We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69943 results
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Decision Reference DRN4001310
1 Feb 2018 Lloyds Bank PLC Not upheldBanking and creditMr W complains about the way Lloyds Bank PLC (Lloyds) has dealt with his current account. backgroundMr W complains about three key areas. These are set out below. To put things right, Mr W wants an apology and compensation from Lloyds.current account debt Mr W says Lloyds told him in 2014 ... (3 pages)View decision -
Decision Reference DRN9529343
9 Apr 2014 Marks & Spencer Financial Services plc Not upheldBanking and creditMrs T complains that Marks & Spencer Financial Services Plc trading as M&S Bank did not treat her positively and sympathetically when she told it she was in financial difficulties with debt on her credit card account. She believes it misled her about the options available to her.... (2 pages)View decision -
Decision Reference DRN5945345
7 Jul 2015 The On-Line Partnership Limited UpheldBanking and creditMiss P complains that The On-Line Partnership Limited mis-sold her a mortgage. The complaint is brought on her behalf by a solicitor.backgroundWhen Miss P wanted to re-mortgage she sought advice from The On-Line Partnership. It recommended a two year fixed rate inter... (2 pages)View decision -
Decision Reference DRN-5013765
23 Sep 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5013765 The complaint Mr F complains that NewDay Ltd trading as Pulse sold his debt to a third party whilst he was in a payment plan. What happened Mr F held a Pulse Mastercard (formerly Amazon Classic Mastercard) with NewDay. In November 2021 Mr F contacted NewDay and told them he ... (2 pages)View decision -
Decision Reference DRN9650226
5 Jan 2015 Bank of Scotland Plc Not upheldBanking and creditMr F complains Bank of Scotland plc should write off a debt as it is now unenforceable because it is statute barred.backgroundMr F took out a loan with a business for which Bank of Scotland is responsible. He says he was then involved in an accident as a result of which he was no long... (1 page)View decision -
Decision Reference DRN7382973
4 Sep 2015 MKDP LLP Not upheldBanking and creditMr G complains that MKDP LLP (MKDP) is unfairly trying to recover a debt from him. He says it hasn’t provided information he asked for about a debt it is trying to recover. He wants MKDP to stop what he thinks is its illegal activities, remove the debt from his cr... (4 pages)View decision -
Decision Reference DRN3748277
2 Jul 2013 HSBC Bank plc UpheldPayment protection insurance (PPI)summary of complaintThis complaint concerns two single premium payment protection insurance (PPI) policies purchased in connection with two unsecured loans obtained in 2001 and 2005 with HSBC Bank Plc.background to complaintMiss A purchased two single premium PPI policies in connection ... (3 pages)View decision -
Decision Reference DRN3323785
16 Nov 2016 Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr F is complaining about the amount of compensation Bank of Scotland plc (trading as Halifax) has paid him for mis-selling a payment protection insurance (PPI) policy.background In 1989 Mr F took out a PPI policy alongside a credit card. In 2013 Mr F complained to Hal... (4 pages)View decision -
Decision Reference DRN2919637
16 Oct 2014 WDFC UK Limited UpheldBanking and creditMiss D complains about a loan from WDFC UK Limited trading as Wonga.com (“Wonga”). Miss D says she repaid Wonga but was then pursued for the same debt by a debt collection company more than two years later, and paid it a second time. Miss D wants a refund and compensation from Wonga... (3 pages)View decision -
Decision Reference DRN2912827
9 Dec 2015 Santander UK Plc Not upheldPayment protection insurance (PPI)Miss F has complained that she was mis-sold a payment protection insurance (“PPI”) policy by Santander UK Plc (“Santander”), trading as Alliance and Leicester.backgroundMiss F took out a loan through Alliance and Leicester in 2001 and at the same time took out a PPI ... (2 pages)View decision
