We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69943 results
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Decision Reference DRN5072176
22 Jan 2015 Cabot Financial (Europe) Limited Not upheldBanking and creditMr D complains about a debt which Cabot Financial (Europe) Limited is asking him to repay. backgroundIn summary, Mr D says that he does not acknowledge the debt, and that Cabot has not provided sufficient evidence to show that it is his debt or that it is entitled to seek repayment fro... (3 pages)View decision -
Decision Reference DRN9978992
23 May 2014 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs C complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (Legal & General). backgroundMr and Mrs C approached an appointed representative Legal & General in 2008 with a view to consolidating thei... (2 pages)View decision -
Decision Reference DRN3691444
6 Mar 2014 Robinson Way Limited UpheldBanking and creditMrs D complains that Robinson Way Limited is asking her to pay a debt that she does not owe. Mrs D wants Robinson Way to apologise and pay her compensation for the distress and inconvenience she has suffered.backgroundMrs D says that she received a letter from Robinson Way in 2013 and co... (1 page)View decision -
Decision Reference DRN4824845
30 Mar 2015 1st Credit Limited UpheldBanking and creditMr C has complained that 1st Credit Limited continued to ask him for payment of a debt when he believes this was not enforceable.backgroundIn June 2014 1st Credit contacted Mr C asking him to repay £14,818.08. This was a debt they’d bought from the original credit card... (2 pages)View decision -
Decision Reference DRN4163008
4 Nov 2015 HFC Bank Limited Not upheldPayment protection insurance (PPI)Ms M’s complaint is about the mis-sale of two payment protection insurance (PPI) policies and the way HFC Bank Limited has used the compensation it offered to put this right.backgroundIn 2013, HFC agreed to uphold Ms M’s complaint that PPI had been mis-sold on ... (2 pages)View decision -
Decision Reference DRN7325410
7 Jan 2016 Legal & General Partnership Services Limited Not upheldBanking and creditMr H and Miss P complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundMr H and Miss P took advice from L&G about their mortgage. Following that advice they re-mortgaged, ta... (2 pages)View decision -
Decision Reference DRN6137794
9 Jan 2019 National Westminster Bank Plc Not upheldBanking and creditMr B is unhappy with National Westminster Bank Plc’s decision to close his account. He’s also unhappy they transferred his debt to a debt collection agency on the closure of the account. And Mr B feels Nat West discriminated against him due to his race.backgroundMr B... (2 pages)View decision -
Decision Reference DRN2515899
2 Apr 2020 Totemic Limited Not upheldBanking and creditMr G complains Totemic Limited trading as Payplan (“Payplan”) withdrew his Debt Management Plan (“DMP”) without notice.backgroundMr G brought his complaint to us as he was unhappy with the response he’d received from Payplan to his concerns. Payplan told him he was well within his rights t... (3 pages)View decision -
Decision Reference DRN4357401
23 Nov 2015 Lowell Financial Ltd Not upheldBanking and creditMr B complains that Lowell Financial Ltd is harassing him for payment and has been taking payments that he hasn’t authorised.backgroundMr B says that Lowell bought his debt form the original owner and then took him to court and a county court judgement was made requi... (2 pages)View decision -
Decision Reference DRN3757464
19 Nov 2015 Lloyds Bank PLC Not upheldBanking and creditMr P complains that Lloyds Bank plc was unable to provide adequate details of accounts he has. backgroundSince 2000 (or earlier) Mr P has made monthly payments to pay off money owed on three credit card or loan accounts. In 2015 he asked Lloyds for details of the a... (2 pages)View decision
