We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN-2574368
25 Mar 2021 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-2574368 The complaint Mr V complains that a default was registered by National Westminster Bank Plc (NatWest) What happened Mr V had an account from NatWest since 2006 when he was a student. In October 2017, his balance was £1089.76 debit. A default notice was issued, and a default reg... (2 pages)View decision -
Decision Reference DRN7136469
18 May 2016 Drydens Limited Not upheldBanking and creditMr R complains that Drydens Limited, trading as Drydens Fairfax Solicitors, (“DL”) is unfairlypursuing him for a debt. He says that the debt is statute barred because the mortgage lenderhadn’t contacted him within 12 years.backgroundMr R was the owner of a property ... (4 pages)View decision -
Decision Reference DRN-3344029
1 Mar 2022 National Westminster Bank Plc UpheldConsumer CreditDRN-3344029 The complaint Mr M complains that National Westminster Bank Plc (NatWest) marked his credit file with missed payments for his personal loan and transferred his current account debt and personal loan to a debt collection agency (DCA). What happened Mr M had a current account and... (5 pages)View decision -
Decision Reference DRN-4150693
13 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4150693 The complaint Mr O complains National Westminster Bank Plc (“NatWest”) closed his accounts without explanation. Mr O also complains NatWest failed to properly support him in paying off his overdraft debt and registered a default against him. Mr O wants compensation for the dist... (4 pages)View decision -
Decision Reference DRN3202647
25 Oct 2013 MBNA Limited Not upheldBanking and creditMr J is unhappy that his request to have his credit card debt written off was declined by MBNA Limited and a confusing counter offer made by it. Mr J is suffering from cancer and is unhappy that MBNA did not respond to his correspondence.background Mr J has held a credit card with MBNA si... (2 pages)View decision -
Decision Reference DRN2203416
29 Nov 2018 BW Legal Services Limited Not upheldBanking and creditMr C complains about the actions of BW Legal Services Limited (“BWL”) in seeking to recover a debt from him on behalf of a client.backgroundMr C says BWL shouldn’t be chasing him for the debt while his complaint about the original lending is being considered. And h... (2 pages)View decision -
Decision Reference DRN-3467683
27 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3467683 The complaint W is a limited company of which Mr C is a director. He brings the complaint on W’s behalf. The complaint is that National Westminster Bank Plc (NatWest) has debited the company account without the proper authority to do so. What happened A cheque for £8,336.62 was... (3 pages)View decision -
Decision Reference DRN7725839
6 Aug 2019 Shoosmiths LLP Not upheldBanking and creditMr C complains that Shoosmiths LLP have been chasing him for a debt he doesn’t believe he owes. backgroundMr C took out a personal loan from Lender A in 2005. Mr C says he’d taken out loans with Lender A prior to this too. The 2005 loan fell into arrears and Lender A started its recovery a... (2 pages)View decision -
Decision Reference DRN8181424
5 Oct 2015 Barclays Bank Plc UpheldBanking and creditMr D says Barclays Bank Plc is acting unfairly by refusing to remove a default from his credit file.background In 2000 Mr D opened an Egg credit card but Barclays took over the account in late-2011. For ease, I’ll call the business “Barclays” throughout the rest of t... (4 pages)View decision -
Decision Reference DRN2757113
22 Feb 2017 TSB Bank plc Not upheldBanking and creditMr C complains that TSB Bank plc sold his credit card debt to a debt collection agency.background Mr C lost his job and fell into financial difficulties. He had a significant credit card debt and in June 2016 entered into an arrangement with the bank to pay £5 per... (1 page)View decision
