (2 pages)View decision
