We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70868 results
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Decision Reference DRN3789832
5 Dec 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr A has complained Harrington Brooks (Accountants) Limited, trading as Harrington Brooks Debt Management, didn’t advise him properly when he started his debt management plan. He feels a Debt Relief Order would have been more appropriate.Mr A is represented by a claims m... (2 pages)View decision -
Decision Reference DRN5090048
19 Sep 2013 Barclays Bank Plc Not upheldBanking and creditMrs N complains that she was contacted by Barclays Bank PLC’s debt collector in relation to a debt owed by her ex-husband. She is unhappy with the compensation offered by the bank and would like the bank to repay the amount she paid to clear her husband’s debt.backgroundMrs N held a j... (2 pages)View decision -
Decision Reference DRN9674814
6 Jan 2016 Hiscox Underwriting Limited Not upheldInsurance (excluding PPI)Mr and Mrs D complain Hiscox Underwriting Limited unfairly cancelled their household insurance and refused to pay their claim.backgroundMr and Mrs D took out household insurance with Hiscox in 2007. This renewed a number of times. In 2012 they made a claim for fire dam... (3 pages)View decision -
Decision Reference DRN2836648
28 Jul 2017 B2B Loans & Mortgages Limited Not upheldBanking and creditMr and Mrs L complain that B2B Loans & Mortgages Limited (“Y3S”) didn’t follow their instructions and repaid the wrong debt using money borrowed for loan consolidation. They also are unhappy about how long the application took, the number of surveyor reports, tha... (2 pages)View decision -
Decision Reference DRN1365589
30 Sep 2015 Barclays Bank Plc UpheldBanking and creditMr J is unhappy that Barclays Bank PLC is asking him to repay a debt he says was caused by his ex-wife’s spending.background Mr J has a current account with Barclays. The account was originally in his name only. But in 2005, Mr J’s wife – now ex-wife - was added t... (4 pages)View decision -
Decision Reference DRN4406675
30 Sep 2015 Liverpool Victoria Friendly Society Limited Not upheldPayment protection insurance (PPI)Mr W’s complaint is about mis-sale of a payment protection insurance (PPI) policy and the way Liverpool Victoria Friendly Society Limited (Liverpool Victoria) plans to use the compensation it has offered to put this right.backgroundMr W complained that Liverpool Vict... (2 pages)View decision -
Decision Reference DRN-2489317
8 Mar 2021 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-2489317 The complaint Mr T complains about Capital One (Europe) plc (“Capital One”) in relation to its decision to issue him with a credit card. He believes that the lending was irresponsible, and he wants Capital One to refund him the interest he has paid on his debt. What happened In... (2 pages)View decision -
Decision Reference DRN-2831555
9 Aug 2021 Oakbrook Finance Limited Not upheldConsumer CreditDRN-2831555 The complaint Miss B complains that Oakbrook Finance Limited trading as Likely Loans (Likely Loans) provided lending to her which was unaffordable and irresponsible. She says that she had significant debt at the time of the lending. What happened In January 2017 Miss B applied ... (3 pages)View decision -
Decision Reference DRN3759398
27 Feb 2014 Santander UK Plc UpheldBanking and creditMrs E complains that Santander UK Plc has gone back on its communication to her that a debt owed by her deceased husband (Mr E) would be written off, and has passed the debt to a collection agency without warning her. She remains unhappy with the bank’s response and wants to see a change ... (2 pages)View decision -
Decision Reference DRN4403860
18 Jul 2018 Tesco Personal Finance PLC Not upheldBanking and creditMr L complains that a debt collection agency is asking him to pay money owed to Tesco Personal Finance Plc trading as Tesco Bank. But he says he doesn’t owe any money to Tesco Bank. And he complains about the way he’s been treated.To settle matters he’d like Tesco B... (4 pages)View decision
