We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70772 results
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Decision Reference DRN6696977
19 Dec 2014 MKDP LLP Not upheldBanking and creditMr H complains that MKDP LLP is trying to recover a debt from an old loan agreement. He says he should not be responsible for the outstanding balance.backgroundMr H took out a loan with a creditor in 2010. The loan account was later transferred to MKDP, who attempted to recover £1,147.5... (1 page)View decision -
Decision Reference DRN3759398
27 Feb 2014 Santander UK Plc UpheldBanking and creditMrs E complains that Santander UK Plc has gone back on its communication to her that a debt owed by her deceased husband (Mr E) would be written off, and has passed the debt to a collection agency without warning her. She remains unhappy with the bank’s response and wants to see a change ... (2 pages)View decision -
Decision Reference DRN4309469
25 Aug 2015 Haydon Associates Debt Management Consultants Ltd UpheldBanking and creditMs W complains that Haydon Associates Debt Management Consultants Ltd t/a Resolve (“Resolve”) gave her poor advice, causing her debts to increase rather than decrease.backgroundIn 2013 Ms W entered into a debt management plan (“the plan”) with Resolve. She did this follo... (2 pages)View decision -
Decision Reference DRN5627773
14 Feb 2014 Welcome Financial Services Limited UpheldBanking and creditMr G complains that Welcome Financial Services Limited is pursuing him for a debt that he considers to be statute barred.backgroundMr G bought a car in 2004, financed by a hire purchase agreement with Welcome Financial Services. Mr G says the car needed many different repairs which Welco... (3 pages)View decision -
Decision Reference DRN8748129
17 Apr 2014 Arrow Global Limited UpheldBanking and creditMrs Q complains that Arrow Global Limited wrongly pursued her for a debt which she says she does not owe. She says the business listed a default on her credit file, causing her financial loss, distress and inconvenience, which she would like to be compensated for. backgroundIn January 1... (2 pages)View decision -
Decision Reference DRN5251837
3 Mar 2015 Rossendales Collect Limited UpheldBanking and creditMr and Mrs A, represented by Miss B, complain that Rossendales Collect Limited (the business) chased them for a debt which they do not recall accruing.backgroundIn November 2013, Mr A was contacted by the business explaining that it had been appointed as the debt collector for a clie... (2 pages)View decision -
Decision Reference DRN-4222296
14 Aug 2023 Freemans Plc Not upheldConsumer CreditDRN-4222296 The complaint Mrs Y has complained Freemans plc, trading as Curvissa, is asking her to repay a debt she says isn’t hers. What happened Mrs Y’s husband was ill for some time, and she was his carer. During this period she set up a direct debit to pay for a debt with a third-party... (2 pages)View decision -
Decision Reference DRN4629711
15 Jan 2019 Robinson Way Limited Not upheldBanking and creditMr K complains that Robinson Way Limited did not provide him with the information he asked for and took a long time to respond to him.backgroundMr K says that Robinson way failed to provide him with the information he asked for in regard to a debt that it was ask... (2 pages)View decision -
Decision Reference DRN2515899
2 Apr 2020 Totemic Limited Not upheldBanking and creditMr G complains Totemic Limited trading as Payplan (“Payplan”) withdrew his Debt Management Plan (“DMP”) without notice.backgroundMr G brought his complaint to us as he was unhappy with the response he’d received from Payplan to his concerns. Payplan told him he was well within his rights t... (3 pages)View decision -
Decision Reference DRN8628429
31 Jul 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr D is unhappy that Lloyds TSB Bank Plc contacted a third party debt collector and disclosed information about him. He complains that Lloyds TSB provided this information after obtaining it incorrectly. background Mr D is unhappy that a debt collector contacted a third party and gave the... (1 page)View decision
