We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69943 results
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Decision Reference DRN1057771
7 Aug 2017 Lloyds Bank PLC Not upheldBanking and creditMr M complains that Lloyds Bank PLC is pursuing him for a credit card debt he does not owe. He wants the bank to acknowledge he does not owe it.backgroundMr M applied for a credit card with Lloyds in May 2005 and completed a balance transfer from another bank at the... (2 pages)View decision -
Decision Reference DRN8805560
11 Mar 2018 Arrow Global Limited Not upheldBanking and creditMr G complains that Arrow Global Limited holds inaccurate information about him and has pursued him for a debt which doesn’t exist.backgroundArrow Global purchased Mr G’s managed loan debt from HSBC. The balance at the date of purchase was £438.20.Mr G says that Arr... (2 pages)View decision -
Decision Reference DRN-3982733
22 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3982733 The complaint Mr S complains Barclays Bank UK PLC trading as Barclaycard won’t let him make a payment to clear one of his credit card accounts. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant ele... (8 pages)View decision -
Decision Reference DRN9718128
26 Feb 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs S complain that the advice they received from an appointed representative of Legal & General Partnership Services Limited was unsuitable. In particular, they complain that the adviser:- contacted them by making an unsolicited marketing call;- did not properly consider the... (3 pages)View decision -
Decision Reference DRN-2633416
26 Feb 2021 Arrow Global Limited UpheldConsumer CreditDRN-2633416 The complaint Mr B complains that Arrow Global Limited is attempting to collect a debt that he was told had been written off. What happened The background to this complaint and my initial conclusions were set out in my provisional decision dated 26 January 2021. In my provision... (3 pages)View decision -
Decision Reference DRN1095319
22 Feb 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr and Mrs K complain that Cabot Credit Management Group Limited added additional charges to their debt after acquiring it from the original debt provider.backgroundMr and Mrs K say that they have a debt that was subject to a court judgement and so they thought it... (3 pages)View decision -
Decision Reference DRN-2495642
18 Feb 2021 Lowell Portfolio I Ltd Not upheldBanking and PaymentsDRN-2495642 The complaint Miss M complains Lowell Portfolio I Ltd haven’t refunded money relating to a debt with them she says they should. What happened Miss M had a debt with a bank, who I’ll call Bank A, which Lowell bought. In March 2020 Bank A wrote to Miss M saying they’d completed a... (2 pages)View decision -
Decision Reference DRN1042585
4 Oct 2018 Cheltenham & Gloucester plc Not upheldBanking and creditMr and Mrs S complain that Cheltenham & Gloucester plc (“C & G”) mis-sold them further advances under their mortgage to them when this wasn’t suitable to meet their needs. They want matters put right. backgroundMr and Mrs S had an interest only mortgage with ... (2 pages)View decision -
Decision Reference DRN1708080
9 Sep 2016 Blue Finance Management Limited Not upheldBanking and creditMrs P complains that her debt management plan was mis sold and subsequently mis managed by Blue Finance Management Limited, trading as Debt Plan Direct.background In March 2014 Mrs P entered into a debt management plan (DMP) with Debt Plan Direct. She made payments ... (2 pages)View decision -
Decision Reference DRN-3380861
21 Jun 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3380861 The complaint Ms F complains about AvantCredit of UK, LCC (“AC”) and their decision to provide her with a high-interest loan which she was unable to afford. What happened In February 2017, Ms F applied for a high-interest loan with AC. This application was approved, and Ms F wa... (4 pages)View decision
