We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
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Decision Reference DRN3855738
29 Jan 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs M complain that an authorised representative of Legal & General Partnership Services Limited mis-sold a mortgage to them. They ask for compensation. Mr and Mrs M are represented by a firm of solicitors. background Legal & General recommended an interest... (3 pages)View decision -
Decision Reference DRN7065192
5 Sep 2013 Nationwide Building Society Not upheldBanking and creditMrs G complains that Nationwide Building Society has not responded correctly to a previous decision by the Financial Ombudsman Service. The decision required Nationwide to refund current account charges and interest. She is also unhappy that a payment of £51.54 has not been applied.... (2 pages)View decision -
Decision Reference DRN2863676
2 Aug 2016 Cheque Centres Limited Not upheldBanking and creditMr C complains that Cheque Centres Limited gave him unaffordable payday loans. He wants a refund of his interest and charges made and entries on his credit file to be removed.backgroundMr C said Cheque Centres Limited gave him payday loans in 2011 when he was in fin... (2 pages)View decision -
Decision Reference DRN6015798
8 Nov 2013 Lowell Portfolio I Ltd Not upheldBanking and creditMr R complains that Lowell Portfolio I Ltd failed to update his credit file promptly when he settled a debt, resulting in a mortgage application being declined.background Mr R had a debt with a third party bank. This debt was sold to Lowell in August 2011, however Lowell did not take c... (2 pages)View decision -
Decision Reference DRN2600662
2 Aug 2019 Paragon Finance Plc Not upheldBanking and creditMrs L complains that Paragon Finance Plc, trading as Idem Servicing (“Idem”), shouldn’t be chasing her for a debt because she thinks it’s unenforceable in court. She’s also unhappy they’ve placed a default on her credit file.backgroundMrs L’s credit card debt was bought by Idem in 2012. Sh... (2 pages)View decision -
Decision Reference DRN-4068181
29 Jul 2023 Arrow Global Limited UpheldConsumer CreditDRN-4068181 The complaint Mr G complains about how Arrow Global Limited has dealt with his account. What happened Mr G makes a number of complaints about the management of his account which are well known to the parties. In summary he says Arrow has mismanaged his account and has caused hi... (2 pages)View decision -
Decision Reference DRN-2351401
17 Dec 2020 PayPal Europe Sarl & Cie, SCA UpheldBanking and PaymentsDRN-2351401 The complaint Mr A has complained that PayPal Europe Sarl & Cie, SCA (PayPal) say that he owes them £2,450. He disputes this. What happened In January 2020, Mr A bought a service from a supplier for £2,450. His credit card account was debited through PayPal. He was unhappy ... (3 pages)View decision -
Decision Reference DRN8284582
3 Jul 2020 Arrow Global Limited Not upheldBanking and creditMr N complains that Arrow Global Limited is unfairly chasing him for a debt. This complaint has been brought on his behalf by a professional representative.backgroundMr N entered into a credit agreement with a third party. This agreement was transferred to Arrow in December 2011. And Arrow... (3 pages)View decision -
Decision Reference DRN1377339
29 Nov 2019 PRA Group (UK) Limited Not upheldBanking and creditMrs A complains about the service that she’s received from PRA Group (UK) Limited in connection with her credit card debt. backgroundMrs A had a credit card debt with a credit card provider of £3,598.74 that was assigned to a third party in August 2012 and then to PRA Group in January 2015... (3 pages)View decision -
Decision Reference DRN9070349
25 Jan 2018 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr D is unhappy with how National Westminster Bank Plc (NatWest) has resolved his complaint about a payment protection insurance (‘PPI’) policy attached to his credit card.backgroundMr D took out a credit card with NatWest in 2003. Mr D also had a PPI policy on t... (2 pages)View decision
