We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70898 results
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Decision Reference DRN6557852
27 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs G say that Lloyds Bank PLC has not helped them with their financial situation. This has led to a large debt now being owed.background Some of the issues being complained of are some ten years old. Mr and Mrs G’s complaint is that had Lloyds acted differen... (3 pages)View decision -
Decision Reference DRN7292362
7 Jan 2014 National Westminster Bank Plc Not upheldBanking and creditMrs U complains about the service she has received from National Westminster Bank Plc. She repeatedly asked it for statements to show how much she owed, but it did not send them. She is also concerned that it may have mis-calculated her debt.backgroundIn 2007 NatWest obtained a county c... (1 page)View decision -
Decision Reference DRN8860660
3 Feb 2020 The Royal Bank of Scotland Plc Not upheldBanking and creditThis complaint is about some debts Mr and Mrs F used to have with The Royal Bank of Scotland Plc (“RBS”). Mr and Mrs F are unhappy that RBS won’t refund to them directly the sum due under a remediation exercise. Instead, it has set off that amount against the shortfall that arose when Mr a... (3 pages)View decision -
Decision Reference DRN7169574
6 May 2015 Hillesden Securities Limited Not upheldBanking and creditMr W complains that Hillesden Securities Limited (trading as dlc) (the business) has not provided him with proof that the loan it is requesting payment for is his. He says he does not remember taking out the loan.backgroundMr W says that he does not recall taking ou... (2 pages)View decision -
Decision Reference DRN-3344029
1 Mar 2022 National Westminster Bank Plc UpheldConsumer CreditDRN-3344029 The complaint Mr M complains that National Westminster Bank Plc (NatWest) marked his credit file with missed payments for his personal loan and transferred his current account debt and personal loan to a debt collection agency (DCA). What happened Mr M had a current account and... (5 pages)View decision -
Decision Reference DRN1782118
21 Sep 2015 MKDP LLP Not upheldBanking and creditMr B complains that MKDP LLP is chasing him for a debt he doesn’t owe. It has not provided the information he’s asked it for to show that it is the debt owner. Further he says the way that it has contacted him is inappropriate.our initial conclusionsOur adjudicato... (2 pages)View decision -
Decision Reference DRN8285950
12 Mar 2014 Capital One (Europe) plc UpheldBanking and creditMr C complains that Capital One (Europe) plc wants him to repay a credit card debt that he ran up after asking it to close his account.backgroundIn 2011/12 Mr C suffered a period of financial difficulty resulting, at least in part, from a gambling addiction. In August 2012 Mr C’s fathe... (2 pages)View decision -
Decision Reference DRN-4211006
12 Jul 2023 Lowell Financial Ltd Not upheldBanking and PaymentsDRN-4211006 The complaint Mrs K complains about the way that Lowell Financial Ltd (Lowell) has managed the collection of a debt in her name. What happened Lowell Portfolio I Limited bought an outstanding debt in Mrs K’s name and appointed Lowell to manage collection on its behalf. The debt... (2 pages)View decision -
Decision Reference DRN0039157
17 Dec 2013 Fastmoney.co.uk Limited Not upheldBanking and creditMr K complains that Fastmoney.co.uk Limited mis-sold him a mortgage. The complaint is brought on his behalf by a claims management company.backgroundMr K responded to a newspaper advert and asked Fastmoney to arrange him a remortgage. He wanted to repay his secured and unsecured lendin... (2 pages)View decision -
Decision Reference DRN1708080
9 Sep 2016 Blue Finance Management Limited Not upheldBanking and creditMrs P complains that her debt management plan was mis sold and subsequently mis managed by Blue Finance Management Limited, trading as Debt Plan Direct.background In March 2014 Mrs P entered into a debt management plan (DMP) with Debt Plan Direct. She made payments ... (2 pages)View decision
