We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69943 results
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Decision Reference DRN-3982733
22 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3982733 The complaint Mr S complains Barclays Bank UK PLC trading as Barclaycard won’t let him make a payment to clear one of his credit card accounts. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant ele... (8 pages)View decision -
Decision Reference DRN4889366
11 Sep 2019 Arrow Global Limited Not upheldBanking and creditMrs T has complained that Arrow Global Limited (‘AGL’) failed to supply paperwork when requested relating to a debt. Mrs T is also unhappy with the steps AGL has taken to recover this debt and any costs and charges it has added.Mrs T wants the balance of the debt to be either written off o... (3 pages)View decision -
Decision Reference DRN-4886788
28 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4886788 The complaint Mrs O complains that Monzo Bank Ltd unfairly transferred a debt to a collection agency that she says isn’t owed by her. What happened In 2020 Mrs O raised a dispute with Monzo after experiencing difficulties with an automated teller machine (ATM) cash withdrawa... (3 pages)View decision -
Decision Reference DRN1057771
7 Aug 2017 Lloyds Bank PLC Not upheldBanking and creditMr M complains that Lloyds Bank PLC is pursuing him for a credit card debt he does not owe. He wants the bank to acknowledge he does not owe it.backgroundMr M applied for a credit card with Lloyds in May 2005 and completed a balance transfer from another bank at the... (2 pages)View decision -
Decision Reference DRN-3655351
2 Feb 2023 MBNA Limited Not upheldBanking and PaymentsDRN-3655351 The complaint Mr C complains that MBNA Limited have not treated him with forbearance when his credit card account was in persistent debt. What happened Mr C says MBNA repeatedly refused to reduce his credit card account interest rate to 0% while he was in persistent debt and he... (3 pages)View decision -
Decision Reference DRN1715071
3 Feb 2020 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)ComplaintMr T is complaining that National Westminster Bank Plc (“NatWest”) has used the compensation it offered for the mis-selling of a payment protection insurance (“PPI”) policy attached to his credit card, to reduce his outstanding debt.BackgroundIn 2018, Mr T complained to NatWest ab... (3 pages)View decision -
Decision Reference DRN1095319
22 Feb 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr and Mrs K complain that Cabot Credit Management Group Limited added additional charges to their debt after acquiring it from the original debt provider.backgroundMr and Mrs K say that they have a debt that was subject to a court judgement and so they thought it... (3 pages)View decision -
Decision Reference DRN6026382
8 Jul 2016 Robinson Way Limited UpheldBanking and creditMr C complains that Robinson Way Limited pursued him for a debt that wasn’t his.backgroundIn January 2015 the previous owner of the debt allocated it to Mr C’s address in error. Mr C called later the same month to deny the debt was his, but declined to go thro... (1 page)View decision -
Decision Reference DRN-2333185
9 Dec 2020 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-2333185 The complaint Miss N complains that Cabot Credit Management Group Limited is chasing her for a debt which she disputes its entitled to collect from her. She wants it to cease collection activity and provide her with the information she’s requested. What happened Miss N tells u... (4 pages)View decision -
Decision Reference DRN1042585
4 Oct 2018 Cheltenham & Gloucester plc Not upheldBanking and creditMr and Mrs S complain that Cheltenham & Gloucester plc (“C & G”) mis-sold them further advances under their mortgage to them when this wasn’t suitable to meet their needs. They want matters put right. backgroundMr and Mrs S had an interest only mortgage with ... (2 pages)View decision
