We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70898 results
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Decision Reference DRN3784140
29 Oct 2018 Home Retail Group Card Services Limited Not upheldBanking and creditMs S complains about charges applied to her account with Home Retail Group Card Services Limited.backgroundMs S is unhappy because Home Retail Group refunded incorrect charges to her account to offset her outstanding balance instead of sending her a cheque.In 2017, whilst... (2 pages)View decision -
Decision Reference DRN7590272
18 Jul 2017 Lloyds Bank PLC Not upheldBanking and creditMr D complains about the action taken by Lloyds Bank PLC to recover an outstanding amount.backgroundMr D previously held some loans and a bank account with Lloyds. The bank have been trying to recover the outstanding balance since 2001.Mr D is unhappy that he has been th... (2 pages)View decision -
Decision Reference DRN0329103
10 May 2013 Barclays Bank Plc Not upheldBanking and creditMs F complains Barclays put a charge on the late Mr E’s property – and will not remove the charge even though the debt has been repaid.Ms F is the beneficiary of Mr E’s estate. Mr E’s executors gave her permission to bring a complaint to us on behalf of his estate.backgroundMr E’s exec... (2 pages)View decision -
Decision Reference DRN9853591
15 Nov 2016 Bank of Scotland Plc Not upheldBanking and creditMiss C complains that Bank of Scotland plc (trading as Halifax) sold her credit card debt to a third party without telling her. She also says her original credit card application is fraudulent.background Miss C took out a Halifax credit card in June 2003. She says ... (2 pages)View decision -
Decision Reference DRN8201333
8 Nov 2018 Kapama Limited UpheldBanking and creditMr S has raised a complaint about the administration of his account, in particular the validity and amount of the outstanding debt.backgroundMr S took out a loan in 2011. The company he borrowed from has now gone into liquidation and his debt has been sold to a third ... (3 pages)View decision -
Decision Reference DRN0801345
27 Jun 2016 PRA Group (UK) Limited Not upheldBanking and creditMiss C complains that PRA Group (UK) Limited harassed her with persistent phone calls about her outstanding debts. She asked for the phone calls to stop and for the debts to be written off.backgroundMiss C had with four debts with third parties, which PRA then bought ... (2 pages)View decision -
Decision Reference DRN8922946
28 Nov 2014 Regal Credit Consultants Limited Not upheldBanking and creditMr W complains about a debt that Regal Credit Consultants Limited is trying to collect. He says he is disputing the debt and is unhappy that he is being asked to repay the debt. He is also unhappy about the way Regal Credit Consultants has tried to collect the debt and the contact it had w... (2 pages)View decision -
Decision Reference DRN-2407518
18 Feb 2021 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-2407518 The complaint Ms E is unhappy that Tesco Personal Finance PLC sold her account to a debt purchasing company, despite knowing that Ms E has a long-term health condition. What happened Ms E applied for a personal loan with Tesco for £12,000. The loan had a term of five years with... (3 pages)View decision -
Decision Reference DRN-4661452
20 Mar 2024 Lendable Ltd Not upheldConsumer CreditDRN-4661452 The complaint Mr D complains that Lendable Ltd is unfairly reporting missed payments to the credit reference agencies in respect of two loans he has with it. What happened Mr D entered into two loans with Lendable. He was making contractual repayments until December 2020 when h... (3 pages)View decision -
Decision Reference DRN2918918
24 Nov 2016 Ashley Park Debt Solutions Limited Not upheldBanking and creditMiss G complains that Ashley Park Debt Solutions Limited, trading as Ashley Park Financial Solutions, (“APDSL”), didn’t provide her with appropriate information when she entered into a debt management plan (“DMP”) with it. The complaint is brought to this service on Mis... (2 pages)View decision
