We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69943 results
-
Decision Reference DRN-4263558
23 Aug 2023 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-4263558 The complaint Ms C has complained that Link Financial Outsourcing Limited are pursuing her for a debt which she feels they haven’t sufficiently proven she owes. What happened Both sides are most familiar with the case, so I’ll summarise things in brief. This complaint surrounds... (3 pages)View decision -
Decision Reference DRN1138532
20 Dec 2016 HSBC Bank plc Not upheldBanking and creditMr S complains that HSBC Bank Plc has recorded incorrect information on his credit file. He says a store card debt should’ve been added earlier than it actually was. background HSBC said Mr S had a previous loan which he defaulted on which was registered with the credit... (2 pages)View decision -
Decision Reference DRN5972443
12 Apr 2016 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr D is unhappy that Capital One (Europe) plc used his payment protection insurance (PPI) refund towards his credit card account. backgroundMr D took out a credit card with PPI. When Mr D fell behind on the repayments, he came to an agreement with Capital One to settle... (2 pages)View decision -
Decision Reference DRN3653866
29 Mar 2017 MBNA Limited Not upheldBanking and creditMr T complains that MBNA Limited has not treated him fairly, in that it sold his debt to a third party earlier than he had expected, and without telling him, as it had said it would do. He would like MBNA to buy the debt back from the third party and allow him to... (2 pages)View decision -
Decision Reference DRN2809446
12 Mar 2015 Lloyds Bank PLC Not upheldBanking and creditMr A complains that Lloyds Bank plc wrongly held him liable for a loan taken out in his name by his former partner.backgroundMr A held a joint Lloyds current account with his partner, Ms B. Following an online loan application, Lloyds granted a loan in Mr A’s name and the proceeds of the... (2 pages)View decision -
Decision Reference DRN3613338
7 Jun 2013 MBNA Limited Not upheldBanking and creditMrs D complains that she sent a cheque for £150 to MBNA Limited in full and final settlement of her outstanding debt to it. MBNA disagrees and has pursued her for the outstanding balance - £335.84 - owed by Mrs D.backgroundMrs D sent a cheque for £150 to MBNA. Her cheque was accom... (2 pages)View decision -
Decision Reference DRN-5004295
16 Oct 2024 RESOLVECALL LIMITED Not upheldConsumer CreditDRN-5004295 The complaint Mr B has complained about RESOLVECALL LIMITED’s contact regarding a debt. What happened This complaint surrounds a mail order account. The debt owner asked Resolvecall to collect the debt on their behalf. Resolvecall are a regulated debt collection agency. Reso... (3 pages)View decision -
Decision Reference DRN8926548
10 Jan 2014 MKDP LLP Not upheldBanking and creditMr B complains that MKDP LLP is pursuing him for a debt, but has failed to provide him with necessary information about that.background In 2008 Mr B took out a loan with another business which I shall call C. In 2010, when Mr B had significant arrears on the account, C sold the debt t... (2 pages)View decision -
Decision Reference DRN-2404083
24 Mar 2021 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-2404083 The complaint Miss C complains that Shop Direct Finance Company Limited (SDFC) didn’t treat her fairly when she experienced financial difficulties. Miss C is represented by Mrs G, but for the purpose of this decision I have referred to Miss C throughout. What happened Miss C go... (4 pages)View decision -
Decision Reference DRN9756634
28 Nov 2018 T.B.I. Financial Services Ltd. Not upheldBanking and creditMs M through her solicitor R complains that T.B.I Financial Services Ltd (“TBI”) has acted unfairly and unreasonably by asking her to pay the shortfall debt from her mortgage. She wants the debt written off and compensation.backgroundMs M took out a mortgage with TBI.... (2 pages)View decision
