We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
-
Decision Reference DRN2164229
6 Jun 2017 Capquest Investments Limited UpheldBanking and creditMr M complains that Capquest Investments Limited (“Capquest”) has not kept him properly updated in relation to changes in their agents, and of the updated balance on his account. He is further concerned that he has been given conflicting information about the remaining ... (2 pages)View decision -
Decision Reference DRN8695937
16 Sep 2014 Vanquis Bank Limited UpheldBanking and creditMr F complained because he was being pursued by a debt collection agency for a credit card debt to Vanquis Bank Limited. Mr F said he had paid £800 to a doorstep collector as a deal to end his debts, and therefore no money was due. He wants the account to be closed so he is no lon... (2 pages)View decision -
Decision Reference DRN8087706
8 Dec 2015 Canada Square Operations Limited UpheldBanking and creditMr R complains about the customer service he has received from Canada Square Operations Limited in relation to a debt.backgroundMr R used to have a credit card and a loan with a bank. He says he was told he needed to pay £6,000 to settle both accounts in 2007. So he... (2 pages)View decision -
Decision Reference DRN2830779
13 Aug 2015 MBNA Limited Not upheldBanking and creditMr H complains that after receiving his payment protection insurance (“PPI”) refund, he then received threatening letters and suffered belligerent and unresponsive behaviour from debt collection agencies collecting the outstanding debt on a credit card issued by MBNA Limi... (3 pages)View decision -
Decision Reference DRN8149930
28 Oct 2016 Lowell Financial Ltd Not upheldBanking and creditMrs P complains that Lowell Financial Ltd has been wrongly pursuing her for a debt which is not hers, and that this has affected her credit rating.backgroundIn September 2015 Lowell wrote to a Miss P (with the same first name as Mrs P) at her address. It said it w... (3 pages)View decision -
Decision Reference DRN7130954
18 Sep 2017 Hoist Finance UK Limited Not upheldBanking and creditMrs C complains that she’s being wrongly pursued for debts by Hoist Finance UK Limited (Hoist). backgroundMrs C had been making monthly payments to Hoist in respect of three separate debts via a Debt Management Plan for a number of years. But she’s recently been ... (2 pages)View decision -
Decision Reference DRN-2257174
22 Dec 2020 Vanquis Bank Limited UpheldBanking and PaymentsDRN-2257174 The complaint Ms W complains that Vanquis Bank Limited was irresponsible when giving her a credit card and credit limit increase. She also complains about the way Vanquis treated her when it was chasing her for payments. What happened In October 2014 Ms W was successful in appl... (3 pages)View decision -
Decision Reference DRN-5421295
24 Mar 2025 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-5421295 The complaint Mr W complains Capquest Debt Recovery Limited have asked him to repay a debt which isn’t his. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant elements of this below, and they for... (3 pages)View decision -
Decision Reference DRN7045165
9 May 2017 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr L isn’t happy with the offer The Royal Bank of Scotland Plc (RBS) made to resolve his payment protection insurance (PPI) mis-sale complaint. backgroundMr L took out 7 loans with RBS between 2003 and 2007. He had a PPI policy attached to each loan. Mr L complained ... (3 pages)View decision -
Decision Reference DRN2890680
26 Jun 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs M complain that Legal & General Partnership Services Limited mis-sold a mortgage to them. Mr and Mrs M are represented by a solicitor, which I will call A.background In 2006 L&G recommended a mortgage to Mr and Mrs M. It also recommended they con... (4 pages)View decision
